Customer Ratings & Reviews
- Model:
- GSRF T3017US
- SKU:
- 6467843
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers enjoy the ease of use and straightforward installation of the Geek Squad Certified Refurbished Nest Learning Smart Programmable Wi-Fi Thermostat. Many found setup to be quick and intuitive, working seamlessly with smart home devices. The thermostat's condition was also praised, with many reporting it looked and felt brand new. Overall, the positive feedback highlights a user-friendly and high-quality product.
This summary was generated by AI based on customer reviews.
Missing menu and label in the box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I unboxed it the first time, the menu and label (for wiring) were missing in the box. During the installation, you cannot use Google Home but Nest own app -- which keeps telling me I cannot open the Google login URL on my Andriod phone (ridiculous!). Anyway, I am still trying to set up the thermostats. If I fails, I will return it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi ChileungF, thanks for posting your review here. We're sorry to learn that the Nest Learning Thermostat you received didn't come with the labels. This is not the initial experience we want you to have with the device. As for this version of the Nest Learning Thermostat, you will need to initially complete the installation using the Nest app. You can check the link here for the steps: https://support.google.com/googlenest/answer/9266423
We suggest reaching out to BestBuy so they can address your concern about the missing items in the box and recommend that you reach out to our support team in assisting you with completing the setup for your Nest Learning Thermostat. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
DOES NOT work like it should.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't ever buy refurbished from Best Buy. This is the second item we received that does not work. We returned an apple watch a couple months ago because half the parts were missing from the box when we received it and the watch was scratched. Unfortunately, we weren't able to hook this NEST up immediately to our basement HVAC after receiving it and now we can't return it. It will not connect to the app and is pretty much just a really expensive old thermostat with non of the wifi capabilities. I've bought refurbished many times before with no problems. Never again will I buy anything but NEW at Best Buy.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi danamie, thanks for letting us know about the issue. We're sorry for the poor experience you had with the purchase of Nest Learning Thermostat. There may be a few factors causing the issue for your Nest Learning Thermostat. The issue may be related to the insufficient power being delivered to the Nest thermostat, from the wires of your heating and cooling system. We have a dedicated team of support specialists that's ready to help you troubleshoot the issue further. You're more than welcome to contact our support team here: https://support.google.com/googlenest/gethelp
Avoided refurbished item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give zero stars I would. Upon arrival the item was missing several parts that made it completely useless. I had to just return it and get my money make. In hindsight maybe just pay the full price for the item then get a refurbished one.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi ralvarez65, thanks for taking the time to share your feedback about Nest Learning Thermostat. We regret to hear that there’s missing parts on your purchase. We can imagine how disappointing this experience may have been for you.
Your feedback is important to us and your satisfaction is what drives us in improving our products and services. We’re also hoping that you’ll give Nest Learning Thermostat a chance to improve your experience, and we recommend contacting BestBuy for your purchases. If you need assistance with the product itself, you can always contact our support team. We’d be more than happy to assist you here: https://support.google.com/googlenest/gethelp