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Customer Ratings & Reviews

Your price for this item is $259.99

Customer reviews

Rating 4.6 out of 5 stars with 380 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are pleased with the picture quality, describing it as bright, fantastic, and sharp. They also appreciate the affordable price, with many commenting on the great value for the money. The ease of setup is another positive aspect, with customers finding it simple and straightforward. The sound quality is generally well-received, with some customers even opting to add a soundbar for an enhanced experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-13 of 13 reviews
  • Rated 1 out of 5 stars

    Beware the open box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy’s “excellent” guarantee on this Open Box TV. It was delivered haphazardly with tape barely securing the TV, which had minimal packing to keep it secure inside. It was also missing pieces to safely & securely station the TV to actually use it. Customer service for fixing that issue was nil. I was actually told by one of their chatters that I would have to go into a nearby store and buy the missing pieces. Not worth the hassle for a deal I could find on Amazon for a brand new TV with all the right pieces.

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hello Hisense Customer, Thank you for choosing the Hisense 50QD5N and for sharing your feedback with us. We are so sorry to hear about your experience with your unit. As a potential solution, we recommend visiting the Encompass website (https://hisense.encompass.com/) to purchase the necessary replacement parts. Encompass is an authorized distributor of Hisense parts and accessories and may have the components you need to complete your dishwasher. Thanks again, Harley with the Hisense Support Team. Hisense

  • Rated 1 out of 5 stars

    Cheap

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted less than a week, I was setting it up and as I was doing so I had to grip the edge of the screen and you can guess what happened. With the smallest amount of pressure it's just trashed. I think Id rather have a TV with a frame...

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hi Hisense Customer, Thank you for choosing the Hisense 50QD5N and for sharing your feedback with us. While we cannot retroactively provide warranty coverage for damaged units, we are committed to finding a satisfactory resolution for you. As a potential solution, we recommend visiting the Encompass website (https://hisense.encompass.com/) to purchase the necessary replacement parts. Encompass is an authorized distributor of Hisense parts and accessories and may have the components you need to complete your unit. Thanks again, Harley with the Hisense Support Team. Hisense

  • Rated 1 out of 5 stars

    Damaged Piece

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Review is not regarding the TV but Best buy. The packaging was damaged but we were assured that TV is safe, so we trusted them and got it home. After unboxing and setup when we removed the protective films. Thats when found a huge damage hidden behind one of the film. The screen was busted on the corner on the exact spot the packaging was damaged but was hidden behind the edge protection.

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hi Pinakin, Thank you for choosing the Hisense 50QD5N and for sharing your feedback with us. We’re truly sorry to hear about the experience you had with your recent purchase, and we completely understand your frustration with receiving a damaged product. While we, as the manufacturer, may not be directly involved in the return or refund process, we deeply regret that this situation did not meet your expectations. Thank you again for bringing this to our attention, and we hope your future experiences with our products will be more positive. Hisense

  • Rated 1 out of 5 stars

    HDMI ports horrible placement

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HDMI ports way too close together and there is a bump within 2 inches making it impossible to connect a Roku or fire stick directly. Plus one of the ports doesn’t work at all.

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hello ColleenO, Thank you for choosing the Hisense 50QD5N and for sharing your feedback with us. We are so sorry to hear that your HDMI is not working. Your unit is covered by a one-year manufacturer's warranty. If you require technical assistance, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at Service@Hisense-usa.com so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team. Hisense

  • Rated 1 out of 5 stars

    Good luck with it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate this TV. I have nothing but issues with the Google system. I wish to God that I had gone with the Roku TV I originally went in there for. Actually looking at exchanging it. A lot of people have been happy with them. I've just had a bad experience.

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hi PeterF, Thank you for choosing the Hisense 50QD5N and for sharing your feedback. We are sorry to hear that this unit failed to wow you. If you require technical assistance, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at Service@Hisense-usa.com so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team. Hisense

  • Rated 1 out of 5 stars

    Could have been good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received this TV with a black spot on the screen. I had to returned at the store and got TCL TV instead.

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hi Hisense Customer, Thank you for choosing the Hisense Model 50QD5N. We are sorry about your experience but glad to hear that you were able to return the unit. If you ever consider Hisense again in the future, we’d love the opportunity to deliver the full experience you were hoping for—this time, with everything working as expected. Thanks again, Harley with the Hisense Support Team. Hisense

  • Rated 1 out of 5 stars

    Hisense sucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cheaply made TV I'd stear clear I like the lgs the best the remotes suck but so do Samsungs so if u can afford it get sonny

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hi Hisense Customer, Thank you for your review on the Hisense 50QD5N and for sharing your feedback with us. We are so sorry to hear that this unit failed to wow you. If you require technical assistance, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at Service@Hisense-usa.com so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team. Hisense

  • Rated 1 out of 5 stars

    Poor service by untrained employees

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is fine but Best Buy billed me for 2 when I only ordered and picked up 1 television. Clerk insisted on me inserting my credit card at time of pick up which created a duplicate charge. That duplicate charge is now in dispute through my credit card services.

    I would recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hi JohnM, Thank you for choosing the Hisense 50QD5N and for sharing your feedback with us. We’re truly sorry to hear about the experience you had with your recent purchase, and we completely understand your frustration. While we, as the manufacturer, may not be directly involved in the purchasing process, we deeply regret that this situation did not meet your expectations. Thank you again for bringing this to our attention, and we hope your future experiences with our products will be more positive. Hisense

  • Rated 1 out of 5 stars

    TV has got an issue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought tv from best buy with in month got an issue I complaint to Hisense until now I am suffering they have fixed the problem

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hello Hisense Customer, Thank you for your review of the Hisense 50QD5N and for sharing your feedback. We are so sorry to hear about your experience with your unit. Your unit is covered by a one-year manufacturer's warranty. If you require additional assistance, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at Service@Hisense-usa.com so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team. Hisense

  • Rated 1 out of 5 stars

    What a Joke

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor quality for a qled definitely will be returning this tv never will buy a low quality brand again

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hello CharlasS, Thank you for choosing the Hisense 50QD5N and for sharing your feedback with us. We are so sorry to hear that this unit failed to wow you. If you require technical assistance, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at Service@Hisense-usa.com so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team. Hisense

  • Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is extremely noisy, and stopped connecting to wifi after a month or two..

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hello Hisense Customer, Thank you for choosing the Hisense 50QD5N and for sharing your feedback with us. We are so sorry to hear about your experience with your unit. Rest assured that your unit is covered by a one-year manufacturer's warranty. If you require technical assistance, please reach out to our dedicated support team directly at 1-888-935-8880 or via email at Service@Hisense-usa.com so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team. Hisense

  • Rated 1 out of 5 stars

    Damaged

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was damaged when I opened it.. bad delivery service

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hi Hisense Customer, Thank you for choosing the Hisense 50QD5N and for sharing your feedback with us. We’re truly sorry to hear about the experience you had with your recent purchase, and we completely understand your frustration. While we, as the manufacturer, may not be directly involved in the return or refund process, we deeply regret that this situation did not meet your expectations. Thank you again for bringing this to our attention, and we hope your future experiences with our products will be more positive. Hisense

  • Rated 1 out of 5 stars

    Stay away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst purchase ever I returned it within 20 minutes

    No, I would not recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hello Elgallo, Thank you for your review of the Hisense 50QD5N and for sharing your feedback. We are sorry to hear that this unit failed to wow you. We hope you choose Hisense again in the future and if you do, we are here to help you. Thanks again, Harley with the Hisense Support Team. Hisense