Customer Ratings & Reviews
- Model:
- GA03696-US
- |
- SKU:
- 6517933
Customer reviews
Rating 4.4 out of 5 stars with 903 reviews
(903 customer reviews)Rating by feature
- Video Quality4.6
Rating 4.6 out of 5 stars
- Mobile App4.4
Rating 4.4 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers are pleased with the Nest Doorbell Wired (2nd Generation)'s video quality, ease of use, and night vision capabilities. Many also appreciate the improved motion detection and quicker notifications. However, some users experienced issues with connectivity and app compatibility, while others found the size to be larger than expected. A few also reported that the battery life was not as advertised.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Design, Installation, Video quality
Rated 5 out of 5 stars
Easy, quick, quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fantastic addition to any smart home. Its sleek design and high-quality build make it an attractive and durable choice for enhancing home security. The doorbell offers crystal-clear video with HDR, ensuring you can see visitors clearly, day or night. The advanced AI features, such as Familiar Face detection and package alerts, provide peace of mind by keeping you informed about who is at your door and when packages arrive. Installation is straightforward, and the doorbell integrates seamlessly with the Google Home ecosystem, making it easy to manage alongside other smart devices. The 24/7 recording capability is a standout feature, offering continuous monitoring and ensuring you never miss a moment. Overall, the Google Nest Doorbell (2nd Gen, Wired) is a reliable and efficient solution for anyone looking to upgrade their home security system.
This review is from Google - Nest Doorbell Wired (2nd Generation) - Snow
I would recommend this to a friend - Pros mentioned:Night vision, Video quality
Rated 5 out of 5 stars
Doorbell Camera experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yes yes yes. This door bell is soooooo nice. The app set up is with google so make sure that you create an account. But let me tell you, I see everything!!! I have a piece of mind now and don’t have to go look and see who is at my door. Definitely a homeowners must have. Eventually you will need a subscription to view activity that your camera catches but it is worth it. The sound quality, night vision, and video quality are all really good.
I would recommend this to a friend - Pros mentioned:Installation, Video quality
Rated 5 out of 5 stars
Quality Doorbell; Easily Connects to Wifi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced a Skybell video doorbell with the Nest doorbell and couldn't be happier. It was easy to install and program with our Nest display and speakers. Unlike the Skybell, this doorbell easily connects to Wifi and easily reconnects after Wifi is restored. The video quality and sound are good. I used the included wedge to angle the doorbell toward the street, which provides a better viewing area. You will need a Nest Aware account for $80 a year to save doorbell video. It's not a deal breaker for me, but I can see why it might be for some.
This review is from Google - Nest Doorbell Wired (2nd Generation) - Snow
I would recommend this to a friend - Pros mentioned:Installation, Video quality
Rated 5 out of 5 stars
Must
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy installation even with electric involved instructions are detailed. Camera quality is great and the cloud of saved movement is great for keeping tabs on what’s going on
This review is from Google - Nest Doorbell Wired (2nd Generation) - Snow
I would recommend this to a friend - Pros mentioned:Ease of use, Video quality
Rated 5 out of 5 stars
Awesome Must Try Doorbell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am in love with this doorbell. It was assembled quickly and without issues. Instructions are clear on step by step. I also love the fact that it catches everything opposed to my Vivint doorbell. Everything is easy access with the home account. Looking at purchasing the hub and deadbolts next.
I would recommend this to a friend - Pros mentioned:Video quality
Rated 4 out of 5 stars
Though instructions confusing-I’m happy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After much rereading and redoing the installation guide and finally ignoring the final picture, I was able to get it installed. (The final picture seemed to indicate the tiny center light and the outer ring should be lit to begin pairing. That was untrue.) The doorbell and camera work great! The camera could be better, but it works well. I’m impressed that I get alerts no matter where I am.
I would recommend this to a friendBrand response from Google Nest Support
Posted .Hello MarieW, we're sorry to hear that you encountered issues setting up your Nest Doorbell Wired (2nd Gen). We appreciate your determination in completing the process. At the same time, we're glad you're enjoying the quality of the Nest Doorbell and Camera. If you have any further questions, please don't hesitate to reach out to us here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Video quality
Rated 5 out of 5 stars
Good camera
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good camera. Catches everything that passes by and recognizes animals, people, vehicles, and packages. If your packages is gone you get a notification.
