Customer Ratings & Reviews

Piece of trash/ I downloaded the HP smart app and unable to connect the printer to my Mac/ help and support don’t work/ don’t waste your money or time.

Worked great for 2 days now everyday it takes a call to HP and an hour to get it working then the next day it won’t work again

Purchased on 4/8/25 in store. Clerk said no more left and they would order one and email me when it arrived in store so that I could pick it up. Never got it! I called a week or less after purchase and the girl at customer service told me it was still not shipped to store. Called store again on 4/24/25, was on hold for 30 minutes (8:28 PM to 8:57 PM) and they disconnected me! Called the (888) number and have been on hold for 20 minutes already! Meanwhile, I logged into my account and it actually states that I purchased in store, and they make it look as though I received it!!!! What nerve! What horrible experience! People just don't care about how they treat others anymore! I will always tell people about the bad service at Best Buy.

I have had several HP Printers in the past and they all worked well until their new instant ink printers. Stay away from these at all costs! The moment you stop using instant ink, even if you buy brand new HP (None instant ink) tanks the printer becomes buggy, disconnects from WiFi, and won’t print reliably. I have been with HP tech support multiple times and they say it’s due to the fact I’m using instant ink anymore. I recommend Epson or Canon and will not buy HP again.

First, the printer will not work on 5. GHz network to install. If you do not have or do not how ro connect to 2.5 GHz DO NOT buy this printer. Second after 2+ hours I finally got it to work only to find out you have subscribe to print service in order to print. I had an HP printer, I know how ro load ink cartridges. I could not on this printer. Best Buy has really good no-hassle return policy. Bought a Cannon instead, from Best Buy. took all of 20 minutes to get working. Buy Cannon instead of this one.

junk... paper jams every time we try to use this printer. We have not be able to get one print out of this printer. the paper feeding mechanism pulls the paper in crooked/skewed and it jams every time. this print is useless

The software is horrible and seriously limits the functionality of this printer. Every time it goes to sleep between uses, it loses connection and I have to go to the HP Smart application to reinstall it. It tells me it's in error state when it is not, will not scan unless I reestablish connection in the software, and the printer queue often freezes and I cannot clear it without completely rebooting the printer. The resolution is OK, but it's not worth the constant headaches.

I bought this hp printer and it says that it has a free 3 month ink anyway. There was a 1 colored ink the small one and 1 black ink small also. So i chat the customer service actually i talk to 4 people they keep me turn to another agent. Any the person sa if i run out of toner there 3 month supply... but still not free i need to pay 1.49 and it depend on how many pages to need it. So where is free then?

Piece of crap won't print over. USB was working just fine then all the sudden stopped will not update. HP smart app is useless. Do not buy go for Epson or Canon

This printer is awful. I am very technology savvy and this printer is so complicated. I spend more time fixing this printer with all the issues that constantly arise because every single time I go to print something there's an issue. I'm so sorry I bought this.

It was horrible and broke after I bought it. I took it back and got another printer from Best Buy and it broke as well. Their printer products are not that good. I had to take back three HP printers before I went to another store and bought a printer.

Although printer seems nice, it came with a bad black ink cartridge. I had two options 1. Return to store (we do not live near on” or 2. They would send me a label to go through the hassle of returning the whole printer. ALSO, the free ink for 3 months is deceiving as you have to sign up for a membership!

Disappointed. I've had this for a few weeks and I can't set it up at all and an't get it to do anything so I'll be returning it.

could not get it to work with chromebook. Returned it.

Hp does not you use aftermarket cartridges. Don't buy cartridges don't last long

Stop working in seven months. Purchase the extended warranty and they want to charge me a hundred dollars to use it and the printer was only fifty dollars.

Will never buy an HP ever Have to connect to internet every time i wanna use it

Don't waste your money on this cheap printer problems since day one.

It wouldn't read the ink cartridges that came with it or the ones I bought that were made for it. It said they were unusable. This printer was defective and I had to return it.

Hard to connect to macbook air. Flimsy outlet plug. And it doesnt print automaty on both sides of a paper no option given. Not wortg it got a deal on this but otherwise dont buy! And best buy only gives you 14day returns. Both get a one star!