Customer Ratings & Reviews

Bought the Nest Thermostat hoping to save some money on our energy bill. Installation was the easiest thing possible, anyone can figure it out (just make sure you have the proper power switch turned off and check the wires for activity) When we first installed it, I actually thought I installed it incorrectly because the data being collected was telling me my AC unit was running for a good 14-15hrs straight daily!!...called my heating and cooling guy to make sure A) I installed it right and B) that my AC unit was functioning properly. when he checked my AC unit it was low on refrigerant. He topped that off and BAM my data (on Eco mode) shows my unit MAYBE runs 45m to an hour a day and even at times no usage at all for days!!!. I LOVE LOVE having a visual aid to my furnace/AC usage!!! Now we will just have to wait and see what the winter will bring... This product was pretty pricey and I even considered getting my money back before installing it because of it's cost. BUT, reading reviews and seeing how this thermostat could save me so much more money in the long run I decided to give it a try and I am so glad I did! I would highly recommend this product!!!

Simple to install. Subjectively looks good. Easy to understand the controls and tracking. We only have heat so our options are limited as far as turning heat on and off but the UI is pretty impressive. If there is something I want to change its just there. Pretty much right were I thought it would be. Its really intuitive. I assume we will be able to track and control our usage to save some money but I cant say how much of a difference we've been able to achieve yet. Ive only had to circulate air occasionally since I purchased the device. Its a little pricey compared to some other options, but I would still recomend anyone in the market to consider it when comparing other smart thermostats.

I own 2 of these units in my house and have not had any issues with them. Nest is the go to for smart thermostats. It is easy to install and takes little time to configure. The app works great as well as Alexa integration for voice commands. The scheduling couldn’t be easier as well as the features that come with it, like airwaves or filter swap reminders. I would highly recommend. The price is up there but worth the money. Design is simplistic and clean. Would highly recommend.

Easy to install, easy to use and the app is seamless. It is on the pricey side compare to other smart thermostats, but most of them are not smart learning. Would like to see the price of the sensors come down as if the nest is in a different room from where you eat or watch tv the temperature gauge or judgement isn't great.

I was in the process of upgrading my HVAC system, so I wanted to give the NEST a try. I purchased 2 for my lower and upper levels. Install was very easy as well as configuration. I have other devices that were easily connected to the NEST. They are expensive; however, with all the features, along with the clean modern look it adds to your home, it was worth the extra price.

So fat so good. Its only been a week so i cant really give a full review insofar as energy savings but the app works well and I like that I was able to connect it to my Alexa for voice control. The Polished Steel looks nice on the wall. Third Party Best Buy installer was here for only a few minutes to install it so if youre familiar with thermostat wiring you could probably do it yourself. It turns Orange when you touch it to program it manually. The Learning Thermostat is expensive but I am hoping to get an Eversource Rebate.

Very stylish! Easy to install, I was able to do it myself. My previous thermostat was battery powered (so it lite up the dials) and I changed it out because the AC unit stopped turning on... no sound, nothing... making me suspect the thermostat was the issue. Now, I’m not sure if this is a flaw of the Nest thermostat or a perk... however, when I installed the device, the power did not come on. Called an AC person out to find that I had a blown fuse causing now power to reach the thermostat. Fuse replaced (AC companies really over charge for the little stuff), Nest powered on. Two days later, I get a yellow wire error on the Nest. This caused my unit to freak out, turning on and off as the error came and went. I struggled to get the app to allow me to turn the unit off to prevent the constant on and off issue, having to wait for the moment the error cleared for just enough time for me to raise the temp to aide in keeping the unit from trying to kick on. Read some Nest forums to find this to be a common issue, the yellow wire error. One person brought up a good point, maybe my old Thermostat was not “smart” enough to acknowledge the yellow wire issue, which may have been present all along? The yellow wire controls cooling, btw. Called the AC guy back out (more money, yay). Found out that I had an issue with my AC units contractor, a small $10 part that has connectors on both sides and copper coils inside. The coils had burned, literally. How does this even happen? My unit is only 7 years old. Needless to say, a $10 part cost me over $300 to fix... highway robbery!!! So I’m on the fence a bit? Thank you Nest for helping to identify an issue? Or thank you for causing it? Not sure! PROS: Ultimately, I love the thing. It’s cute. It goes to sleep and lights up when you are near. You can control it from you phone, away from home too. I like the option to turn on the fan to control humidity. CONS: Pricey! I should have opted out of getting the learning one because this feature just would not work correctly. I would wake up to extremely high heat settings, causing me to lose sleep... I never put the heat on at night, and def not at 76 if I ever had to, why would it automatically go there at 6am?? I felt like the thing had a mind of it’s own so I disabled it.

