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Customer Ratings & Reviews

Your price for this item is $74.99
The comparable value price is $89.99

Customer reviews

Rating 4.2 out of 5 stars with 334 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers have good things to say about the DeskJet 2855e's ease of use, especially setup and mobile app integration, and its print quality. Many appreciate its compact size and wireless capabilities, finding it convenient and space-saving. The printer's affordability is also frequently praised. Additionally, users highlight its quiet operation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 48 reviews
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    Why

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Interfacing it with my computer was quite easy. Confusing at first, just because I'm more used to hard wiring. But once I got into the rhythm, of connecting. on site. it was quite easy and print quality. is pretty nice. and prices are pretty reasonable. Technology is quite an extraordinary thing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    meh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    probably one of the cheapest printers out there but honestly you’re better off buying something else. i would give this a 5 star if it weren’t so slow sometimes especially when you first start it, the cartridges it came with doesn’t really last long if you plan to print a lot of pages.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Simple and Easy Printing

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    --- SETUP --- To set up this printer, download the HP Smart app to your phone. Connect the printer with the included power cable, turn it on, and the app will automatically find the printer for you. Follow the app instructions to complete setup. No PC required for setup or use. --- FEATURES --- All in one printer with 5.5 color pages per minute, 7.5 mono pages per minute, holds up to 60 papers in tray, holds up to 25 printed pages in output tray, mobile and PC printing, print from anywhere with link from app, 1200 x 1200 scanner resolution, auto-shut off, photo printing, 1 black cartridge and 1 color cartridge included, HP Instant Ink compatible. --- EXPECTATIONS and PERFORMANCE --- Setting up this printer is easy, but I ran into a problem where the app would indicate that my password was incorrect to connect to WiFi even though it wasn’t. After a close and reopening of the app, the app didn’t ask me to setup again, it just accepted that setup had been completed. The app can guide you on how to install the ink. The ink holders will move to the center of the printing area for you to install the ink. All you have to do is push the ink cartridges in until you hear an obvious click. After you complete app setup and run the alignment pages, you can use the app to replace an existing printer to your instant ink account or add the printer to your instant ink account. If you add this as a second printer, you are given a 3 month trial. If you replace it, your subscription continues as normal. The printer itself does a very good job at printing text. The text comes out clear and crisp in both, color and monochromatic. As far as printing colored documents or pictures, I chose to print in the highest quality for photos and the photos themselves come out pretty crisp as well. Photos were printed on regular white paper. If you have an instant ink account, you can print as much color as you want, as you are only deducted the # of pages you print, not the type of ink you use, which is great if you print a lot of color documents. I used the scanning bed to test the scan. Using your phone and the HP app, you can scan from your mobile device. The app gives you a preview of the scan, but once you actually save the scanned image, it loses quality compared to the image that you scanned. Scanning text works ok, but scanning images isn't a go for this printer. One of my most noticeable and favorite things about this printer is how silently it prints. It is one of the most quiet printers I have ever used, and it is perfect for late-night printing. --- APPROVAL --- This printer is ideal for small home needs, such as the occasional document printing or even a family or pet photo print here or there. I wouldn’t recommend it for scanning, though. College students or a less tech savvy inclined person will appreciate its ease of use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality, Size
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Quality Prints but Subpar Scans

