Customer Ratings & Reviews
- Model:
- NS-MW11BK5
- |
- SKU:
- 6568211
Customer reviews
Rating 4.7 out of 5 stars with 356 reviews
(356 customer reviews)Rating by feature
- Performance4.8
Rating 4.8 out of 5 stars
- Cook Settings4.8
Rating 4.8 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the 1.1 Cu. Ft. Countertop Microwave's compact size, ease of use, and affordable price. Many appreciate its heating performance and power, finding it superior to previous microwaves. While some users needed time to adjust to the door handle mechanism, the overall experience is positive, with customers highlighting the microwave's numerous features and quiet operation. The microwave is considered a good value for its performance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Size
Rated 5 out of 5 stars
Nicer than the last one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice microwave and hope it last longer than the other insignia we had. This one is little, bigger. Seems to be better. Newer model it looks like too. We are a microwave people at where I live. Do not like to spend a lot of time in kitchen cooking. So, we like it quick and go to eat in rest of the apartment. So, it does what we expect. Just wish microwaves last longer because it seems they do not last more than 2 years. Always, just over a year only. We will see on this one.
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love new microwave, it’s sizable, works excellent, space saver, operates very well. Would recommend for purchase.
I would recommend this to a friend - Pros mentioned:Price
Rated 5 out of 5 stars
Great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave very happy with it and was a very affordable
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback! We appreciate you taking the time to share your thoughts with us. Your input is valuable as it helps us improve and provide a better experience for everyone. If you have any additional comments or suggestions, please feel free to reach out. We look forward to serving you again soon! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Insignia 1.1cu counter top microwave/black
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best microwave ever, I love it it’s make my life easy
I would recommend this to a friend Rated 5 out of 5 stars
Functional Microwave!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect Microwave for my office use, simple yet functional!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your review, KaziM! We're glad to hear that the Insignia™ Countertop Microwave is the perfect fit for your office. A simple yet functional appliance can make all the difference in convenience! We truly appreciate your support and hope you continue to enjoy your microwave. Ivy | Insignia Support
Rated 5 out of 5 stars
Good little microwave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What can I say, old microwave broke, ordered new one from Best Buy, got delivered the next day, everything works great it's even 1000 Watts that's better than what I had.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with the Insignia™ 1.1 Cu. Ft. Countertop Microwave! We're delighted to hear that your new microwave was delivered promptly and is working great. It's fantastic to know that the 1000-watt power is an upgrade from your previous one.
If you have any further feedback or need assistance, please don't hesitate to reach out. Patricia | Insignia Support
Rated 5 out of 5 stars
Excellent choice!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent choice for a portable microwave for the kitchen.
I would recommend this to a friendRated 5 out of 5 stars
OmarA
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I were initially skeptical in buying this as we are not familiar with the brand surprisingly, the microwave serves it's purpose. We love it!!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .That's fantastic! We're thrilled to hear you and your wife are enjoying your microwave, especially after initial skepticism. We're glad it's meeting your needs and that you love it! Thank you for giving Insignia a chance. - Carl | Insignia Products
Rated 5 out of 5 stars
Insignia Microwave Oven
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an awesome microwave oven to use. And the looks is very nice
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience with us. We're delighted to hear that you find the microwave oven both functional and aesthetically pleasing. Your feedback is greatly appreciated, and we're glad to know our product meets your expectations.
Keith | Insignia Support
Rated 4 out of 5 stars
Decent microwave.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent microwave, just a bit overpriced though. This is how the bottom looks, it DOESNT have that circle thing , so dont be confused when you see it. It works fine though .
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your feedback about the Insignia™ 1.1 Cu. Ft. Countertop Microwave. We're glad to hear that you're finding it to work well for your needs!
We appreciate your comment regarding the pricing and the design feature you mentioned. We strive to provide quality products that offer a balance of performance and value, and your input is invaluable in helping us achieve that.
If you have any further questions or need assistance, please feel free to reach out. We’re here to help!
Rated 5 out of 5 stars
New Insignia Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our new Insignia microwave was a repeat purchase. New one has upgrades I like. Numbers are bigger, when cooking is done it only dings once not 3 times, the opening handle is a better way.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Wow! We can't thank you enough for your glowing 5-star review of the Insignia™ 1.1 Cu. Ft. Countertop Microwave! It's fantastic to hear that you're enjoying the new upgrades, from the larger numbers to the single ding when cooking is done, and the improved handle design. Your repeat purchase and positive feedback truly make our day. We're thrilled that the enhancements are making a noticeable difference in your cooking experience. Your satisfaction is our top priority and knowing that we hit the mark with you motivates us to keep striving for excellence. If you ever have more feedback or need any assistance, please don't hesitate to reach out. Thanks again for being a loyal Insignia customer. Happy cooking!