This review is from Google - Nest Doorbell Wired (2nd Generation) - Linen
I would recommend this to a friend - Pros mentioned:Ease of use, Video quality
Rated 5 out of 5 stars
Great doorbell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture quality and connecting with the google home app couldn’t be easier. Set up and installation didn’t take longer then 10 min at the most
I would recommend this to a friend - Pros mentioned:Video quality
Rated 5 out of 5 stars
Love it.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So nice to see who is driving up and the doorbell rings on all my nest minis so even if im in the garage i know when someone is here. The only thing i dont like is that the video clip only stays in the application for 3 hours. I can save it during that time but if I dont get to it, its gone. You can get a supscription to save them longer but i don't need another subscription.
This review is from Google - Nest Doorbell Wired (2nd Generation) - Linen
I would recommend this to a friendBrand response from Nest Support
Posted .Hey there, WapitiSprings. Thanks for giving us feedback on the Nest Doorbell (wired, 2nd gen). We’re glad you like how it integrates well with your smart devices, and we hear your concerns about the 3-hour events history.
Nest has long been focused on delivering quality products to our customers. We’re also focused on giving our customers value for the price, including three hours of event history right out of the box for the first time ever. On-device processing also gives our customers smart alerts and Activity Zones, which historically have required a subscription. There's no fee to stream full resolution live video and receive basic notifications, as long as your camera is connected to the internet. However, you’ll need a Nest Aware subscription to receive advanced features. With a Nest Aware subscription your video will be saved to the cloud and you’ll get extra features. Find out more what you can get with the Nest Aware subscription here: https://support.google.com/googlenest/answer/9233159
You can contact us anytime at the following link if help is needed: https://support.google.com/googlenest/gethelp
- Pros mentioned:Video quality
Rated 5 out of 5 stars
Replaced old Nest Doorbell with a New one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good we replaced a 3 year old Nest doorbell camera with this one with the hopes it lasts longer or we will go with another brand next time. So far the video and sound quality seems a lot better and it picks up a lot of activity.
This review is from Google - Nest Doorbell Wired (2nd Generation) - Snow
I would recommend this to a friend - Pros mentioned:Video quality
Rated 5 out of 5 stars
love it
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this camera. I have several external doors and am considering purchasing more doorbells for all of them
This review is from Google - Nest Doorbell Wired (2nd Generation) - Snow
I would recommend this to a friend - Pros mentioned:Video quality
Rated 5 out of 5 stars
Best door bell camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Video is super clear. Voice chart amazing. Love the desing.
This review is from Google - Nest Doorbell Wired (2nd Generation) - Linen
I would recommend this to a friend - Pros mentioned:Video quality
Rated 5 out of 5 stars
Upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from the older model doorbell and the quality of this one is night and day. The picture is so clear and easy to set up. I love it.
I would recommend this to a friend - Pros mentioned:Video quality
Rated 5 out of 5 stars
Clean look and colorful video.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works Great! Very Crisp and clean pictures of video. Alerts are fast along with setting parameters of detections.
I would recommend this to a friend - Pros mentioned:Video quality
Rated 4 out of 5 stars
Wired Nest doorbell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality product and great sound. Video resolution could be better.
This review is from Google - Nest Doorbell Wired (2nd Generation) - Linen
I would recommend this to a friendBrand response from Nest Support
Posted .Hi stacia, thank you for sharing your review. We're glad to hear that you're having a great experience with the sound quality of your Nest Doorbell (wired, 2nd gen). If you're willing, we'd like to take a better look at your display so we can help find troubleshooting steps that may improve the performance of your Nest Doorbell. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Video quality
Rated 5 out of 5 stars
Door bell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great camera only thing I don’t like about it is she have to pay for a subscription?
This review is from Google - Nest Doorbell Wired (2nd Generation) - Linen
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, Brown. We’re glad that you like the Nest Doorbell (wired, 2nd gen) along with its rich features. We hear your concern about having to pay for a subscription.
