Customer Ratings & Reviews

I bought the HP Laser Jet Tank MFP 2604 sdw in mid April of this year. My main interest was in the tank toner concept. I had used mainly inkjet printers before and was tired of clogged nozzles and expensive replacement ink cartridges. The printer is connected to a Mac Mini M1, and using it has been a mixed bag of experiences. These are my observations, and are not necessarily totally complete or absolutely accurate – your experience may vary. The Pros: The tank concept is good in practice. Although, so far, I have only printed a few hundred copies I can tell already that this printer “sips” toner. I believe HP’s claims regarding toner usage may be accurate. However, I suspect this is mainly because the printer is using less toner per print resulting in print quality which is mediocre to acceptable. Prints lack contrast and legibility in many cases. The scanner is adequate. It does not scan both sides of documents in one pass, but that is to be expected on a printer at this price point. So far the sheet feeder seems to work well. The scan program is fairly good, though it does not allow for “stitching” together separate scans. Multiple passes and a supplemental PDF handling program are probably needed in certain cases. Customer Service is responsive and friendly, but in my case was unable to help me to obtain a proper and fully functional setup in USB mode. The Cons: While the printer can be setup and will offer basic print functions using a USB connection it is optimized for use while connected to HP’s servers via a network that is online enabled. This means that some of the controlling functions will be hobbled unless the computer is online and connected to HP. Also, some of the diagnostic and reporting functions are only available in their most complete form on HP webpages – some reports can be printed directly from the printer itself. There are also certain functions adjustable only while in online mode. None of the customer service people I spoke to contradicted my assessment of diminished operation while in USB mode. HP is almost forcing customers to be connected to HP in order to fully operate their printers. I will not have my printer always online so that HP can monitor my printing activity and try to upsell me products and consumables at every turn. I accept the limitations of printing via USB, which include but may not be limited to not being able to control printing density, or adjust the number of prints or control print size measured in a percentage of page size from the printer’s control panel. Some of these functions can be controlled through the computer print menus, so there are some work arounds. My experience using this printer has been a complete departure from using other HP's in the past. However, I think if the user completely buys into HP’s network model they’ll be fine with this machine. Otherwise, I couldn't recommend it. Keep in mind HP will constantly be looking over your shoulder, you’ll have limited offline capability, and they’ll constantly be pitching you their subscription model for consumables, etc.

HP support was no help. Contated remote twicefor a total of 6 hours. Notconect wireless at tmes. Sometimes printer could not find documents in que. Some better now after resetting a. Few times. When it is working it does a good job. Glad it has a two year warranty. Admiral Irick

Extremely disappointed. Worked with HP on printer for over 3 hours and couldn't get a stable Internet connection. Replacement sent and worked for two days and over 5 hours and still couldn't get a stable connection. Finally gave up and did a direct connect to the PC just to be able to use the printer. So I'm unable to print online.

It is a pain in my bazooka to connect to my wifi. A serious pain

Not work good. Wireless really not connected after 2 months

Price was great, but hardware problem less than 12 day of new purchase.