Customer Ratings & Reviews
- Model:
- HCTNPPRM
- SKU:
- 6508957
Rating by feature
- Value
Rating 2.8 out of 5 stars
- Quality
Rating 2.7 out of 5 stars
- Ease of Use
Rating 2.8 out of 5 stars
Customers are saying
Customers are satisfied with the Nursery Pal Premium with Hubble Grip 5" HD Smart Baby Monitor's pan, tilt, and zoom features. However, customers are not pleased with the connectivity issues they have experienced while trying to pair the camera. Some customers have even mentioned that the camera is known for not connecting or pairing.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life, Connectivity
Simple and easy to use. Better since update
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first the included monitor was almlst useless on battery. Since the firmware update it has fixed a lot of the lag, battery drain and connectivity issues. The app for iphone is easy to navigate and works well. Sometimes it will get stuck on the previous image for a few seconds. Only disappointment is that it’s not compatible with Google Home devices.
I would recommend this to a friendBrand response from Binatone Team
Posted .Hello Techduck,
Thanks for taking the time to rate your experience with your Nursery Pal Premium. Please note that you can use the Hubble Club app in combination with Google Assistant. You can find the instructions here: https://support.hubbleconnected.com/knowledge-base/how-can-i-use-google-assistant-with-hubbleclub-app/
In case you need further assistance, please get in touch with our friendly support team through email or live chat, so we can provide you with a tailored suggestion to make this a 5-star experience. You can find our contact details on the product's packaging and within the Quick Start Guide. Alternatively, you can visit us at https://support.hubbleconnected.com/. When reaching out, please make reference to the case number we've generated for you: BVRM422, and include it in the email subject if you choose to send an email. Thank you for being a valued customer!
Kind regards,
The Hubble Connected Team.
Recommend
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing has it all! Privacy in an instant whenever you need it and gets the job done with ease of mind.
I would recommend this to a friendCould be better
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great, but could be better. For the price, i wish it had more features
I would recommend this to a friendBrand response from Binatone Team
Posted .Hello SamC,
Thanks for taking the time to share your feedback with us. We will love to hear more about the features you'd wish your baby monitor to have. Please contact me via email or live chat. Our live chat is open Monday to Friday, from 8 am to 8 pm EST. You can find us here: https://support.hubbleconnected.com/. Our contacts are also on the product's box and in the quick start Guide. When you reach out, please refer to this case number I created for you: BVRM290, and put it in the subject. I will be looking forward to hearing back from you!
Kind regards,
Cassia and the Hubble Connected Team.
Hubble nursery pal premium
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hope this cam is worth and last as long as how much the cost is. Haha. Cam quality is good. I like the ability to turn camera private or covering the cam. Included Hubble grip is nice to be included. Night vision is always on and at times cannot detect, it’s not too annoying to change. Baby monitor is ok but touch screen asset feels “eh quality” for technology software but that’s where the app is suppose to be. App is good with plenty of useful features but obviously “pay more for better monitoring experience.” Better and easier to work with than comparable price cams.
I would recommend this to a friendBrand response from Binatone Team
Posted .Hello SirCy,
Thanks for taking the time to share your feedback with us. Please note that normally the night vision is automatically turned on when the sensors on the back of your camera detect low ambient light. If need be you can reset your units with the following steps:
Parent Unit: With the parent unit plugged in, turn it on, insert a paperclip or something small enough that fits inside into the reset hole above the power port. The parent will reset and turn it off. Turn back on.
Baby Unit: With the baby unit plugged in, turn it off or unplug it. Press and hold the pair button while turning it on or plugging in. Continue to hold the Pair button until a long beep is heard. This may take up to 30 seconds.
If you need further help, or is there anything else I can do to help and deserve your 5th star, please contact me via email or live chat. Our live chat is open Monday to Friday, from 8 am to 8 pm EST. You can find us here: https://support.hubbleconnected.com/. Our contacts are also on the product's box and in the quick start Guide. When you reach out, please refer to this case number I created for you: BVRM244, and put it in the subject. We will get back to you asap.
Kind regards,
Cassia and the Hubble Connected Team.