Nest has been long focused on delivering quality products to our customers, as well as giving value for the price, so we’ve included three hours of event history right out of the box for the first time ever. On-device processing also gives our customers smart alerts and Activity Zones, which historically have required a subscription. There's no fee to stream full resolution live video, receive notifications, and view video history for up to three hours in the past, as long as your doorbell is connected to the internet. However, you’ll need a Nest Aware subscription to receive advanced features. Learn more what you can get with the Nest Aware subscription here: https://support.google.com/googlenest/answer/9233159
For other inquiries or if you have any support concerns, we welcome you to visit us anytime here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Design, Installation, Video quality
Rated 5 out of 5 stars
New design, small improvements, still the best!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using the original Nest Hello wired doorbell for years, and it’s been the best outdoor camera for me in that time. I was excited to finally see the new Nest Doorbell Gen 2 in a wired version, and couldn’t wait to try it out. I love the new modern design and super happy that the wired version has a smaller footprint than the battery version. The wired version is about 2/3 the size of the battery version, which is nice. Installation is super simple. I know Google recommends a PRO for installation but it really does not need one. I feel anyone can install this to their home. Google also has very detailed instructions for installation both online in videos and in the Google Home app. You will need the Google Home app to use this camera. Being a former Nest Hello user, yes I am in the majority that feel the old Nest app was far superior and easier to use and was far more functional than the new Google Home app. I’m hoping that with some time, Google updates the Home app to bring the user experience up to par or beyond what the Nest app has offered for years already. You simply cut the power to your doorbell and chime, remove the existing doorbell making sure the wires don’t fall back inside the door frame, and follow the step by step instructions to install the new Gen 2 Nest Wired doorbell and chime puck. Most homes use 16 to 24 VAC; 10 VA doorbell transformers so compatibility should not be an issue with the chime, but it’s always good to double check and confirm the hardware in your house first, especially if it’s an older home with older wiring. You can have this installed and up and running in about 15 minutes, I promise. Maybe 30 mins at most if you are a true novice at home tech. Another big difference in the Gen 2 compared to the Nest Hello is the resolution and aspect ratio. The new version uses a smaller 1.3 megapixel sensor that outputs 960x1280 at 30fps. The aspect ratio is also 3:4 so the image is taller than before and a little less FOV, down to 145 degrees. Google says that machine learning and AI create a better image, I don’t agree with that. To me the overall image quality is about the same, I do not see any great image quality enhancement with the Gen 2 over the Nest Hello, however I will say the image has a little more contrast and better exposure, probably due to enhanced HDR. I liked that the Nest Hello used a 4:3 aspect instead of 16:9 that most other doorbells use, because you do get much more image and FOV to see more of the door area, including packages on the ground, and I feel like the move to 3:4 aspect improves on that. This is a doorbell camera so I want to make sure I see everything I can outside my door, and after using the Gen 2 for a week, I love the new taller aspect ratio. Notifications and alerts seem to be improved over the Nest Hello. Response times are quicker which is amazing because the Nest Hello was the king at providing on time, super-fast and relevant notifications compared to competitors that I’ve tested. So the fact that the Gen 2 is even quicker and more accurate is wonderful. I definitely recommend going into the Google Home app and configuring notification zones and notification alert triggers like people, pets, noises, etc. if you don’t want to be bombarded with alerts. This thing will pick up and alert you to anything and everything, or nothing, or just the right balance of what you select and identify in the app – I love the amount of customization you can give the camera alerts and they work perfectly for me. I also subscribe to Nest Aware, so I get 24/7 continuous video recording and 30 day continuous video recording history. The great thing about the Gen 2, is like the wireless version, you get up to 3 hours of onboard video history without Nest Aware and you can record up to 1 hour of clips in the event your Wi-Fi or power goes down. The face recognition feature also seems improved and more accurate, which is great. And if you have Google home products around your house, you can have them announce who is at the door. I would have loved to see the new Gen 2 Wired doorbell offer more video resolution, not less. Its great that the video quality is at least the same or slightly better than what I had already with the Nest Hello, but the Nest Hello is years old already and offered 2K resolution. I think the Nest Gen 2 wired should have offered 4K at 30 FPS. I also would have liked to see Wi-Fi 6 onboard, but it still uses Wi-Fi 5. These are deal breakers at all, but it would have been nice to see Google set the bar much higher with the Nest Gen 2 wired in the doorbell category than just aiming for “good enough”. Even with that said, I think the Nest Gen 2 Wired is the best video doorbell on the market and would highly recommend.
This review is from Google - Nest Doorbell Wired (2nd Generation) - Snow
I would recommend this to a friendBrand response from Nest Support
Posted .Hi HarvickFan, thanks for being a long time Nest user, and for sharing your feedback and thoughts about the Nest Doorbell (wired, 2nd gen). We're glad that you find it the best video doorbell. But we’re sorry to hear that it has not exceeded your expectations.
We’re aware that longtime Nest users enjoy having the option to view their Nest camera feeds from the web, and we are working on adding this experience. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. That said, users with older cameras, like you, can view your camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.
