Customer Ratings & Reviews

Gosh this one is a tough review... I remember when printers were something you plugged into your computer and they printed... Those days are long gone, so I am trying to not blame this printer. Oh, and to print now you need to submit email address, etc, to set up account, so there's that.... I'm junking my old printer because it always wants new print cartridges even when the old ones are completely full, I hope this will be better because think ink is always wet, although now I think of it I don't understand why that should be better. Oh, and this one will install a bunch of software... which is kind of an HP thing, not really printer issue. I've attached screen snapshot. I now have four separate products install to scan pictures from the device. Not including HP Smart that is, I guess, being smart, but seems to do nothing except record what I am printing. I happen to know that one of these software's actually works, but more on that later. Installing the software was a pain in the neck. The printer would chat happily to my PC via bluetooth and said installs installed and, er..., then it didn't and after five mins or so said my device wasnt recognized. I was [only] able to circumvent this by Googling install driver and installing "7000-Series Printers" instead of the "7001-Printer" that I had purchased. Also, DANGER, most of the addresses you get for installing HP printer device software turn out to be Russian bots. I had to change my credit card. I guess that is not exactly the fault of the printer, but.... anyway, go with 7000-series printer not the 7001. Ok, so now three hrs later you have a printer and drivers and it is finally happy. Time to add the ink, which was kind of cool. Little bottles of, er, ink. And I swear I didn't spill any. But when I picked up the printer there was ink on the floor. And on my toe. Which is still stained black after four days. I view it as a badge of honor.... I was able to very easily get the ink off the wood floor. Glad it wasn't carpet or a porous tile.. Ok time to print. It printed. Windows and iPhone trivially found the printer, set it as default printer, etc. It is still working five days after not being used at all [which was a big issue for me: I rarely print and the last HP Printer used to dry up all the time] Hence the Review Stars! Both kids' ChromeBooks found the printer once without having to install HP Smart but neither has been able to find it since. Fine by me, they can sort it out. In the meantime, they can mail to me what they need to print and that kinda slows them down. And the scanner works fine. Or something works. Scans look fine. I now have five pieces of scanning software and at least one of them works when I click "Scan". Fine by me. I guess I'll slowly delete each of the scanning software's one-by-one until I find the work. Or not bother, I really just want a printer. But the scan looked good. Getting even better: deleting the HP Smart application still allows me to both print and scan, so why did I have to install and submit email? Don't care. Happy it's gone. On a roll.. my toe now is barely black and there have been no ink leaks at all since installation. Also, unlike previous HP printers it prints when I ask it too, whereas the old ones would always want to do maintenance for fifteen minutes before printing. Sounds like this one is a winner. I mean really, I'm not joking. After all of the above, now I have a printer and it, er, prints. And it has already costs less than the cost of 2021 replacement cartridges in the old HP printer [suspect an evil glitch in that old printer's "need-new-ink" software, but I digress] So in summary: I'm happy to recommend you buy this provided you are ready for : software glitches on install and be sure to not add ink while printer is above a carpet

A pretty hefty printer/scanner/copier tri-combo that offers faxing through an HP service. This is something like my 3rd printer review and every time I get a new brand, I see the differences - both good & meh. TL;DR for my frequent readers and details below. Pros: Lots of printing Crisp prints Crisp scans (via HP Smart App) Multi OS use (iOS, Android, Windows, Mac) Cons: Small screen isn’t back-lit Long and cumbersome setup Mandatory ‘power off’ after 2 hours - unable to be configured otherwise (firmware fix soon maybe?) Meh: Have to power it on before every use Ink bottle refills could be a problem for those with dexterity issues Special Handling Instructions Setup: Unwrapping all the components that were protected during shipment is common for new printers. One of the interesting parts for this printer were the ink tubes that I had to pour ink into ‘tubs’ of sorts, instead of using cartridges. Then, I saw - there were cartridges too! So, we had 4 bottles (see pic) and 2 cartridges (see pic). Using the HP Smart App on an Android phone, it walked me through the setup, each step of the way because I didn’t want to ‘wing it’ and screw something up. After around 30 minutes of setup, I was ready to start printing. First on the list to print from, was iOS. I loaded the App on a 2019 iPad and got to playing. Easy printing from within Gmail and Chrome. Whether it was single or double sided, the ink dried quickly and no messes encountered. Next, a Chromebook - no problem there & Google docs print-outs for homeschooling went without a hitch. Adding the printer in Windows10 auto (with permission) installed the HP App so I could manage the functionality without a web browser. One thing I got used to with another brand was auto-wake-on-print. It powered off after 2 hours but would turn itself on when it got a print job; that’s not the case here. After installing it, I can only imagine that a firmware update happened that locked the printer up, because it had to have the plug pulled as no button pushes would wake it up; thankfully in the week I’ve been using it, it only happened once. A down-side to it, was I was working in dim light and the screen doesn't have a back-light, so I had to get a flash light to see the status on the screen that seemed to be frozen. Scans were great, nice and crisp. I even scanned a box of my latest favorite earbuds (that you can get here at Best Buy) which required the lid to be open; uncropped and attached to the review. Do I recommend it? Sure! Do the Cons/Meh really detract from the review? Nah, it’s more to let you know my feelings - it doesn’t take from functionality or quality.

