Customer Ratings & Reviews

Hi Victrix, thanks for sharing your concerns with us on Nest Doorbell (wired, 2nd gen). It’s unfortunate to hear your experience has not been ideal, and we understand your decision to return it. But if you’re willing to give the device a chance, and to consider reaching out to us for support and services, please feel free to find us here: https://support.google.com/googlenest/gethelp

Hello there, BrittBee. Thanks for sharing your feedback with us. We hear your concerns about the connectivity of your Nest Doorbell (wired, 2nd gen). We’ll share this information with the right team to work on improving our product’s usability, reliability and use of various features. Meanwhile, if help is still needed, or if you run into any concerns around the functionality of the doorbell, let us know here and we’ll do our best to help improve your experience: https://support.google.com/googlenest/gethelp

Hey there, we appreciate you sharing your experience with us. We're sorry to hear you're having trouble connecting your Nest Doorbell Wired (2nd Gen) to Wi-Fi. To help us isolate the issue and provide the best possible solution, please reach out to us here: https://support.google.com/googlenest/gethelp?sjid=922408487048682566-NC&visit_id=638552991635123732-3551370173&rd=1

Hi there funboy, thanks for taking the time to share the details of your feedback with us. It's unfortunate to hear that you had some difficulty, setting up the right power requirement for your Nest Doorbell (Wired), and we're sorry for having fallen short of providing you with your support needs. We've taken the details of your feedback into consideration and we'll certainly forward this information to our product and engineering team since we're always searching for ways that will help us to keep improving our products and the features we offer. In the meantime, if you're still experiencing some issue and require some assistance, please feel free to reach out to our support team here: https://support.google.com/googlenest/gethelp

Hello there, FernP. Thanks for leaving feedback about the Nest Doorbell (wired, 2nd gen). We understand that having the ability to manage and control the doorbell through the Nest app can be ideal for you. However, our priority is to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. Other benefits of using the Home app includes the following:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

If you need help with using the doorbell in the Home app effectively, let us know by visiting us anytime here: https://support.google.com/googlenest/gethelp

Hi there. Thanks for contacting us. To improve the speed of your Nest Doorbell Wired (2nd Generation) when speaking to someone, you can try adjusting your network settings by lowering the video quality, ensuring a strong Wi-Fi signal near the doorbell, checking for other devices using excessive bandwidth, and making sure your doorbell firmware is up-to-date. To get more information, you can check the following link: https://support.google.com/googlenest/answer/9245832

Hello there, johncolts54. We appreciate you for sharing your experience with the Nest Doorbell (wired, 2nd gen). We're sorry to learn that you're having connectivity issues with the device. It's important to us that we provide you with the best help possible and identify the cause of the connectivity issues with your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp

Hey there, DerekW. Thank you for sharing your review on your Nest Doorbell (wired, 2nd gen). We can see that you're experiencing some connectivity and recording issues with the device. It's important to us that we provide you with the best help possible and identify the cause of the connectivity issues you’re having. You have the option to get the Nest Aware subscription for your device. To know more about what you get with a Nest Aware subscription, we suggest visiting the Google Help article here: https://support.google.com/googlenest/answer/9233159

Hi there, SharonD. We're sorry to hear that your Nest Doorbell (wired, 2nd Gen) isn't connecting, even though your other Nest Cameras work seamlessly. It's definitely frustrating when things don't work as expected, and we appreciate you bringing this to our attention. We suggest you try restarting your devices. Then check for any firmware updates and you need to ensure that your internet connection is stable. If you already tried the steps provided, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp

Hi there, JBG117. Thanks for sharing your feedback on your Nest Doorbell (wired, 2nd gen). We apologize for the frustrating experience you've had. We understand how important it is for your doorbell camera to function reliably. The lag, offline periods, and slow loading times you're experiencing are less than ideal. A simple restart can sometimes resolve temporary glitches. Ensure you have a strong and stable internet connection and make sure it meets the doorbell's requirement. Regarding the video quality, you can try lowering the video resolution in the Google Home app. If you already tried the suggested steps, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp

