Customer Ratings & Reviews

Used it a few months at most after waiting to set it up, got a paper jam, carefully cleared it and now it makes a loud noise when printing. It sounds like the carriage continues to keep going after the job is done. This happened within 24 hours of cancelling extended coverage with Best Buy. I basically threw away over $300 bucks. There was no reason for the jam on my end. Huge disappointment.

I have used nothing but HP printers since 1998. They have always worked flawlessly for me, and were work horses. I bought this new one hoping to save on ink. Biggest mistake ever. Sure I might be saving ink but this printer has been the biggest piece of crap I have ever had. It loses connection with WIFI constantly. Everytime I go to print something I have to go through the trouble shooter to reconnect and find the printer. I would not recommend this printer to anybody. I wished I had never upgraded in the first place.

it does not work as a printer as it will not communicate with my desk top or lap top. I had to replace it once and 2nd one works no better than the first.

Set up was complicated. Connecting to wireless was a headache. It also had trouble connecting to wireless internet network if I also had bluetooth turned on for my wireless speakers). Wouldn't stay connected for more than 20 minutes and I had to keep resetting or "forgetting" printer, then restarting the connection setup in the HP "not" Smart program/app. There's no standby mode for this printer, so you can't just print something from another room or when you're not at home/office (which is supposedly a new highlighted HP smart feature). You have to go to the printer every time to turn it back on and wait to see if it can find the wireless network. By end of 2nd day of trials, it just stopped printing from other devices altogether... it would make a "prepping" sound as if it received a document to be printed, but then never actually printed. Start of 3rd day, it wouldn't even copy what was already on the scanning bed. Packed it up and took it back. Paid too much money for this to be such a big headache.

HP says warranty expired, prior to my purchase! It keeps locking up; have reset to factory defaults, reinstalled software etc. Never buying HP again. HP Smart Print software seems to conflict with regular printer... there are two installed, even after removing all drivers, and reinstalling.

All I can say is that I hope I don’t have to give it any stars. I had this printer for two years. Only used it less than ten times. Never liked the quality of the prints, and mostly used it when printing out the test page to see if I could get a better print. I thought I’d try it again, and now it says I’m out off paper. Well I’m not,and have been trying everything I can to get it to work for two days. The warranty is up, and now you have to pay HP for answers. No thank you. I will never use Hp for a printer again.

I've hated this thing since the day I bought it and wish I had returned it. First, this printer is ridiculously complicated to set up and use. The setup process kept failing. The required HP software is buggy. You can't use the printer software without being logged into an HP account. You cannot scan documents without being logged into an HP account. The HP software keeps thinking the printer is offline when it isn't. The buttons and screen on the printer are pretty much worthless. Everything has to be done through the PC or mobile app. My printer is not dispensing magenta ink. I don't know why. There are no errors. I tried using the HP software to clean the printhead. It keeps displaying an error that there is a print job in progress. I reset the printer to factory defaults. Same thing. Because the printer is "smart" and there are no printhead errors the only way to access the printhead to check it was to unplug the printer while it is doing its startup checks. I have magenta ink sitting on the printhead yet it is not printing.

I bought this with high expectations and it turned out to be a horrible purchase and I returned it. First, it wouldn't set up and connect to wifi with any of 3 iphones and ipads that I tried. I have great wireless coverage in my office and I have no less than 15 other wifi devices here with no issues -- but this printer would not connect. I added another wifi access point and finally managed to get it connected using a windows laptop. I thought I was in the clear now -- but this device goes to sleep after a few minutes and won't respond. Pull up the HP Smart app on my phone, the printer status is offline. Press various buttons on the control panel, no response. I had to turn it on and off to get it to come back online just so I could print, and then it would go back to sleep mode and not wake up. This was a nightmare purchase so I returned it. I went with the epson tank printer and it has been a dream in comparison.

Super hard to set up. Constantly says there are paper jams when there are none. Had a firmware problem that took 2 hrs to fix

First I have to return it 2 times because the printer was not printing. Then the 3rd one I bought stop printing after 3 months.

The printer was printing blank pages after 10 days. I tried changing the font colors of a document because i was thinking that the black printhead was the only one affected or clogged, but it still prints blank pages. I tried deep cleaning it 4 times but it did not do anything. Returned the item while it was still in the 14 day return time frame and bought anlaser printer on sale. Took me 2 hours to install it on a mac bec it wont pair with my wifi

Horrible printer. I need to change my internet password and there’s no way to do it. Seems like something that should be easily done but no. Everything is done through an app which is not user friendly and of course there’s no way to get a live person on the phone for help. They tried to do too much with attaching this to an app. I left Epson for this upgrade and regret doing so.

This printer worked well for about 4 months. One day it decided to stop printing and gave a paper size mismatch error. Our printer had 8.5x11 paper loaded, but detected it as 4x6 paper and would only print a 4x6 area of the 8.5x11 paper. While it seems like a nice feature to automatically detect paper size, I wish that I could just set it manually so my printer still worked.

Save your money & your time took me almost 4 hours to print 1 page & never again would I buy this I returned after 5 hours and of it being difficult to connect to my laptop let alone my phone & print, this printer is a major headache

You have to register for an account with HP to print, scan, fax, etc. with the app that is shoveled at you on every other page of the manual because apparently paying exorbitant amounts of money for printers with planned obsolescence and overpriced ink isn't enough.

It worked for a few weeks. Now it ALWAYS says paper size mismatch. I did EVERYTHING, and it will not print. The TINY LED screen doesn't back light at all.

We are Epson users but they only had this in stock so we thought we’d try it out, took us 3 days to try to set it up and HP support was the worst. We are now about to return it, if you are planning on buying it will probably be a good product as the ink is really cool but our experience was really bad.

I tried to work with this printer. The problem is you only can scan one page at a time. Obviously this is not good for big jobs for a small business.

This printer stopped working after about 4 months. It has at least one problem with the wifi connection. It will not print.

Not user friendly and not easy to use. You need to figure out what are those buttons. Hard to troubleshoot.