I have been a long time HP fan and user. Setup was easy after I had a snafu at the beginning. Will explain later. Use of Android app took about 15 mins to setup. Mobile printing was a snap. Will gripe about their mobile printing later as well. Speed of printing was good. I spit out 2 or 3 - 8x10 photos for my kid for fun and it barely.made a dent in the ink. So here are my 2 gripes. 1) Printer came with carriage head jammed. It was saying E4 code which was paper jam with no paper. I called tech service and within 20 seconds and figuring out what happened and I jammed the head. I told HP tech service they should put better shipping controls on the carriage so if shipper drops i, it won't get stuck. 2) HP mobile printing is hot and cold.... It works then it does not work on Android. I suspect that it is because not Android app having issues with updates and security patches but it has been frustrating on that end. When it works it's great, when it does not it is not good. So if HP can just get this to be fixed permanently I would give it 5 stars. But because I have had this problem more than once in recent previous products. I can't.

This printer grabbed my attention because it features ink tanks versus requiring the need to replace several ink cartridges. While the price of the printer might deter some people from buying it, the savings realized by its efficient use of ink and inexpensive refills will overall make it comparable to less expensive makes and models that still rely on the ink cartridges. One thing to keep in mind too--other than a few cases when you may experience a lemon product, you should be able to get a lot of use out of this model if you take care of it. Familiarize yourself with its features. Several online forums and literature can help. The printer works just fine using a USB cable, in case you're wondering. You can also fit a USB-C to USB adapter to your old USB printer cable so that you can connect your printer to a USB-C port on your computer or laptop. The HP Smart app is there for you to use, if you so choose. Some people may experience issues with it. Others may just love it. Just know that there are ways to work around it if you don't want to use the app. For example, an Ubuntu operating system automatically detects the printer, and you won't have to bother with having to download and install HP Smart. It would have been nice to have a document feeder option, for scanning or copying multiple pages at once. And it would have been nice to have a guage in front of the paper feed tray to help keep your paper options of various lengths in place. I'm sure we can think of some hacks to keep the paper in place. I think because the printer is set up to be more of a wireless printer while using the HP Smart app, it relies on its few push buttons and its small and narrow display screen. This might throw some of you off, especially if you're used to other printers with larger touchscreen displays (and more touchscreen options). Again, familiarize yourself with the printer's features, and you won't be totally lost. Overall, this printer should do a fine job.

I was looking for a compact, not-ugly, lightweight, color printer, with a flatbed scanner (ideally without a document feeder)… I know. Picky. I really wanted a laser but too large for my space, and I dreaded going back to inkjet with the overpriced ink tanks. In the end I settled on trying the Smart Tank 7001. Important note: I’ve run my own IT support/computer repair business since 2004. I’ve probably setup hundreds of printers of all types in that time. Getting a good one is luck of the draw. I don’t know if I’d recommend this to the average user based on my setup experience since based on some reviews I’m assuming others have hit the same problems as well. First of all, I’ve setup Epson refillable printers previously, though I don’t like the top-load paper trays. From what I remember, their bottles were less accident prone and had an auto-stop feature when the tank was full. These HP bottles require you to remove the cap and then remove a seal inside… I nearly dropped one in the process and got ink on my hands. Could be better! Pretty sure the Epson's were wrapped on the outside and didn't require opening. Also, if you let it fill until it stops, there’s some excess ink that could be messy… if I didn’t fill all the way it seemed cleaner. From there, this is the first time I couldn’t get a printer to work out of the box. Since there’s no screen to input the wifi credentials (which seems to be a backwards trend with printers lately), that meant using the HP Smart App on my phone to set it up… ugh. The app recognized the printer right away, and my wifi network, but refused to connect. I worked around this by connecting my computer to the printer’s WiFi Direct SSID. Luckily with my Mac I could just install the printer from there automatically and access the printer’s built-in configuration webpage and manually join my wifi network. Took maybe two minutes. On Windows you’d probably need to figure out the IP or hostname of the printer yourself to bring up the settings page. Then, over the next two days the printer would constantly show as being unavailable, even though my network said it was still connected and I could ping it. This is a major problem with modern HPs that I see all the time: constantly getting into some sort of limbo state where it’s connected but not responding. Eventually I tried two things: in the printer configuration page again I turned off the 5GHz radio, and disabled IPv6. Sometimes this works for my customers, sometimes not. I’ve had this for over a month now and it hasn’t disconnected since. (I have Eero Pro 5s in my house for my wifi if curious.) When I don’t print for a while, the first page can take a minute or more to print, and while it’s doing whatever maintenance it’s doing, the computer thinks it’s not responding. It’s annoying, but I can tolerate it. I don’t know if this is one of those awful HPs that require you to setup an HP account to scan (insane!) but having a Mac means I never have to deal with that garbage because I just use Apple’s scanner app. I haven’t tried it in Windows yet, sorry. Some people had complaints about auto shut off and things like that – there are settings in the config webpage to change if it does that. If it’s connected to wifi it just goes to sleep like a normal printer. I use it for generic printing and #10 envelopes. I like that I can switch between the two size without having to tell it what paper is in it – unlike some of the newer OfficeJets. I miss the older printers that had automatic paper size detection and auto print head alignment, but everything is going backwards I guess. Bottom line: I'm happy enough with it that I would recommend it to someone that wouldn't have a problem working around its quirks if they run into them. Print quality seems fine.