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great budget printer for someone who needs something simple but provides quality printouts. The quality of the output is great, and the colors are true and vibrant to the original. When used under the “best” setting, the prints are almost photo quality. Construction The unit is extremely lightweight and easy to move around. Some parts of it feel flimsy but they are tougher than they feel. The main part that feels this way is the output tray, it feels jammed whenever I am pulling it down and like it might break, but it takes some tough love and just snaps down with a little force. The buttons also have a budget feel to them and make a loud click but work just fine. Besides that, it is a compact unit that does not take up much space. Set-Up Setup is a breeze. Once it is plugged in and the HP Smart app is downloaded to a phone or computer, it will give step by step instructions to follow and complete the process and connect it to the network. It took me less than ten minutes to get it going. Print The print quality is exceptional as noted above. Words are printed with clarity and crispness. Colors are true to the screen. Nothing is strayed or frayed. The “best” setting makes a beautiful printout with increased saturation and vividness. Time from click to print is about ten seconds with the “normal” quality setting. Ink The included ink cartridges do drain fast. I have printed about 10 pages and my color ink levels are estimated at around halfway drained already, while a fourth of my black has been used. HP has a monthly subscription included that replenishes the ink automatically by shipping it out to you as needed with the first three months being free. The printer sends the information to the account, so HP knows how many pages you have printed as the subscription is determined by page usage. There are also options for higher yield ink so that it does not finish as fast for those that prefer not to subscribe. Scans The scan is only done through the flatbed, and it is subpar. There is a grainy quality to them and a textured appearance even when set to the highest resolution. App The HP Smart app is great for many reasons. It gives the ink levels right up front so that it is easy to keep track of. I can easily print from my computer or phone. Along with that it allows for faxes to be sent free, a great addition as I need it occasionally and have no other way of doing so. Along with that there are other uses for it, such as allowing scans to be done through the phone’s camera. So far, the app has not given me any pop-ups or annoying pushiness to use their ink subscription services. Extras HP has made the printer with self-healing Wi-Fi that prevents its printer from losing connection to the network as is the frustrating case with some printers. I really like that about HP because I have had many printers with such issues. Conclusion I really like this printer for occasional use. Its print quality is great, but it uses up ink too quickly in my opinion. I do not recommend this for anyone who plans to use it to scan anything where the quality is important, such as photos. Besides that, it is a great budget-friendly printer.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality, Size
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Decent Home Printer

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Deskjet 2855e is a compact capable printer for light home printing needs. Setup Setting up the hardware was fairly easy. The printer is nicely wrapped in plastic so I was not afraid of breaking anything as I pulled it out of the box. Other components are taped onto it, and all I needed was to attach the power wire. After that, I placed the ink cartridges in, which was easy to put. Installation This was very challenging. I probably ran installation around 15 times to get it right--yes 15. HP Smart easily detected the printer and hooked it up to my wifi, but the installation stops after that step. I switched installation between HP Smart and directly from windows settings (add printer option) using WPS direct and manual IP address adding but the connection won't go through. I suspect that it has something to do with 2.4ghz and 5ghz wifi signals, which, like my IOT devices that I set up has a hard time connecting with the network, where I suspect the printer communicates only using 2.4ghz. This was most of the pain, and it was brutal. Luckily it went through after the nth try. Print Output Aligning was not that hard, as the scanning feature is easy so that I can align the heads. Printing was fairly fast and the quality is pretty good for a Deskjet output-- it was comparable to my LaserJet printer. One issue I had though was, there is almost no extension tray that holds the printed pages. It just throws them all out of the printer and onto the table. Luckily it I placed on a longer table, if not, it will just be throwing documents to the ground. Also, paper tends to double up every so often as it feeds onto the printer. It's a bit of a nuisance. Good thing is that the print speed is pretty fast. Software HP Smart has been a great tool for printing and I am glad it is integrated in this Deskjet model. As long as everything is set up, remote printing and ink replenishment is automatic. The app itself helps with printer tools like diagnostics and status. With the app on my phone and my tablet, I can easily print my documents from my devices. This is a good printer for home use. It is not too complicated and is fairly easy to use—just have some patience with its quirks!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great all in one printer for home or school.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This HP DeskJet 2855e Wireless Printer, Scanner and Copier is a great piece of equipment to have for home or school. It copies and prints in black and white, or in color. The scanner is a flatbed scanner that scans a clear and accurate image of text, photos, business cards, and more. The printer takes two HP ink cartridges, one black, and one color. Setting it up: Setup was very easy, and took no longer than 5 minutes. I downloaded the HP application as per the setup guide, and followed all the steps. I didn’t even have to use a computer to do setup. I used my smartphone. It also seamlessly connected to my home WiFi. Ease of use: One of the greatest things about this device, is that it is simple to use. There are no complicated settings, although there is advanced functionality and printing. Scanning/copying: The flatbed scanner is as easy as opening a top, laying the page you want to scan or copy face down, and either pushing a button on the interface or in the application. You can scan to various file formats as well. Printing: The great thing about printing with this printer, is that it gives you options on quality, number of copies, size, and paper type. Pros: This printer does everything a student or home user needs. This is simple to operate. It’s wireless, so it can be used by everyone on the WiFi network. You don’t have to hook it to a computer. It can be placed anywhere in the home that has a good WiFi connection. You can use HP Instant Ink with this printer. Cons: It’s not slow, but it’s not super fast either. Summary: It is a good all in one printing device that is great for home or school.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Print essentials