I love the learning that the nest is known for. Installation was so easy. It even came with a screwdriver! Set-up was a breeze. The detailed instructions on how to connect the wires was seamless. I couldn't be more thrilled! And did I mention I can now turn down the AC when I land at the airport so that my house is cool when I walk in the door? BONUS! The only con is the price. These aren't cheap. However, check with your local electrical provider that might have rebates associated with this. Mine gave a $75 rebate for connecting it to my utility account. And supposedly they will give an annual $25 credit for as long as it is connected - essentially paying for itself even if you don't account for electrical savings that this will supposedly provide "learning" our habits.

This is simply the most beautiful thermostat you can buy. Oh, and it works too. I use mine in heat-cool mode which makes sense to me as there's two to three weeks during the year when I can have the heat on in the morning and the A/C turned on in the evening in my three-story townhome. Nest says that all the learning takes place inside the first week or two but it's been three weeks and mine is still learning. This could be my fault however as my schedule has been somewhat erratic. Last week we had the 4th of July holiday so I worked from home. Well, Nest knew I was home the whole time because it knew where my phone was but now, one week later, it is still saying I'm at home even more than two hours after I've left, just like it did on days one and two so maybe it's started reprogramming itself? I do wish it had real geofencing capabilities. People have written in reviews that it has but I have yet to see it. It knows when I leave and when I'm home by my phone's location but its fence, then, if it has one, is only limited by the bounds of my wi-fi signal's reach, not any real location per se. I'm confused by this as there's an "Early On" feature that's supposed to predict when you're coming home and turn on the HVAC if needed before you get home but maybe that only happens once Nest has set up a schedule for you. There's a third party app I may try which is supposed to operate with a real fence in this way as I'm not at all happy with this feature which doesn't seem to be working yet. I'm willing to give it more time though, until it's finished learning. I had Best Buy install this but it looked pretty simple. It comes with a faceplate which is good because what was beneath my old thermostat was a messy wall. It works with Google Assistant just fine performing all the commands you would like. Using heat-cool mode is tricky though because the target temperature you set will change your boundary temperatures at either end which may not be your objective. Oh, and speaking of the boundaries, here's typical behavior for my thermostat: It's set with a range of 72-76 degrees. You'd think this would keep the house at 74 degrees year round but it does not. When the temperature reaches a solid 77, the A/C will come on and cool the house to just under 76. It works similarly with the heat so the desired temperature of 74 degrees is never reached. I think it may operate differently in the heat only or cool only modes but to me, this is the best way to use a smart thermostat. It's a pricy unit, 'tis true. But I found it on sale on a competitive website and Best Buy matched it. Then I got $50 back from the state of Oregon for buying it plus I can save another $50 a year from the electric company by enrolling in the Nest Energy Rewards program. I haven't had a chance to use that yet - we haven't had a heat wave, and I may not like it but I'm willing to give it a try if I can save more $$$.

One of my best investments, and I'm talking not about energy savings! I mean that it's easy to install and really great in use! It's quite expensive and I'm lucky that I need only one! The manufacturer dropped the price right after two weeks after my purchase, so I was disappointed a little... But it worth every penny! Great product with useful futures, such as remote control from your smartphone and motion detection. But my favorite fiture is the way it feels when you manualy adjust the temperature - it clicks like a premium safe:) Well build, feels very solid! I'm skeptical about energy savings, because I have free work schedule and someone from my family is always at home, so the AC is always on... Will check my energy bill at the end of this month.

Great thermostat...love it!! Was really easy to install Best buy worker said, we would need to buy new wiring to install the nest. Sent a picture of the old thermostat to the nest.com, they sent me a reply immediately telling me it was compatible. My nest is installed with very little fuss and I can lay in bed and turn down the heat when I wake up hot...with my cell phone!! Wish it was a little cheaper in price!!

I bought five since I have 5 different zones on my furnace. Furnace is about 15 years old and there was no c wire installed. I was worried that these might not work but they work flawlessly. In my case installation was a breeze but the app walks you through everything and makes it super easy. My only complaint is the price. I wish they made a 2 or 3 pack and sold them at a discount but at least I caught them on sale. Takes some getting used to and the learning and changing of the temperature can be a bit annoying while it's getting used to you so you really need to check the schedule on the app frequently or you may end up very hot or very cold which happened to us a couple times. Now I check the schedule weekly and I've only had to make a few adjustments. I like that when you set a time and temperature in the app the unit is smart enough to turn the furnace on early so that at the chosen time it is the chosen temperature.