We’d be happy to share your feedback about the video resolution, and the wireless connectivity, along with the right team for future improvements. And if you run into any concerns around the features and functionality of the Nest doorbell, you’re always welcome to visit us anytime at: https://support.google.com/googlenest/gethelp
- Pros mentioned:Design, Ease of use, Video quality
Rated 5 out of 5 stars
Great Video Doorbell
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received the Google Nest Doorbell Wired 2nd Generation in Snow color. It was very easy to setup, I was up and running within 10 minutes. It has a very sleek sophisticated design, sturdy and well made. It is hardwired for installation with existing doorbell wiring for power, has a 145° diagonal field of view and 3:4 aspect ratio for full body visibility of guests at your door. It is Motion-activated so sends you alert right to your phone and differentiates between people, animals, packages, and vehicles, The video is very crisp and clear, also has two-way audio via built-in speaker and microphone with noise cancellation. It works with the Google Home App, so you will have to download it as it will not work with the Nest App. It captures up to 3 hours of event video history (Nest Aware subscription required for longer event video history storage). It is also compatible with Google Assistant and Amazon Alexa for seamless voice control. I would definitely recommend to anyone looking to get a video doorbell.
This review is from Google - Nest Doorbell Wired (2nd Generation) - Snow
I would recommend this to a friend - Pros mentioned:Installation, Video quality
Rated 4 out of 5 stars
Cosmetic upgrade, functional downgrade
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When the original Nest doorbell came out, I immediately bought it, since we are deep into the Google ecosystem. It was crystal clear (4k) and had a nice wide field of vision, along with crisp night vision. Since we operate a home business, it is essential to stream live so we could see visitors/delivery people before and after they ring the doorbell. Unfortunately, the finish of the gen1 became brittle and started cracking around the camera button and lens housing. It also “rebooted” when pressed since it relied on an internal battery to provide a surge of power when it rang, providing a temporary boost to ring the mechanical chimes. The rebooting meant when someone pressed the doorbell, you couldn’t see the video since the doorbell rebooted due to a failed (and swollen) internal battery. When Google came out with the gen2 battery powered doorbell, we immediately dismissed it since we rely on the 24x7 video stream. Google then released this wired version, which finally became a legitimate upgrade path for us. Installation was simple and we appreciated the new rubber spacers, which provided more room to tuck the wires behind the doorbell. Setup was straightforward, aside from me thinking the Nest app was the way to set-up (it isn’t, you need to use the “Home” app, which is a bit of a mess). Installed the chime connector, tested everything and was up and running in about an hour. We subscribe to the Nest Aware service, but this has a “free” 3-hour video history for those with subscription fatigue. First impression is that it looks great on our wall. The white finish doesn’t show fingerprints like the gen1 did and overall looks “cleaner”. One thing that immediately became apparent was the field of view…it a 960p portrait crop vs. the 4K wide landscape view of the gen1. This is pretty annoying as when it’s streamed to a Nest Home Max, it has huge black bars on the sides, kind of like when someone records video in the portrait orientation. Functionally, it works great, picking up familiar faces and is responsive when pressed. Daylight resolution is nice and crisp but night vision looks little “smeary” with detail. As mentioned earlier, the forced portrait aspect ratio is certainly a downgrade (for us), but should be good enough for its intended purpose as a video doorbell. Google says they tuned the software and implemented machine learning, which, while not immediately apparent, should be superior to the 1st gen. Bottom line is we are thankful Google finally made a wired version of the gen2 hardware, but ultimately kind of miss the original one. In the end, it doesn’t really matter since we are so deep into the Google Home ecosystem and needed new hardware, making this the only upgrade to the gen1 wired doorbell. This model would be a 10/10 if it included the same (or similar) 4k wide-view camera. As a Google ecosystem household, we would still recommend this doorbell, but do hope Google puts a better sensor in their next revision. Pros: * Improved external cosmetic appearance/design * Loud and clear audio/speaker * Easy to install, especially if you are coming from the gen1 doorbell * Camera quality is very good * Remote chime puck is 2-wires vs 4-wires on the old one (easier to install) * Lower price * Free 3-hour event video history Cons: * New 960p crop sensor means no more landscape video * Feels like a "side-grade" vs an upgrade (to the 1st gen model) We would buy it again, but would prefer a 4k sensor in the new hardware, even at a higher retail price.
