Customer Ratings & Reviews
- Model:
- SMART TANK 651/7XV38A#B1H
- SKU:
- 6390495
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers value the Smart Tank Plus 651's impressive print quality and ease of use, frequently praising its straightforward setup and wireless connectivity. Many appreciate the printer's compact size and find it to be an affordable option. However, some users have reported occasional reliability issues.
This summary was generated by AI based on customer reviews.
Streaky color prints
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worked OK for a year but now it won't print in color without streaks. Cleaning print cartridges doesn't help
No, I would not recommend this to a friendHAM
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The setup was not easily completed. There were multiple places to look for that information. But, it became confusing on which direction to get to what you need. I'm having a scan problem, it has not worked since I purchased the printer.
No, I would not recommend this to a friendNo auto 2 sided
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This printer is super SLOW and it does not print double sided unless you flip the pages manually. I did not even check as printing two sided seems like it should be automatic on any new printer
No, I would not recommend this to a friend- Pros mentioned:Print qualityCons mentioned:Reliability
Frustrating
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t hold much paper. And freezes up on me at least every other day. I have to unplug it for a bit and plug in again to reset it. An expensive printer to have such issues. However it does print nicely and I really like not having to replace ink cartridges every month.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello Krystal,
This is very upsetting to hear that you are not entirely satisfied with this printer. We are always grateful for our customers' feedback, as we can continuously care for their experience. This also allows us to adjust our Products' design to suit our customers' needs the best.
Also, I would recommend contacting us for support to resolve any issue that you may be experiencing with this device. We'd be more than happy to help you. You can find our official support site at: support.hp.com/us-en
Kacper
HP Care
hp.com/support
Hard to install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The instructions for setting up were poor and confusing. Had to get my son to help and it took him time to get it working. You must have WIFI to get it to work,
No, I would not recommend this to a friendWhy did I buy HP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took 3 printers before I got one that worked. That is not acceptable quality. The premise of the tanks is good just make good ones. As usual I was told no one else has had problems.
No, I would not recommend this to a friendPrinter is slow printing documents
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.will not stay connect to computer - have issues trying to connect daily.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Happy to return it!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had so many issues with this printer that I ended up returning it. Always printed with various spots empty. Also was shutting down so we had to physical turn it on before printing.
No, I would not recommend this to a friend Works when it wants to
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it does work, it works great. But most of the time it won’t even print. Super annoying I paid a lot for this and bought it for my small business.
No, I would not recommend this to a friendHorrible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible printer. Didn’t want to spend a lot of money, but this wasn’t worth it anyway. Very slow printing. Has the old-time, feed from the back paper tray so that only a few sheets can be put in at a time. Constantly refilling it. Also, you can’t really do printing on both sides of the sheet because you have to hurry up and pull the paper out once the first side has printed and put it back in the paper feed, but before it starts printing the next sheet (which happens so fast I think only a magician could accomplish it). This is only a good printer if you are hardly ever using it, and then only for a few sheets at a time. Super frustrating.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you’ve encountered such difficulty with your printer. I can certainly understand why dealing with slow printing as well as the problematic functionality that you describe would be a terrible start to owning a new device. I would love to help you improve your experience, so I’ll provide some resources that I hope will accomplish that end.
First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system:
- Windows: support.hp.com/us-en/document/bud03409
- Mac OS: support.hp.com/us-en/document/c01928898
Also, often just updating the firmware can help improve print speed. You can find out how to do that here:
- support.hp.com/us-en/document/c02919168
For more help solving problems or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/31017110
If you need further assistance, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
- Cons mentioned:Reliability
Took back
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Might work better with a PC but I have a Mac. It had to restarted everyday sometimes more than once a day. I couldn’t get it to setup the scan to my email All and all too expensive for it not to work properly.
No, I would not recommend this to a friend Poor quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having had several HP printers over the years the HP Smart Tank 651 has to be the worst printer I have ever had the misfortune of purchasing. The first failed out of the box and was returned. The second was extremely slow and I had trouble with the software from HP and could not easily access the scanner. It was hard if not impossible to scan directly to my computer. I wound up returning the second one and going elsewhere to buy an HP OfficeJet Pro 9015 that so far works well, much like the 8600 OfficeJet Pro it replaced.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
Thanks for the review and feedback. While I’m glad you like the OfficeJet Pro 9015, I’m so sorry to hear that your experience with the Smart Tank 651 was so dreadful. I can understand why that would be incredibly frustrating, especially considering you’ve had good experience with HP printers in the past. With that in mind, I’ll offer some resources I hope will help you make the best of your new printer.