-Paul | Insignia Support
https://www.bestbuy.com/site/best-buy-brands/support/pcmcat1693515381920.c?id=pcmcat1693515381920
Rated 5 out of 5 stars
Insignia 1.1 Cu. Ft. Countertop Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this microwave for a while now and its been working great. We use it everyday. It heats evenly and well.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience! We're delighted to hear that your microwave has been a reliable part of your daily routine and that it heats evenly and effectively. If you have any more feedback or need assistance, please don't hesitate to reach out. We appreciate your continued support! - Carl | Insignia Products
Rated 5 out of 5 stars
Microwave purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service by employee, helpful especially since I had an issue getying my online order on the app
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you, AnnetteC, for your feedback on the Insignia™ 1.1 Cu. Ft. Countertop Microwave! We're glad to hear that you received excellent service and found our employee helpful, especially with your online order issue. Your satisfaction is important to us, and we appreciate you sharing your experience. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-1-1-cu-ft-countertop-microwave-black/6568211.p?skuId=6568211
Rated 5 out of 5 stars
Microwave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it the microwave just what I need keep on doing what you’re doing best pleasing the people that’s what it’s all about making sure the customers is happy
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi BettyA! Thank you for your feedback! We're thrilled to hear that the Insignia™ - 1.1 Cu. Ft. Countertop Microwave is just what you needed. Your kind words about our commitment to customer satisfaction mean a lot to us. If you have any more comments or need assistance, feel free to reach out. Enjoy your microwave! |Angelica| Insignia Products| https://www.bestbuy.com/site/insignia-1-1-cu-ft-countertop-microwave-black/6568211.p?skuId=6568211
Rated 4 out of 5 stars
Great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value for money. Great purchase and offer by best buy.
I would recommend this to a friend- Pros mentioned:Power, SizeCons mentioned:Door handle
Rated 5 out of 5 stars
Gets the job done
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a pretty big microwave and decently powered. It has digital inputs and a rotating removable glass turntable. It does a nice job at avoiding hotspots when cooking. The digital display is easy to read, easy to use. It even recalculates for those times you want to enter 90 seconds, when you start, it changes it to 1:30. The only downside I have to this microwave is the door handle. The requirements to push up on the very cheap feeling handle, then open, just feels counter intuitive. Like it even makes opening the door a little more complicated than it needs to be. I like that it has a little bit of a locking mechanism to it, not something kids are just going to pop open and throw stuff into, however, it makes it feel cheap and clumsy. As for the presets, it is like many digital microwaves. You get numbers and you need to know what those numbers mean. For example, pressing the pizza button shows 4.0, 8.0, 14.0 which is for ounces but for beverages it is 1, 2, 3 cups. The label is on the inside for easy reference and for the most part meets the typical requirements to heat those items. As with all things cooking, be sure to check the final temperature of your food before consuming. So, for a decent sized budget microwave, it gets the job done without over complication.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi DavidJr, thank you for your detailed feedback on the microwave. We're glad to hear that it's been serving you well in terms of cooking performance and user-friendly features like the digital display and easy-to-read presets. We appreciate your feedback on the handle design and will definitely take that into consideration for future improvements. We understand how important ease of use is when it comes to appliances like microwaves. We're pleased to hear that overall, the microwave has been meeting your needs and providing good value for its price point. If you have any further feedback or suggestions, please feel free to reach out to us. Thank you for choosing our product!
- Pros mentioned:Power
Rated 4 out of 5 stars
A good microwave at a reasonable price
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unpacking this microwave, it definitely has a bit of heft to it. It’s not compact or very large. More of a mid-size. The body is a little large for its capacity though. There is an interior light that comes on when door opens. My past microwaves only had a light that turned on while cooking. This is a nice feature to have in my sometimes-dark kitchen. It has a decent size, glass turntable. One item of note, the arms/wheels that rotate the turntable are removable but are keyed into the stem in the base. The stem is hidden in a hole making it quite difficult to align. This is an annoyance if you clean your microwave often. The LED display is very bright. Noticeably brighter than my old microwave. The buttons with words on them can be difficult to read. Especially when I don’t have the main light on in the kitchen. The text is a little small and greyish. The contrast between the lettering and the background isn’t great. Making the letters whiter would help. The buttons with numbers are fine. The numbers are larger and much easier to read. There is a handle on the door with an integrated button/trigger to open the door. All the other microwaves I’ve had have had a rectangular button just under the keypad to open the door and no handle. At first, I wasn’t sure I would like this trigger design but it’s actually a smoother motion and works great. There is a fairly loud buzzing sound while it cooks. Other microwaves I’ve owned have a fan noise so this is different and a little annoying initially. I’m sure I will get used to it. The buzzing will turn on and off while cooking. Frequency depends on the cooking level. There is a quick cook feature. Push a number from 1 thru 6 on the keypad and it will start cooking immediately using that number in minutes. i.e. – Push 4 and it will cook on high for 4 min. This is another very useful feature for heating ‘cook-in-bag’ veggies. The start button also doubles as a button that will add 30 seconds to the timer each time you press it. The first night I used this microwave, I heated a family size Stoffer’s meatloaf, some peas and some popcorn. The meatloaf and peas heated evenly. I expected the peas to be a little softer for the amount of time they were cooked but I need to get used to 1000w. I used the popcorn button to cook the popcorn. It worked great. There were very few un-popped kernels and none were burnt. When food is finished heating, there is one quick beep to let you know. It would be nice if it had 2 or 3 beeps as I am often in other rooms while cooking and can miss hearing a single beep. All in all, for the price, this is a good microwave. It cooks food well, has a few nice features and a few small annoyances that I can live with.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for taking the time to share your detailed review of the Insignia™ 1.1 Cu. Ft. Countertop Microwave. Your insights provide valuable information for potential buyers who are considering this model.
