Customer Ratings & Reviews
- Model:
- SMART TANK 7001/28B49A#B1H
- SKU:
- 6477854
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers highly value the Smart Tank 7001 Wireless All-In-One Supertank Inkjet Printer for its easy setup, print quality, and wireless connectivity. Many customers appreciate how simple it is to set up and use, while others rave about the excellent print quality, especially for photos. The compact size of the printer is also a plus for those who are limited on space.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
Whatever happened to HP quality and customer care?
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 5 months and maybe 200 pages printed. Power failure. Hp tech support spent 2 hrs having me do the same thing over and over again. Took over 2 weeks for replacement. So, if you depend on printer for a job, beware!!!
I would recommend this to a friend Don't Buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For an all in one printer this sucsks. You need a mobile subscription to fax and it be online, and the computer takes a while to find it. I am returning.
No, I would not recommend this to a friend- Cons mentioned:Price
Here’s to the new
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to set up/seems to print slow/ink is messy to fill/shakes, wobbles, vibrates when printing/expensive when compared to HP Office Jet printers/but, NO MORE INK CARTRIDGES! I guess like all things, it’s a give and take.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Chad.
I’m sorry that you’ve had a bad experience with your printer so far. I can certainly understand why a difficult setup process, slow print speed, unsettling motion during operation and a messy ink-filling regimen would be a poor start to ownership. I want to help you remedy the issues that you can and learn more about the device, so I’ll provide some resources I hope will reach that end.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Also, often just updating the firmware can help improve print speed. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
For more help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/hp-smart-tank-7000-series/2100178735
If any problem persists, or you believe the shaking warrants further investigation, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Cons mentioned:Price
Over Priced
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was one of the few printers in stock. Way over Priced. Had trouble getting it set up. Called HP, got a case number, and expected them to call back. An email was sent that the case was closed. They never called.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you were unable to complete the setup and installation process with your printer, and that you did not receive the support you need. It’s no surprise that you feel put off here. I want to help you resolve the situation, so I’ll direct you to a resource aimed at making that happen.
I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Cons mentioned:Price
Overpriced product.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a very nice printer, but way too expensive for my purposes. The only reason I purchased it was that no other printers were in stock. I returned within 14 days.
No, I would not recommend this to a friend Buy another printer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer doesn't work consistently. Sometimes when given the print command, it turns on automatically and prints. The rest of the time it doesn't print even when the printer is on. It computer gives the message that it can't connect to the printer even though the wifi is 3 set away.
No, I would not recommend this to a friendGood printer but no scanning function
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer works fine and the ink "tank" maybe great. However, to activate the scanner an app from HP is required. So far I have not been able to make this work. If scanning is important for you this may not be the right printer.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, George.
I’m sorry that you’ve encountered difficulty with your printer’s scanning feature. It’s no surprise that this would be a great disappointment. I want to help you get the scanner working to your satisfaction, so I’ll direct you to some resources I hope will reach that end.
First, I recommend you visit a page on our support site that covers setup and installation of all your printer’s features using the HP Smart App. It also includes links to resources such as videos, a diagnostic tool called the Print & Scan Doctor, and virtual agents if you need more help. Find that page here:
- support.hp.com/us-en/printer-setup/hp-smart-tank-7000-series/2100178735
You might also gain useful information from a guide to scanning with HP printers you’ll find on our support site. It includes instructions for various desktop and mobile operating systems as well as an FAQ section. Find that here:
- support.hp.com/us-en/document/ish_2275901-2074064-16
If the scanner still doesn’t work, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Fair
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The printer is fair. It does work however it looses connection to the Wi-Fi which is very frustrating. Other than that it works well.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Cody.
Thanks for the review and feedback. While I’m glad your printer works well when it’s connected, I’m sorry that it has not remained connected reliably. It’s easy to understand why you’re disappointed here. I want to help you get the device working to your satisfaction. I hope the resources below lead you to that end.
First, I recommend you visit a page on our support site that has diagnostic tools for various issues, including wireless connectivity. You can find that page here:
- support.hp.com/us-en/topic/diagnostics
You can also find troubleshooting guides specific to your printer, including ones on connectivity, in addition to user manuals, how-to documents and software updates here:
- support.hp.com/us-en/product/hp-smart-tank-7000-series/2100178735
If the problem persists, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find a solution. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support