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer marker has gotten more complex. Different forms of ink, huge LED touchpad screens with lots of different options and features, there are a lot of things to consider. For some, some of that may be too much. Some people just want a simple printer. For them, the HP DeskJet 2855e meets their requirements. Setup for the DeskJet 2855e was pretty simple. Download the app, connect to the printer, connect it to wifi, install the ink cartridges, and bam, you're set to go. I also had to create an account for HP+ to print from anywhere, I feel like that should be accomplishable without signing up for a program, but that's not a major deal. That program also provides you 3 months worth of ink for free, seeing as I don't print a ton, I'll see how that works out. Design is simple. Slide the paper through the back for printing, lift the top to scan/copy. The printer is relatively small, so it won't take up a ton of space. The overall look is basic. No huge screen, not a million buttons, it's not made to stand out, it's made to print. As for printing quality, it's solid. Using ink over laser, it obviously takes longer to print. Printing anything other than words, it's, ok. It gets the job done, but I wouldn't print a picture book using this printer. The DeskJet 2855e doesn't have the flash and flair some of the other printers in the market have, but if you're looking at this printer, you know that already, and are more than likely trying to avoid all the extras. For those who want a simple printer, this is it.

    I would recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    HP printers are my forever printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love HP, and this printer is no exception. This is my first Deskjet, and it prints very well. The color is great. I have used photo paper, and the prints came out super clear; I am very impressed. It is perfect for home use. I love the printables. I am a crafty person, so I use it almost every day. Paper doesn't jam, and I like that it's a backloader. It's a very quiet printer. It doesn't shake the desk. I wish I could find a 67XX cartridge as the original black ink showed that you could use a regular 67 67x and 67xx. I definitely would recommend the HP DeskJet 2855e. For the price it is a super great printer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 4 out of 5 stars

    HP Printer

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HP printer are user- friendly, easy to install and deliver excellent print quality. A reliable choice for hassle free performance.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 4 out of 5 stars

    Printer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my printer. I definitely recommend this printer. It’s compact and user friendly

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer is user friendly. Great Quality I have a 2700 I love this edition a must have.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Print quality

    Rated 4 out of 5 stars

    Cost efficient effective printer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prints easily from Mac and mobile devices Efficient

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very nice priter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was little hard for me to install. The directions are excellent. My problem is I am old and computer illiterate. At the end, I figure it out. I didn’t let the printer know my Wi Fi, so I could not connect printer to internet

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HP DeskJet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The size is good, but the Control Panel is difficult to see but at least it is there on the outside of the printer. Good for printing and making copies.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Good for home use

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a small printer to print important documents. Only issue I have is how to change out the ink cartridges

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Its an okay printer for small print jobs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connecting via blutooth isnt as easy as it is explained. Also, the xl ink cartridges do not print many pages. I was able to print 200 pages before it ran out of black ink.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Print quality

    Rated 4 out of 5 stars

    Nice printer but difficult set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prints very well but set up was very difficult. Thought I would have to return it to BB but as a last resort called HP and they walked me through it. Now I am happy with the printer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Printer works fine and scans fine. No problems so far. Only have an issue with HP trying to maintain control on a product I paid for.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Printer, Poor Return Policy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer is good. Too small for what I need. Also make sure you realize how long you have to return item, if you so choose to. I missed the return date by 2 days and now I have to see if the store will accept it, if not Im stuck with it!!! The return time was ONLY 15 DAYS!!!!!!! Crazy!! It's been packed and ready to return, just never made it to store and then I saw the return time was only 15 days! Needless to say I wont be buying anything from BestBuy with 15 day return policy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's an okay printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the job but be aware that it can be slow and unresponsive sometimes for unknown reasons.

    I would recommend this to a friend