Customer Ratings & Reviews
- Model:
- 3JA03AN#140
- SKU:
- 6332242
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers value the 962XL High-Yield Ink Cartridge for its high-quality ink resulting in great print quality, ease of use, and competitive price. Many found installation straightforward and convenient. While some experienced compatibility issues, the overwhelmingly positive feedback centers on the product's performance and value. The long-lasting ink is a significant advantage for many users.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Unhappy Customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this ribbon and threw away the box, put it into my printer and it didn't work, tried to return and because of no box, they refused to refund my monies. Sorry, I believe I should have gotten an exchange or something. Instead they sent me to Office Max, Got a New ribbon, not double, but single and it works fine.
No, I would not recommend this to a friend Can't Cancel an Order that takes 2 weeks to Arrive
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just ordered the 962XL Black ink Jan 6th. The order was supposed to be delivered early this week. Today, Jan 8th I got an e-mail saying "We're working on shipping this item. It's unlikely, but if your item isn't available by Mon, January 22, we'll issue a refund." There is no way to cancel the order on-line, so I called Best Buy's 800 number. I was told by Best Buy that they cannot cancel the order at this time. If you are out of ink and can wait 2 weeks, then Best Buy is probably a great place to by on-line.
No, I would not recommend this to a friendPoor, Poor Best Buy Delivery Status
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a review of the product but a rotten review of Best Buy not getting my order delivered yet!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
No, I would not recommend this to a friendLousy Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As a coronavirus strategy we have sent all our employees home and to work from home. I tried to buy, and received confirmations to deliver, four printers. One got delivered to the recipient. One got delayed without explanation or communication. Two orders merely cancelled without explanation or communication. The Order and Pick Up option is fractured and regrettably unreliable. Recommendation --- Buy It Elsewhere
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Poor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't happy with the product, it wasn't the right one.
No, I would not recommend this to a friend $XL HP Cartridge > $Crack?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The last cartridge did not even last me 6 months nor the number of papers as promised per this cartridge description. I am convinced when they say XL. The cost on these cartridges are outrageous. Plus, you can not refill them.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Woody,
I am sorry that the cartridge didn't print as much as you expected That sounds disappointing.
The advertised estimates of pages are based on a standards set by the industry. How each individual cartridge will perform for you is determined by your own usage. High-density prints (such as images and graphs) will use more ink, especially if the paper is quite absorbent and the air is warm and dry.
Here are some things that might help lower your ink costs:
- Make use of the printer's draft mode whenever possible, to help stretch out black and colored ink
- Always use the power button on the printer itself to turn it off. That gives it time to ‘park’ so that the cartridges are protected from excessive drying.
- Shutting the printer down between uses will save electricity and a few drops of ink here and there that are used to keep the inkjets cleared and ready for your next print job.
- Instant Ink lets you pay by the page. Check out the details at: instantink.com
Refilling is never recommended since the ink used in refills is often quite inferior and the process can damage the cartridge, which in turn could damage the printer itself.
Mary
HP Care
hp.com/support
BLK ink for HP
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every purchase was frustrating. The ink would only last about three months with very light usage. It was getting more expensive to replace cartridges than replacing the printer. I finally decided to trash this model and go with the Officejet. So far so good.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Charley,
It can be frustrating to not have cartridges last long. I can understand why you are frustrated.
How a cartridge will perform in your printer, is affected by several variables, including the surrounding environment and the density of the prints. High-density prints (such as greeting cards, posters, images and graphs) will run a cartridge out faster, especially if the paper is highly absorbent and the air is dry.
Some things that might result in ink savings:
- A lot of black is used in almost every printout. The printer's draft mode can stretch out both black and colored ink
- Turn off the printer between uses; however, always use the printer's power button to shut it off. That gives it time to ‘park’ in a way that protects the cartridges from drying and clogging up.
- Think about enrolling in Instant Ink. Subscription plans allow you to pay by the page. Check out the details at: instantink.com
If it appears that poor performance is due to a defect or you were sent a cartridge already low on ink, please contact the seller. According to the Best Buy website: "If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it during your return and exchange time period to Best Buy and we'll arrange for a replacement. If you would rather return the item by mail during your return and exchange time period, please call us for special instructions at 1-888-BEST BUY (1-888-237-8289)."
Mary
HP Care
hp.com/support
Not so happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The box was all crumpled as if someone had bent it, so I returned it. Not like normal BestBuy. Now I have purchased directly from HP, next time I might pick it up in store so I can get the right thing
No, I would not recommend this to a friendInk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All are bad! Don’t bother. Just buy another printer w laser jet.
No, I would not recommend this to a friendbad experiece
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i will never recoment to anyone, very bad experiece
No, I would not recommend this to a friend