This review is from Google - Nest Doorbell Wired (2nd Generation) - Snow
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Tolley, thanks for taking the time to share your feedback about the Nest Doorbell (wired, 2nd gen). It’s unfortunate to hear what happened with your previous Nest Hello, and we’re sorry to hear that the new doorbell didn’t meet your expectations.
Pixel count is only one factor that impacts video quality, and it shouldn’t be the only deciding factor when choosing a camera. Nest Doorbell has HDR video quality that’s optimized for a clear view in bright sun or dark. And we designed the new Nest Doorbells to have a taller, 145° diagonal view, so you can see people in full, and deliveries left on the ground stay within view, unlike other video doorbells. Luckily, the Nest Doorbell (wired, 2nd gen) comes with a wedge that you can use to adjust the doorbell's camera angle if it's located in a corner. And it can angle your doorbell horizontally up to 20°. To get the camera view you want, you have to adjust the doorbell’s position by hand. Use the Home app to check the camera’s view so you can adjust the position from the mounting plate or wedge if you need to. To use the wedge for a better camera view, make sure to install the wedge then position the baseplate plate over the wedge with the G positioned upright and use the wedge screws to secure it in place. We’re also focused on giving our customers value for the price, including three hours of event history right out of the box for the first time ever. On-device processing also gives our customers smart alerts and Activity Zones, which historically have required a subscription.
Feedback like this helps us better understand our customers’ preferences and needs, we’ll make sure to share this along with the right team for future improvements. Meanwhile, if you find yourself in need of any assistance, please contact us anytime here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Video qualityCons mentioned:App compatibility
Rated 4 out of 5 stars
Great Hardware, Software Needs Help
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted this to impress me. I expected it to impress me. I wasn’t. I’ve been a long time Nest owner. I’ve owned at least a dozen Nest products, as well as several other brands of smart home products. Nest has always been my favorite despite some historic shortcomings. The 2nd generation wired doorbell might be the biggest miss for me. Although, I can’t help but think that I’m being tainted by my own history. First time owners may be happy, but I’m struggling. The hardware looks slick. Slightly larger than the original with a simple modern design. Installation would have been easy, but I ran into a voltage issue. I upgraded the doorbell transformer to 16 volts for about $30. With both steps, the total time was probably 2 hours. The security screw is a nice touch too. Also, to whomever made sure that the mounting holes were the exact same as the first generation, I love you. The camera quality is decent at 960P. This time around, the doorbell can record up to an hour of footage locally in the case of an internet outage or general instability and upload when back online. This is the one feature I’m happy to see! I don’t know if I’m alone, but this unit doesn’t mount flush. Maybe I’m missing something, or the instructions were just a little too vague, but the gap between the wedge and the wall is just too much. I ended up putting some thin weather stripping around the mounting place to prevent my neurosis from driving me crazy. I also wrapped the cable clips with electrical tape to prevent water damage. The Google Home app is a mess. I know it’s being re-worked but I just can’t get over it as we sit around waiting for the transition. It’s slow, clunky and feels outdated. I miss the old Nest app – which is probably going to be declared end of life soon (speculation) – I’m struggling here with “the good ole days”. You won’t be able to use the old app, so settle in for a bumpy ride if that was your app of choice. I miss continuous recording, fast notifications, and a well-designed app. I gave this a 4 star rating, but only because I feel like I’m more hung up on what feels like a downgrade from the first generation. If you're coming from the first generation, it might feel more like a 3 star product. If I’m being objective, it’s a 4 star product. I may completely change my tune when the new Home app comes out, but until then, I just don’t know what to think.
This review is from Google - Nest Doorbell Wired (2nd Generation) - Snow
Brand response from Nest Support
Posted .Hi there zero325, thanks for trying out the new Nest Doorbell (Wired, 2nd Gen). We appreciate the detailed review that you shared with us, and we're glad to hear that you liked the modern design, offline recording capability and the legacy support for the mounting holes. However, we're sorry to hear about the installation hiccups you encountered, and your disappointment with the Google Home app.
We wanted to make the Google Home app as the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam (Indoor, Wired):
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, ""Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
We value your feedback and we'll make sure to take the information that you provided us into consideration. We'll also make sure to pass this along to the right team since we're always searching for ways to improve our products and services.
As for the issue you are having with the gap between the wedge and the wall, we'd like to assist you further and see how we can help you best. Please consider contacting our support team here: https://support.google.com/googlenest/gethelp