The tankless feature is fine and does seem to be economical over time. However, the biggest issue I have with this printer is the flimsy ('cheap') paper tray that acts as a base for the printed materials shelf. The spring loaded paper stop gets caught whenever you need to pull the drawer for printing. A small but problematic quality issue as refilling paper is a fairly frequent interaction with any printer. Nonetheless, the printing quality is smear-free and the set-up, though not synchronous was easy enough. Most HP printers earn a 5 star from me--this one gets 4 due to the above tray issue.

have only had printer few weeks, but functions well so far. like the bottle ink and hope it lasts as long as the store said. mostly use printer and copier features, rarely use scan and never use fax. two things i'm not completely satisfied with are, to increase the number of copies, i have to hold the start button, guess i'll get used to that, but sometimes if i hold it down to long i get to many copies. the other is the paper tray is tight below the tray for the copy to come out, had there been a fraction of an inch between them they would not get in each others way. those two are minor and do not effect the good of this machine, just means i'll get used to them and things should be good.

This computer is slow and noisy. When I reduced the size from 100% to 70% it did nothing. It didn't make any noise or set itself to print. I waited a couple of minutes and still nothing. I then went outside for about 6 minutes and when I returned it had printed the lable. It prints fine and the color seems true enough but when I press print I expect it to set itself and then print. It is easy to install the ink and set up, however.

So Far so Good! Our HP inkjet printer recently kicked the bucket, and this is our first foray into a tank style printer. So far we love it. The set-up was very easy and print quality is good. Hopefully the ink will last as long as advertised. The 7001 model was the only printer our Best Buy had in stock. The model with the multi-page feed function was out of stock, but I don't think we will miss that feature. The only negative of the design, and the reason for the 4 star rating is the very small digital read out window which is located on the top, front edge of the printer. Our last printer had a much larger readout shown on the front of the machine. You could see it from a seated position and access the print button much easier. With this one, you have to stand up to see the icons and the print buttons are not as intuitive.

This was a long time coming printer upgrade after my old epson stopped recognizing ink cartridges. It was nice to see so many ink tank options and that many things I’d pay a premium for a while back are now standard features. This time the decision came down to overall size. This printer is short enough to fit under a shelf built in to my desk without requiring me to fill paper from the back. That plus the 2-sided printing made it the winner. I waited for it to go on sale and got it. Initial setting wasn’t as hard as I thought, but it’s different than what I’ve done before so that was kinda cool. The software setup is a little confusing but a little patience goes a long way.

I have always had a printer, but I wanted to try this ink tank printer for a change. The colors are very nice and the quality up to par. The setup was quick and no mess with the ink. As of now happy with the purchase!

This printer saves you a ton on ink and it can fit anywhere its so small. I've had it over six months and use it in my office & haven't had to refill the ink yet.

Great if you have HP products. Fast set up and the ink tanks do last. In the long run this sure beats buying the cartridges.

Great printer! The ink tank is the best part. I will definitely save alot of money down the road with ink bottles to refill the giant ink reservoirs vs buying new cartridges. I was so impressed with this printer, that I now have 2 at work and 1 at home. Only gripe is the HP Smart app that is highly recommended to perform initial configuration. Hopefully HP keeps updating the app to improve its performance.

Very nice printer, that is easy to use and has very good quality printing. Love the wireless feature also

Has a good quality and it is easy to operate even for kids, but has a loud noise and the whole table moves when is printing

It’s a great printer at a great price doesn’t use that much ink. I said it on draft black and white only for most random printing things the only downside it does not have a proper document feeding slot for if you needed to print out checks or envelopes or any other custom size or single pages

I appreciate the ink tank capacity. Prints clear images. A good purchase for my home office. Only issue is the printer frequently double feeds paper.

So far so good. Definitely like the tank, easier than cartridges. Prints nicely. Haven't had long enough to see about how many pages you get before having to refill ink.

i always buy HP printers and was happy that they have the cartridge free option. the only issues is that like my older printer it is a bit loud and always seems to take a bit to get going. The quality on the print is great . easy to fill tanks for ink. Hope they have easier access to ink and be able to replace printer head if ever needed.