Customer Ratings & Reviews

Sure, I could have probably done everything that the Geek Squad did on my own if I wanted to spend an entire day on it but I'm not sure I would have saved much money. We had a huge old TV that no one is their right mind would want and we would have had to pay to recycle it. They came right on time and called on the day of delivery for final confirmation. They both were very friendly and set up the TV in under 10 minutes. After that, they went through the basic hookups and did the basic programming. There is nothing fancy here but I guess it could be helpful if you don't know how to do it yourself. But the real value is that they took our MASSIVE old TV and will recycle it. In my opinion, this combined with basic delivery are worth the price. In summary, even if you know how to setup a TV, this service is worth it if you: 1) Have a big old TV that no one wants and needs to be recycled 2) Need delivery of your TV

After getting home from Best Buy after buying a new LCD TV Though I maybe I got hooked on the set up service? After all just how hard could it be? I did my old TV and DVD and surround sound myself with old TV. I was wrong both gentlemen came to my apt. on time. Went right to work checking on what was to be done and what was needed. In short when they were done (in short time) I was impressed how professional they both were everything was hooked up and working even after they had trouble with my VCR combo in short order found it was a bad tape. From their everything else worked just fine. They were neat and did a fine job of putting all the cable into a very neat looking set up. Then took the time to show me how it all would work asked if I had any questions. In short a great job.

Having Geeksquad set up my new flat screen TV was totally worth it. Yes, I could have hooked it up myself, but would have been clueless as to calibrating it. In addition, if they screw it up, its covered. If I screw it up, its not. They arrived on-time, were friendly and helpful, unpacked the TV and attached the screen portion to the base, hooked up all the cords, calibrated it, and showed me how to use the remote and menus, which were different than with my old TV. -An additional benefit: they took my old TV, which was too heavy for me to deal with by myself. The peace of mind was totally worth the price.

We've tried ourselves and hired professionals twice before to set-up our TV/DVD/VCR player/recorder and cable service so it all works together. We've been trying for over a year with no luck. What we needed wasn't unusual or tricky - just beyond our level. Finally the Geek Squad came through and got it all connected and working like it should. They were on-time, professional, quick and helpful. Thank you!

The Geek Squad set up my Samsung LCD. I know this would have taken me hours to figure out and spoiled my day if I had tried to do it myself. They carried off my old CRT and got rid of all the cardboard packaging too. Programmed my remote and showed me the commands. Cabled up my HD DVD player. They were done in about fifteen minutes. This was so worth the 150 to save the pain in my *ss. Highly recommend.

nice guy was early but was pretty quickly done. left all packaging which was supposed to be removed. didnt explain how to set anything. didn't tie up back wires like i was told he would.

I purchased a new TV and couldn't decide whether to utilize the geek squad set up service or not. Well, I did and I am very glad that I did. I'm not very tech savvy and probably could have figured everything out but it was well worth the money to have the guys do it right and quickly. When they were through - my TV was set up perfectly - the old TV disposed of - and I was on the couch enjoying my new purchase. Thanks guys!

i purchased my new samsung '32 television back in feb along with the $99 geek squad installation. jeremy, the tech that came out was great. he was very nice & courteous. the installation process took about 30-45mins. he programmed the tv, made sure everything was working properly & cleaned the area that he was working in before he left. i definitly recommend the geek squad installation service. it's well worth the cost

The two fellows that came to our home were wonderful. They explained everything thoroughly, and were very professional yet friendly. They answered all my questions and patiently, with a smile, repeated some of their instructions until they were sure I understood. They took the TV box and left the room in the same condition it was in when they arrived. I would HIGHLY recommend these fellows for installation and instructions.

They took their time even though I know that they had a busy day ahead of them. They were true experts and knew what they were doing. They stayed until I was completely tutored and made sure that the job was done right. I never felt a sense of " we have alot to do today and let's hurry-up and get out of here." They were kind, patient, and knowlegeable. I felt that I got a great bargain!

geek squad tv and video setup was a total waste of money, $150 and there less than 15 mins, did not remove the empty packaging they removed the tv from, did not show how the tv worked or what the different buttons on the control were, did not show me that the dvd was working or how to get to that setting using your keypad, did not refer if the place that they put the video and cable was ok and was I satisfied with the placement, attached wires and left a mess did not remove their trash. Do NOT recommend wasting your money not friendly and do not show or explain anything..

I am so glad I paid the extra money to have the Geek Squad come and hook up my lcd/led tv, blue ray player, wii, and soundbar. He bundled the wires and programmed the remotes and explained how to use everything. I will definitely use them again!

The guys were curtious, very efficient, they got the job done in a timely manner and were friendly and very thourough. They were careful with the products, and very tidy with all the packaging and mess that comes with purchases of big items.

The technician was on time and set up the tv and blu ray very quickly. He sent me an email with instructios and told me what else I needed to do, as far as an ethernet cable for the blu ray and getting a universal remote.

I purchased a TV on 1/21/08 and it was backordered until 2/17/08. I paid $100 extra for the Geek Squad to set up the TV, DVD, VHS and Surround Sound in addition to the 'so called' promotional Geek Squad set up of $99 included with the purchase. The serviceman came out on 2/21/08 and installed the set and left the TV playing a DVD. When only the TV would play there was no surround sound. I called that same day and the serviceman returned and hooked up the TV's surround sound. I did not play a DVD again until 2/27/08. When I turned on the DVD player I had audio but no video. I called back to the Geek Squad on 2/28/08 and was told they would return on 3/2/08. However; on 3/2/08 the Geek Squad called and said they would not return unless I pay an additional $100.00. I've already paid a promo of $99 and an additional $100 and still do not have my set working properly. Make sure all your equipment is working properly before they leave your property. The guy that was at my place was in such a hurry I did not insist on playing every piece of equipment.

Individual was professional, pleasant and 100% thorough. I couldn't ask for a better installation. If your spending that kind of money for new equipment it's best to have it professionally installed.

WOW! The Tech was extremely knowledgeable, friendly and explained everything completely. He provided me with notes for the tech impaired(me). Thanks, Greg

ridiculous. the squad installed a tv and dvd player. placed dvd player out of reach so that 91 year old customer has to use a step stool to access player. also in order i requested the old tv be removed and recycled. this appears in the order. the installers did not remove tv even upon request and left it in the garage.

Arrived on time on christmas Eve. Were professional, did the installation, carried off the packing materials. They were great...

I ordered the geek squad package needing a dependable person to hook up my 42 plasma. I was advised the geek rep would come with the TV. I was told I could schedule my day to acomdate my work and school schedule. Both statments were false the on-line option only let you select standard shipping no date. Then, when I called the geek dpt they told me they have no visability to on-line order for 10days and within that time frame they send you a letter. I advised them I see a tracking # with scheduled delvry for 10/2. Cynthia said that is their services but not their order and apologized for it sounding so dumb. Why except orders when you can not meet the cus service nor help them at least by pulling up the account. So, consquently you wait 10 days for them to get the account in their system then up to another 10 days for them to come and service you but you paid them almots 20 -30 days ago horrible service. In additon, I was disconnected 2x by male indivudals after requesting a supervisor.