You can find video tutorials, user manuals, how-to documents, troubleshooting guides and software updates for your printer here:
- support.hp.com/us-en/product/hp-officejet-pro-9010-all-in-one-printer-series/23903057/model/24208582
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. You can reach us via your preferred method at this link: hp.com/contactHP
I hope this helps and, again, sincerest apologies.
Keith
HP Care
hp.com/support
Must flip the pages to print 2-sided. :(
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Prints well, but you must flip the pages to print 2-sided. Wasn’t told that by the salesperson. Can’t believe I bought a $450 printer in 2020 that still requires the pages to be manually flipped. Double-sided printing should be the default today. No intelligent person prints multiple pages 1-sided. No need to waste paper. I’d return it but the 15-day return period has ended. :(
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi there.
I’m sorry to hear that you've not had the experience you expected with the printer, and I'm sorry for any resulting inconvenience. We aim to provide a reliable experience with our printers and support, so I’ll try to offer some helpful suggestions.
First, I know that printers sometimes get software updates that add features, including automatic duplex printing. I suggest you contact us directly at +1 800-474-6836 so we can help you find a software update with this feature if one exists. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
If there's any specific way that we can help you, I hope you’ll get in touch with us directly for support. We're always here and would be more than happy to help you make the most of your experience with the printer. Call the number above, or visit our support site to elicit help from a virtual agent, get troubleshooting documents specific to your printer or search our extensive knowledge library. Find that site here:
- support.hp.com
Keith
HP Care
hp.com/support
HP Eco Tank
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not keep this printer. I wanted one that had automatic 2-sided printing. Though the salesperson could not find wording to that effect, he assured me that it would. It did not. I originally wanted it because I have used HP products for a long time and I wanted the EcoTank capability.
I would recommend this to a friendScanner problems constantly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I find myself having to unplug the printer to reset the scanner. I try to scan a document and it gets hosed and will not work. Also, I do not like that you cannot feed paper in the document scanner feeder and press scan from the printer. it will not work. I have to use the HP software on my computer for the document feeder to work.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Lori.
I’m sorry to hear that your printer’s scan function is not working like it should. I can understand why repeatedly needing to unplug the printer to reset the scanner would quickly become frustrating, so I’ll suggest some resources and information I hope will help.
First, I recommend you visit a page on our support site that has diagnostic tools for various problems. There you’ll find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common scanning and printing issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
If the problem persists, I recommend that you contact us directly at +1 800-474-6836 so we can guide you through the proper troubleshooting. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Returned
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used HP for years but this model appeared quick to get on the market. The ink system is perfect but the vertical paper feed coupled with low paper capacity and manual duplex printing makes it a poor choice for my office. Returned for a HP OfficeJet 8025 with auto-duplex and larger paper capacity. Love it!
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not retain the ability to print good quality pictures. Now made totally out of plastic, quality not what I expected from HP. Very disappointed and looking to replace
No, I would not recommend this to a friendIt prints fine..
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good printer; sucks it does not have a LAN connector nor does it double-side print. What kind of printer does not do double side printing?!
No, I would not recommend this to a friendPrinter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Holds very small amount of paper, does not print on both sides automatically, and has to be yurned off and back on at times to operate.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
This is so upsetting to learn that you are not entirely satisfied with this printer. We are always grateful for our customers' feedback, as we can continuously care for their experience. This also allows us to adjust our Products' design to suit our customers' needs the best.
Also, I would recommend contacting us for support to resolve any issue that you may be experiencing with this device. We'd be more than happy to help you. You can find our official support site at: support.hp.com/us-en
Kacper
HP Care
hp.com/support
A waste of money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly having issues. And doesn’t have paper drawer, can’t duplex to print on both side of paper
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi, Phoenix.
I’m sorry to learn that you’ve encountered difficulty with your printer and that you’re not satisfied with some of its design points and functionality. I want to help you remedy what issues you can and get the most from the device, so I’ll direct you to some resources and information I hope will make that happen.
I can’t tell from your review what issues you’ve had, but for a broad view of potential remedies, I recommend that you visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, connectivity, cartridge installation and print quality. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
For more help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/31017110
If you need further assistance with anything, I recommend that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support