Customer Ratings & Reviews

Always Scratches in the middle when you print, for $400 up printer it is not acceptable! And also in the app, it’s always display its hp 650 not what I bought 651! Best printing software ever

I wish I could return it. About 3 weeks after purchase I checked the Best Buy Return policy and it’s too late. I’m stuck with it. It prints better than I expected. My issues are with all the errors. I don’t know if it will print each time or what error I might get. I have to repeatedly uninstall and reinstall the printer cartridge. Yes, even though there are ink takes it still uses ink cartridges the just have ink reservoirs. I also get errors about phantom paper jams and false out of paper errors. Plus one other one I can’t think of right now. If I’m having this much trouble this soon I don’t expect anything to improve and will probably get worse. But then maybe I can return under warranty. I forgot, another thing I don’t like is I can’t print 2 sided! I can if I print all on one side and then re-feed the paper in. Yes, this is by design and what HP means by 2 sided printing. I regret buy HP, I should have went with Epson or Cannon, the only reason I didn’t was because Best Buy was sold out of the other brands.

The quality on HP machine has diminshed significantly since I purchasedmy first HP Color printer for half this price 10 years ago This hold so few sheetof paper; constantly jams; requires manual turning of 2 sided printing- and freezes your computer until it's time to turn the paper over. Try printing a 40 page document- it takes forever. The ONLY plus is ink cost is much less.

Print quality is excellent but slow. It is easy to set up the ink seems to be a good value. The problem with the printer is that it shreds the paper. It picks the paper from one side and rips it as it loads. It is worse than the $39 HP Envy that this was replacing. I have to take it back to Best Buy.

I Love Best Buy, this not Best Buy fault however, I bought A HP 651 printer, setup & installed a smart printer app, that ask for a credit card but stated it would not be charged. TOTAL LIE, my cc was charged the next day so I had to cancel My CC- Total scam by HP!!! I will never buy an HP product again!!!

I purchased this HP printer in August 2024. From the start, the printer would intermittently stop printing with a message to remove and reinstall the print cartridge (black). After dealing with this problem for weeks, I called HP Tech support (3 times) only to have them send a replacement new cartridge. Unfortunately for me, the problem continued to occur. After additional call to HP, they agreed to send a replacement printer, but only after receiving the damaged unit at their facility in California. This left me with no printing capability for approximately 2 weeks. The replacement unit has been in use for since January 24 and the same issue has occurred.

Very disappointing. Unlike other HP products I have purchased. This will likely be my last purchase of an HP item. Printer itself is made of flimsy plastic, the paper feed is atrocious and I have spent two weeks trying to get my Mac reliably connected. Printer stops printing after 6 or 7 pages. I will be replacing it shortly.

My god it is so slow, I didn’t expect it to take an hour to print one 50 page document. It really only works if you use HP Smart, which takes double the time and is really obnoxious. HP is going way downhill. I also didn’t realize it can only hold 100 pages and when you load the paper it almost always jams so you really can’t walk away from the printer and you have to sit there the entire time. 1 million times slower if you’re not hooked up to the Wi-Fi direct and when you are, you can’t leave the printing page or even let your phone or computer computer screen go to inactive. If you do the entire printing will stop and you have to start all over again. Definitely, I’m not even sure why they would write that. To be hooked up to the Wi-Fi to the same Wi-Fi as the printer meaning you have to be in the same location either way. For a person who has to print 10 to 15 large permits for work daily, this is extremely disappointing. HP Smart says it’s waiting on printer confirmation throughout the entire print job and that you can’t leave that screen until you have printer confirmation. That does not happen until it’s halfway through printing the last page. So much for investing in my business

so sorry I bought an HP printer. I should have stayed with Epson Printers. HP is too slow. printing on both sides nearly impossible to do, 2 year ink is what sold me.

I have tried three different printers and have yet to get any of them to work with my computer. All I hear for you employees is I am sorry.

you'll need geek squad to install it.to me it is really messy unless your an expert with computers . it might work great if you get it installed

Hp support will not help either. The black cartridge has been changed and it wont print black. I haven’t even had the print a week once it started having issues.

This printer sucks. It's a piece of junk. It has many problems.

the feeder on the back is not good designe get the one with front lode papper tray

Not impressed. Consider buying another printer. I had to bring it back. I was weeks post operative from a hip surgery and did not appreciate the printer- non starter.

I HATE IT! It takes FOREVER to print even a page with not much on it. I am really happy I am not writing a novel to be printed! I really regret purchasing this particular Model of HP printer I wish I could exchange it for one that prints at a "Normal" speed and I bet you will not post this!

Dissatisfied wit customer service for management .over returning a defective printer.at this time I will not come back to store.

I am already having problems with this dumb thing. It keeps wanting us to replace the cartridge. REALLY, it's only 4 weeks old and having problems. I have tried to contact the local best buy store, and the HP help line. Neither are useful. The best buy company want me to pay for help and the other wants to me to get the info on the internet.

Jammed every time I tried to use it, after 2 wks I returned and got a different printer.

I liked the printer for easy setup, good quality of print but it has been very frustrating to use due to the frequent paper jams. I understand all of the instructions re: what to do - but this started happening within 2 to 3 days. And it is very difficult to remove a paper jam. I haven't been able to remove the paper tray so there is very little access - unless you have super tiny hands and very long fingers. I would not recommend purchasing this printer. Also - check for how you will access jams etc on all similar printers before purchasing.