Customer Ratings & Reviews

Hey Jeremy, thanks for sharing your thoughts on the Pixel Buds A-Series design. To help us improve quality design, please take a moment to fill out this feedback form: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG

Hi there, NicolasR. Thanks for sharing a review about the Pixel Buds A-Series. We’re sorry to hear that your experience with the battery life has been less than ideal.

The earbud listening time can last up to 5 hours or up to 2.5 hours of talk time, and total listening time (with charging case) of up to 24 hours or up to 12 hours of talk time. All listening times are approximate and were measured using music playback with pre-production hardware and software, with fully charged Pixel Buds A-Series and case, and other features disabled. Charging times are approximate. Use of other features will decrease battery life and depend on the device, features enabled, usage, environment, and many other factors.

If the battery life is significantly lower than the information above, we suggest contacting us through our support channels for troubleshooting guidance: https://support.google.com/googlepixelbuds/gethelp

Hello briguy943, thank you for posting your review. We're sorry to learn that you're having some battery issues with your Google Pixel Buds A-Series. Your device should at least have up to 5 hours of listening time when fully charged. We recommend that you reach out to our support specialists so we can help you with improving your overall experience with your A-Series. Please contact us on our Google Help page here: https://support.google.com/googlepixelbuds/gethelp

Hi there, Michael. Thank you for sharing your experience with the Google Pixel Buds Series A. It's unfortunate to hear that you encountered issues with both your first and second pairs. However, I appreciate your positive comments about the sound quality, fit, and functionality. It's great to know that, despite the challenges you faced, the Pixel Buds Series A left a positive impression on you. If you have questions and other concerns, please feel free to contact our dedicated team of specialists on the Google Help Center page here: https://support.google.com/googlepixelbuds/gethelp

Hi Star, thanks for letting us know of your experience with the Pixel Buds A-Series, and it’s unfortunate to learn that it didn’t work well for you. We can imagine how inconvenient it has been for you, and we understand that you have had to return them. If you decide to give A-Series another try in the future, we’re always available here to help improve your experience: https://support.google.com/googlepixelbuds/gethelp

Hey there, Blondie212. We're sorry to hear that your experience with Google Pixel Buds A-Series didn't meet your expectations when it comes to volume control. You can still adjust the volume of your Pixel Buds A-Series using the following methods:

- Use the volume buttons on your phone or other connected devices.
- Ask Google Assistant to adjust the volume for you. For example, you can say "Hey Google, turn up the volume" or "Hey Google, turn down the volume."
- Use a third-party app that supports volume control for Bluetooth devices.

If you run into any questions or need further assistance, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlepixelbuds/gethelp

Hey there, VicMiamiBeach. We’re sorry the Pixel Buds A-Series haven’t the best fit. Here’s some tips to try and get the earbuds feeling snug:

1. Try different sizes for each ear to find the best fit: ears are unique so your left ear may be different from your right ear.
2. Use the Eartip Seal Check: It can help you check the quality of your eartip seal and get the best possible sound. On Android devices: Open the Google Pixel Buds app then tap Eartip Seal Check.
3. Try memory foam eartips: If you’re not getting a perfect fit with our silicone eartips, memory foam eartips might be worth a try.

Don’t hesitate to reach out to us here: https://support.google.com/googlepixelbuds/gethelp?sjid=1168929876280557452-NC

Hi grafyte, thanks for sharing your experience. We’re sorry to learn that the microphone on your Google Pixel Buds A-Series stopped working.

If you haven’t yet, you can try doing a factory reset. Here’s how:
- Plug the charging case into a power source using the included USB-A to USB-C® cable.
- Ensure that the earbuds are seated within the charging case and leave the charging case open.
- At the back of the charging case, press and hold the pairing button for 30 seconds.
- When the status light (inside light for the Pixel Buds) stops blinking, let go of the pairing button.
- The earbuds status light will blink white and orange until the reset is complete and then it will start blinking white to indicate that the Pixel Buds are ready to be paired.

If the issue still persists, we’d like to take a closer look at your device. Please feel free to contact us anytime using this link: https://support.google.com/googlepixelbuds/gethelp

Hi JonathanD, thank you for posting your review. We're sorry to learn that your experience with your Google Pixel Buds A-Series has been disappointing when it comes to the overall performance of the device. Your feedback here with your overall experience helps us better understand our customers' preferences and needs with the products and services we provide. If you're willing to give the A-Series another go in the future, please don't hesitate to reach out to our support team so we can further assist you. Please contact us on our Google Help page here: https://support.google.com/googlepixelbuds/gethelp

Hi there, DreamyStorms. We appreciate you sending in your review on Pixel Buds A-Series. We're sorry to learn that your experience with the battery life was less than ideal. With the charging case, the device should provide you with up to 24 hours of listening time or up to 12 hours of talk time. The earbuds alone should give you up to 5 hours of listening time. If you are getting less than that, then we recommend reaching out to our support specialists so we can provide you with the best help possible and identify the cause of the issue you’re experiencing with your device. Please contact us on our Google Help page here: https://support.google.com/googlepixelbuds/gethelp

Hi there, Tsutakawa. Thank you for sharing your concern about your Google Pixel Buds A-Series. It’s unfortunate to learn that your experience with the microphone has been less than ideal. We recommend performing a factory reset as this may help resolve the issue. You can follow the steps on the link here: https://support.google.com/googlepixelbuds/answer/9642886

If you’ve tried this before or if the issue still persists, then we advise that you reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlepixelbuds/gethelp

Hi Gruuuvy, thanks for sharing your experience with us. We're sorry to hear Pixel Buds A-Series didn't meet your expectations. We appreciate your input in helping us understand our customers' needs and preferences better.