Hello there, JessicaN. Thanks for writing us feedback about the Nest Doorbell (wired, 2nd gen), and we’re sorry to hear your experience with its connectivity. We appreciate all the time and effort you’ve spent on this, but since the issue persists after everything you’ve tried, we encourage you to contact us here for further investigation and assistance: https://support.google.com/googlenest/gethelp

Hello there, AarienM. We’re sorry to hear about your experience with the Nest Doorbell (wired, 2nd gen). We’d like to help you in any way we can. We recommend reaching out to our support team at your earliest convenience for troubleshooting guidance, here: https://support.google.com/googlenest/gethelp

Hello there, Craig. Thanks for sharing your feedback. We’re sorry to hear that the doorbell’s angle or field of view, and using the Home app to manage and control your doorbell, are below your preferences.

We understand that having a wider camera view can be ideal for you. However, unlike some other video doorbells, Nest Doorbell (battery) has a 145° diagonal field of view at 3:4 aspect ratio. It is intended so you can see people from head to toe, and packages left on the ground.

Also, our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.

If you need assistance with using the Nest doorbell effectively in the Google Home app, feel free to contact us anytime here and we’ll definitely help you the best way we can: https://support.google.com/googlenest/gethelp

Hello there, Misty. Thanks for sharing your experience with the Nest Doorbell (wired, 2nd gen), and with our customer service. We’re sorry to hear your expectations with the doorbell are not met. We understand you’ve already contacted us, but if additional help is still needed, please share with us your recent case reference so we can continue our investigation: https://support.google.com/googlenest/gethelp

Hello ILMGuy99, thank you for sending in your review. We can see that you're having some challenges with the video quality of your Nest Doorbell (wired). Please be advised that your device should provide you with HD, 960 x 1280 pixels, up to 30 FPS if you have a working broadband internet connection with at least 2 Mbps upload speed per camera. If you've met these requirements and are still getting video quality issues, then we recommend reaching out to our support team and allowing us to help you with finding a better resolution. You can contact us on our help page here: https://support.google.com/chromecast/gethelp

Hi there, Attique. Thanks for bringing this issue to our attention. It's unfortunate to hear that you're seeing black spots on the video feed from your Nest Doorbell (Wired, 2nd Gen).

Over time, your video doorbell may collect dust, pollen, water spots, and other types of debris from its outdoor environment. Although Nest doorbells are designed to withstand the elements, there are cases where these factors may cause some spots and stains to build up on the lens of Nest doorbell. You can easily remove these stains by moistening a soft cloth with a little water and gently wipe the lens clean and wipe down the body. You could also use a drop of cleaning solution that’s made for cameras, eyeglasses, and other optics. You can then dry it up by gently wiping your camera’s lens and body with a soft, lint-free cloth. You can use compressed air to blow dust and particles off.

If cleaning doesn't help remove the black spots, we recommend contacting our support team for further assistance with issue here: https://support.google.com/googlenest/gethelp

Hi there, Chris. Thank you for posting your review on your Nest Doorbell (wired, 2nd gen). We're sorry to hear that your experience with the software of the device has been less than ideal. We are constantly evaluating and refining our products based on user feedback and industry trends. We remain committed to providing our users like you with an exceptional smart home experience. If you run into any questions in the future or need any technical assistance with the device, we suggest visiting our Google Help page: https://support.google.com/googlenest/gethelp

Hey JamesD! Thanks for sharing your experience with your Google Nest Doorbell (wired, 2nd generation). We're sorry to hear you're having problems with the doorbell's chime. Please take a look at this link where you can find troubleshooting steps that could help you troubleshoot this inconvenience: https://support.google.com/googlenest/answer/9317473?hl=en&sjid=14187980021054286991-NA#zippy=;

Hello there, user338833. Thanks for reaching for sharing your experience with the Nest Doorbell (wired, 2nd gen) and our return policy. We’re sorry for the inconvenience you've encountered and appreciate you bringing this to our attention.

We understand your disappointment with the return policy, especially considering other retailers offer extended holiday return windows. While we strive to offer competitive policies, there are limitations due to various factors, including product categories and vendor agreements. That said, we'd like to learn more about the specific compatibility issues encountered with the recipient's setup to see if we can find a solution that works for you. This information could help us explore alternative solutions. You’ll find our dedicated team ready to help you here: https://support.google.com/googlenest/gethelp