I was skeptical of all smart thermostats, but I decided to buy the Nest as part of my spree of home upgrades this winter. After just a week of use, I'm a believer. I can't believe I waited this long. PROS: - Incredible easy installation. Anyone who has ever held a screwdriver can install this. - Beautiful software interface and intuitive navigation. - Amazingly smart. The Nest can tell when I'm home or away and adjust the temperature accordingly. After just a week, it has already learned my habits and created an accurate schedule. - Excellent iOS app. I love being able to adjust my thermostat from anywhere in the world. CONS: - Expensive, but be sure to check with your energy company to see if they offer rebates for smart thermostats. My energy company gave me $100. Highly recommended!

Purchased two of these for my home - though they are pricey it helped my utility provider had a rebate going for each device (installed and registered). I placed the order after ensuring my existing thermostat connection is compatible with NEST (NEST website has clear instructions on its site to check compatibility). The installation itself was a breeze, and being a novice, it took me 30 minutes to install each device. The setup instructions can be done on the device or through the app, and once connected to your home wifi, the device gets registered automatically with NEST. I found the setup very intuitive, and had both the devices functioning within the hour. It has been a couple of months since I bought them - I love the self-learning feature - it sends you alerts on filter change due, and learns and adjusts based on usage etc. It recently sent an alert on my phone that my furnace needs to be checked as it switches on and off frequently - Love that! I am glad I invested my money in the NEST thermostat.

Although I am happy with the two nest thermostats that I purchased I was not happy with the nest website, specifically where you enter what wires your current thermostat has and it tells you if the nest will work. Basically it says the nest will work for me (what it doesn't say is that you kinda have to hack it to work) After reading about horror stories online doing it the way nest says to (for my situation) I went ahead and pulled new thermostat wire to both zones and upgraded my zone relay switch box. I only splurged for the nests because after the sale I got both for 400 then I got 200 back from my gas company as a rebate. In the end I paid 200 total for both which was awesome..... then I had to tack on about 40 for new wire and 110 for the new relay box (not to mention hiring a professional to install the box if you aren't the type of person who feels confident doing the work. I did it myself and it's pretty easy, intimidating but easy). I still saved but now it doesn't feel like such a great savings haha. There are cheaper options that do the same thing but nothing will be as cool as a nest. It's definitely a splurge item. If you plan on just buying this and installing it make sure you have at least 3 wires behind your current thermostat and one of them is a constant 24v (this is assuming you are using the thermostat for heat only, heat and ac will require more than 3 wires)

I seriously installed this thermostat within 10 minutes total time! It "wakes" when you walk past it to show you the temp and being able to make adjustments laying in bed on the app is extremely convenient! It's an easy install and a great investment/upgrade to your home. I would give it 5 stars if it weren't for the premium price tag.

Purchased 2 of these. Install was very simple. Took about 15 mins each to have installed and set up. Gives me better control of my home's heating and cooling. Especially in the Southeast part of the country where the temperatures fluctuate between winters and summer temperatures this time of year. I'll see how it pays off over the next few months but right now, all looks good. Pros: Easy to install Nice app Looks nice on the wall Feature packed Auto-away is awesome Cons: Can't see current temperature without going close to it (only shows the set temp) A little pricey

Quick and easy to install. Love the fact that I can control the temperature in my house remotely. A little expensive but hey it works

Made the switch to a Smart Thermostat and can’t figure out why I waited so long. With a little effort, I now have a warm home whenever I am there, and can control it from literally anywhere via my phone. I don’t have to touch it often, it know my comfort levels and makes changes before I do during my normal routine. Integrated to my Google Assistant AND my IOS. Expensive, but great ROI when you consider comfort important.

Beautiful interface. I love how the display can be programmed to show the current outdoor temperature when approaching it, and then display the expected outdoor temps in the coming hours. This has proven to be a great way to find out about the temperature for the day in the morning and help me decide what clothes to wear! Connecting to home wifi network was easy. Phone app is great. I specifically was looking for a thermostat that offered multiple remote temp sensors. The existing thermostat location in our 1980's home leaves something to be desired. It is in a hallway and never does a great job regulating temperatures in the bedrooms it controls. With this thermostat and the complementary remote temp sensors, it should do the trick this winter to keep heat levels comfortable (full disclosure, this was installed this summer and I have yet to see how it performs during the winter. I will update my review if the experience is anything less than stellar). I still wish the technology were not so expensive. I question the money it will save - but that is secondary to me since the issue with sensing the temperatures in the bedrooms was the problem I needed to solve with this thermostat.