Pixel Buds A-Series support several touch gestures to control playback, calls and to trigger the Google Assistant. Have a look here: https://support.google.com/googlepixelbuds/answer/7560934

On an Android phone with Android 6.0 or newer, you can trigger Google Assistant by saying, ""Ok Google'' or ""Hey Google"" and then ask to increase or lower the volume of Pixel Buds, as well as perform a bunch of other actions and queries. Take a look at this link for more information: https://support.google.com/googlepixelbuds/answer/7560032

Your feedback matters a lot to us and we'll pass along details of your insights to the right team as we're always working to improve our products and services. We hope you will keep using your new Pixel Buds A-Series. If you have any questions or need assistance with your device, you're more than welcome to reach out to our support team. We'll be more than happy to assist you here: https://support.google.com/googlepixelbuds/gethelp

Hello there, LuisE. We’re sorry to hear that your experience with the Pixel Buds A-Series is below your satisfaction. We suggest trying the simple steps below that might be helpful:

- Make sure to have the updated firmware version: https://support.google.com/googlepixelbuds/answer/9642078
- Reset the earbuds and restart the source device: https://support.google.com/googlepixelbuds/answer/9642886

If the issues persist, please let us know by contacting us here: https://support.google.com/googlepixelbuds/gethelp

Hi there. We're sorry to hear about the connectivity issues you're having with your Pixel Buds A-series. Our team is happy to help. Tap the link below to get in touch: https://support.google.com/googlepixelbuds/gethelp?sjid=10213780783576958469-NC

Hello there, Rajs. Thanks for letting us know about your experience with the Pixel Buds A-Series. The Pixel Buds are designed to integrate well with Pixel phones. Android and Pixel phone users have access to real-time translation. Pixel Buds will be a system-level app, meaning you do not have to install anything further once you set up your device. That said, we’d like an opportunity to investigate and help you with your concern. Please reach out to one of our experts and be guided with troubleshooting accordingly: https://support.google.com/googlepixelbuds/gethelp

Hi Norwalk562, thanks for posting your feedback. We're sorry to hear that your experience with your Pixel Buds A-Series didn't meet your expectations when compared to your previous earbuds. We value the feedback from you and our users as this will help us improve our understanding of what you prefer in a product. If you'd like to share more feedback or have additional questions about the Pixel Buds A-Series, feel free to contact our support specialists. You can reach us on our Google Help page using this link: https://support.google.com/googlepixelbuds/gethelp

Hey there, Willowsmom. We appreciate you sharing your review on Pixel Buds A-Series. We're sorry to hear that you're having difficulties with the sensitivity of the touch controls and that you had to return it. We understand how frustrating this experience may have been for you. If you’re ever considering Google products in the future and need any assistance with the device, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlepixelbuds/gethelp

Hi Munchkin, thanks for giving us your feedback about the Pixel Buds A-Series. It’s unfortunate to learn that your earbuds have beeping sound, and we apologize for the inconvenience this issue could have caused you.

We suggest trying the steps below that might help:
- Disconnect and then reconnect the A-Series to your device.
- If the earbuds still have beeping sound, have your device forget the Google Pixel Buds.
- Reset and re-pair your A-Series.

We’re always here to help, let us know if further assistance is required by contacting us anytime here: https://support.google.com/googlepixelbuds/gethelp

Hi there, thanks for leaving your feedback about the Pixel Buds A-Series, and we’re sorry to hear of your disappointment with the battery life.

Pixel Buds A-Series will last up to 5 hours of listening time or up to 2.5 hours of talk time before they have to be placed in the charging case to recharge. When the charging case is fully charged, it stores multiple charges for the earbuds, so you can have up to 24 hours of listening time or up to 12 hours of talk time. But please note that battery life also depends on device, features enabled, usage, environment and many other factors. A 15-minute charge of earbuds in the charging case delivers up to 3 hours of listening time or up to 1.5 hours of talk time. For the best experience with your A-Series battery life, we recommend fully charging the case to 100% as this will provide about 20 hours of usage time. So there's no need to keep charging it all the time.

Here are other helpful tips when charging your A-Series:
- It's important to check whether your A-Series are docked properly back to the case.
- You may also want to ensure that your A-Series are cleaned thoroughly as grime and ear wax accumulation might prevent the charging contacts from connecting properly with your charging case’s magnetized pods preventing them from charging properly.

If further help is needed, you may reach out to our available support channels here and we'll gladly assist you: https://support.google.com/googlepixelbuds/gethelp