Customer Ratings & Reviews

If you purchase this computer, know that you cannot upgrade the lousy integrated graphic card the machine comes with. You'll find you cannot run some games and graphic work applications. I bought this computer a year ago and now I have to buy a new one - turning this one into an expensive paperweight.

After owning the Envy just over 2 years, a bios update delivered by the HP support assistant turned this into a brick. Best Buy said there's nothing they can do. HP said there's nothing they can do. All I did was restart my computer like Windows Update said to do.

The power supply failed after using for 3 days. Returned it to Best Buy and received full credit.

Functionally, this PC is fine, not the best, but fine. It is certainly an upgrade from my laptop for running excel and video editing. The problem is that this PC's display options are very antiquated. You have 1 HDMI, 1 VGA, and 1 USB-C port. It doesn't have DisplayPort. Therefore, if you use multiple monitors and have new monitors you'll need a VGA adapter. It works but it is not ideal for picture quality. Secondly, 1 USB-C port to go with the 7+ regular USB ports would have made sense 3 years ago but now it is very limiting.

Once the free trial virus protection expired, it was downhill from there. 15 months in and I get the dreaded "Blue Screen." BTW, after you swipe your card for the Geek Squad to charge you $179 for repair, that they couldn't complete, I find out that the useless Protection Plan is an annual subscription.

I purchased this computer in September of 2022 and the hard drive is already failing. My tech took a look at it for me today and said, "I would back everything up immediately ... this thing may not start if you have to reboot it."

Took it outa the box. Plugged it in. DEAD!!! Best Buy immediately refunded purchase price, bt they never sent the promised lable to send it back. Finally trashed it to stop taking up needed space.

This PC started randomly crashing on me multiple times a day a couple of weeks after I got it, with all sorts of random errors (PCI Express slot (which is empty), hard drive unresponsive, unexpected loss of power). A few times it appeared to be operational, but then it couldn't come out of sleep mode. I did a BIOS update but that didn't fix it. I also adjusted the power settings for the hard drive and CPU to prevent it from going into sleep or hibernation. Also no dice. And HP's support were thoroughly incompetent, couldn't even help troubleshoot it, and kept calling it a laptop. Very unimpressed. I recommend avoiding it. The ample bloatware it comes with is annoying. But these crashing issues are a deal-breaker.

This computer shuts down multiple times per week due to some hardware error. It is less than two years old.

Initial setup crashed. Had to do a complete install from download media. Unit locks up at random times. By the time Best Buy and hp finished trying to fix it, it was too late to return. Still haven’t solved issue.

Piece of junk!!!! Do not buy!!! GEEK SQUAD IS A JOKE. The MANAGER JEFFREY REFUSES to help!!!

Didn’t work. Geek squad set up - told to return for another PC.

Two months after HP warranty, Geek Squad can’t fix it.

We only had this desktop 2 weeks when it was turned off and would not power back up. It is in the Greek Squad being repaired and has been there 2 weeks.

Just after the return deadline and this units USB ports have some type of problem and shut down when using teams. Which happens to be the whole purpose for this system on our network. Going back to building systems ourselves after this one.

One star rating. When I purchased this computer in store they bundled it with the DVD writer. I was told I could get price match until January 14. The computer is now $120 cheaper and because it was bundled (which I didn't ask for) they will not price match unless I return to store with items. I am sick and have been for 4 weeks now. Am done with this company. They knew what they were doing when they bundled it.

Brand new set up, computer won't work. Only getting a blue screen, mouse cursor is the only thing working. Can't get help/support to fix whatever problem there is.

BUYER BEWARE!!! Computer dos not work. Store will not work with me. Computer came with no box, information, warranties, nothing . 5 phone calls, and they want to charge me to figure out the key board. Do not shop at Best Buy. They will send used equipment. And charge you to return. UNBELIEVABLE!!

Had to return it after a week because the machine kept shutting down.

Sad to say that the computer does not have audio. I cannot listen to music through any app, YouTube, pandora.