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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 58 reviews

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90%
would recommend
to a friend

Customers are saying

Customers often highlight the Pixel 4 XL 128GB's excellent camera quality and its ease of use. However, many comment on issues with battery life, with some expressing concerns about the limited storage capacity. The phone's user-friendliness is frequently praised, while its power source is a recurring point of criticism.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-58 of 58 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great update to the Pixel 3 and the camera is great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son needed an upgrade so we switched from iphone to google pixel 4... he couldn’t be happier with the choice. More freedom, less restrictions, speed, storage, battery life all excellent

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Meets my needs

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with the product so far, meets my needs. Still figuring out how to customize this so it does what exactly I want.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is great. The face unlock takes a little bit to get use to. Easy set up!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google offers best android experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, battery lasts whole day. would recommend a google phone for optimal android experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this phone and all of the features. Would definitely purchase again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome phone!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent battery life, very smooth operation. Switching from iPhone I was still able to use the esim feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got done setting it up. So far, have loved every aspect of it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone, battery life is great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from a Pixel 2. This phone is great. Battery life is not an issue either, lasts all day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome phone for sure.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So clean easy to use.it fast good reception.no problems since I bought it.zero at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone got it on a black Friday sale

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure if I would pay full retail but at the price on black Friday well worth the buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely loved this phone excellent battery life and Google assistant is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pixel 4 XL

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy this phone. Very solid and fully capable of doing any job!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    great camera and terrible battery life

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could tell you all about this phone but it all comes down to this. THE PHONE IS JUST A PAPERWEIGHT IF THE BATTERY IS DEAD. I returned it. Stay far far away.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't Buy This Phone

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is more about Google customer service than it is about the phone. The phone hardware itself is adequate, teh google software is fantastic, when it works on the phone. I received a defective phone and called google support to get it replaced, which they did, with a refurb, which was worse than the original phone I sent in. They had me send the refurb in for a long list of repairs, and they sent it back with only one issue repaired. So, if you buy a defective new phone, you get it replaced with a defective used phone. There goes 400.00 bucks right there. So, don't buy, stay away.. I love the stock android experience, but I won't give them my money on another pixel phone. Trust the professional reviewers, avoid, avoid, avoid. I should have brought this phone back to Best Buy for a refund right away.. I didn't, I interacted with Google and now i'm paying the price.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Battery problems

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its all over the net, these phones have bad battery problems. One day it works, the next the battery is stuck at 50% or wont charge. The camera is cool. but this phone is not worth the money. SOme people have replaced their phones several times due to the battery problem. I sit here trying to rus a business with a dead phone waiting on google to send a replacement. Best buy and all carriers do not service these phones, google wont let anyone, so you have to send them in to google and or wait on a replacement from them. If you are not a samsung fan like I am not, get a sony.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Survivor

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How do I start with this.. This phone is good it has survived many hits. My boyfriend threw my phone in concrete and then he was hitting the phone in the corner of the bed and BOOM! No cracks no scratches and still works the same. Good job google :D

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone With No Regrets.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone... only trading it in because the of the AT&T deal would knock my payments down to 2-3 dollars a month and that's a pixel 6 pro 256GB.

    I would recommend this to a friend
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