Customer Ratings & Reviews
- Model:
- 16-ac0013dx/9S1R5UA#ABA
- |
- SKU:
- 6571081
Customer reviews
Rating 4.7 out of 5 stars with 537 reviews
(537 customer reviews)Rating by feature
- Battery Life4.7
Rating 4.7 out of 5 stars
- Speed4.7
Rating 4.7 out of 5 stars
- Display4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers appreciate the Envy 2-in-1 16" 2K Touch-Screen Laptop for its impressive features. They particularly value the responsive touch-screen, speedy 512GB SSD, and powerful Intel Core Ultra 5 processor. The laptop's price point is also seen as reasonable for the level of performance it offers.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
open box EXCELLENT? not so excellent!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.purchased open box excellent. this is what open box excellent looks like! between chat and phone reps would not provide me the difference between open box excellent and fair. want me to drive it back to the store for a refund. between waiting for the item to arrive at home and time spent on chat and phone with reps, what a waste. buyer beware on open box items. THANK YOU BEST BUY!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
They didn’t sold what i want to buy for no reason
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t sold me the computer i was selected in the store, because I selected a i7 intel core and they sold me a i5 ultra core. And in the I want to open the computer for verification and they said I can’t do it
No, I would not recommend this to a friendRated 1 out of 5 stars
Sound is so muffled- speaker is on the bottom.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked this laptop for the most part- except when it came to trying to listen to a video or show on it. The main speaker is on the bottom and the sound is so muffled. The volume is low even when on max level. I could barely hear the audio when the laptop was a foot away from my face, it was really unacceptable. I will be returning it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not So Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My laptop stopped working after two months. It had to be sent back to HP for up to 8 weeks - not a great experience...
No, I would not recommend this to a friendRated 1 out of 5 stars
No!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a year after purchase the entire keyboard stopped working. Too expensive to even bother fixing. Complete waste of money!
No, I would not recommend this to a friendRated 1 out of 5 stars
AWFUL, DO NOT BUY FROM BEST BUY PLEASE
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible service, Contacted them multiple times about them messing up the delivery and they are still not accepting it! There is proof in the delivery picture that they sent it to the wrong address and yet I am still out of $600! Their service is awful and call centers are helpless. Never getting something delivered from here again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Major performance issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has very poor performance, not sure if it is defective. It hangs on basic tasks being an Ultra 5 processor, definitely seems to be an issue. I updated all drivers but the issues persist. I am going to take it to service centre under warranty but did not expect that to happen for a new device
No, I would not recommend this to a friendRated 1 out of 5 stars
Earl
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer doesn,t work. I got to come in so Geek to fix it. I had Team meeting the sound doesnt work
No, I would not recommend this to a friendRated 1 out of 5 stars
Hangs a lot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible laptop. Two days in and it was already hanging. I was just too lazy to return it so I continued using it. I intend to sell it eventually or give it out to someone and buy a better laptop.
No, I would not recommend this to a friendRated 1 out of 5 stars
Badly made
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It bad made my little grandson just dropped it and they won’t fix it because I didn’t buy extra #Warranty and saying it’s 936 to fix and I only paid 650 for it so I’m out my money ya ya
No, I would not recommend this to a friendRated 1 out of 5 stars
Lemon!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but problems since I bought it! I will be returning next Saturday to purchase something different! Was able to use it once since I bought it on July4th.
No, I would not recommend this to a friendRated 1 out of 5 stars
Open box a big mistake
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy any open box excellent. It is terrible scratches. I didn’t try the laptop out cos I knew I was keeping it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Dead pixel.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I could give 0 stars. Bought two different units and both had dead pixels. Had to finally buy a dell and happy with it.
No, I would not recommend this to a friend