It's great to hear that you appreciate the added feature of the interior light that activates when the door opens, as well as the convenient quick cook option. Your observations about the turntable design and the brightness of the LED display are particularly helpful and will certainly guide others in their decision-making process.
We also appreciate your feedback regarding the sound level during operation and the notification beep once cooking is complete. Your suggestions for improvement will be taken into consideration for future product designs.
Overall, we're pleased that you find value in this microwave and are satisfied with its performance in your kitchen. If you have any further thoughts or experiences to share, we would love to hear from you.
Thank you once again for your thoughtful review. -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Size
Rated 5 out of 5 stars
Bargain pricing for surprisingly capable microwave
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t let the slightly smaller footprint of this countertop microwave fool you because this isn’t one of those gas-station mini-clunkers that takes 9 minutes to heat a burrito. In fact, I was incredibly impressed by how powerful and surprisingly feature-laden this unit turned out to be, and the price you’re going to be paying for a Best Buy house-brand kitchen appliance is downright starving-student friendly. First off, the microwave clocks in at a full 1000 watts of cooking power—that matches the 3-times-pricier over-the-range microwave we have in our kitchen. And while 1.1 cubic feet might not sound…or look…like a lot of space, its interior is still big enough (about 12.5” x 12.5” x 8.5”) for all but the tallest and heaviest 4-course dinner plates and serving platters. Fortunately, Insignia did not scrimp on the glass turntable by mounting little more than a rotating coaster in the center as I’ve seen on some other small form-factor microwaves. Here, the diameter of the glass turntable runs almost completely to the interior edges of the microwave’s cooking area, so you have a lot of room to maneuver more than one item for simultaneous heating/cooking. But what was more surprising was just how many user-friendly features showed up on the microwave’s control panel. You’ve got the essentially mandatory +30 second quick-start button (who likes to press more than one button for their food/beverage, right?) and a 0-9 number pad with one-button express settings to cook at 100% power for 1-6 minutes (again, dramatically cutting down on that pesky button-pressing). Beyond that are some additional smart features that offer more advanced cooking options for those of you who dare explore anything beyond a quick one-button cooking time with +30 second additions. For example, there are auto-menu buttons for cooking times and temperatures for six relatively popular microwaveables: popcorn, potatoes, pizza, frozen veggies, beverages, and dinner plates. However, each of those menu buttons also gives you three additional volume/weight adjustments with one, two, or three presses of the auto-menu button (i.e., 1, 2, or 3 cups of liquid; 4, 8, or 16 ounces of vegetables, etc.). Sure, maybe the settings don’t EXACTLY line up with how much coffee is in your mug or how many slices of pizza need reheating, but the added flexibility is definitely appreciated if you tend to cook/heat dramatically different sized portions. And if you forget what button press matches what measurement/volume, there is a handy portion guide behind the door for quick reference so you can comfortably throw your instruction manual away and not worry about forgetting what the various auto-menu settings meant. Additional buttons let you adjust your own cooking power levels from 100% all the way down to 0% in 10% increments—though why anyone would want to run their microwave at 0% rather than just use the timer without cooking anything at all is beyond me. Speaking of the timer, there is a dedicated button for setting a timer that can be run separately from any cooking program, as well as a separate “Time Cook” button that lets you set your own cooking duration based on the power level you select. The clock also mercifully gets its own button for settings as well–it’s all pretty intuitive. There are also two different defrost options for thawing frozen food. You can defrost by time using the aptly named “Time Defrost” button—and while the default power level for time defrosting is 30%, you can even raise or lower that power level if you wish. Or you can use the “Weight Defrost” button that gives you an automated defrosting program for anything from 4-100 ounces without needing to specify a cooking time. There are even settings to let you turn off the admittedly bright LCD clock display or silence the end-of-program beep. And to cap things off, there are three user-assignable memory slots to store a custom cooking/heating program in case you routinely microwave something requiring a combination of power levels and cooking time that isn’t part of the pre-programmed settings. With all that capability under the hood, how does this unassuming little microwave actually perform? Frankly, it did a consistently GREAT job not scorching my popcorn and producing especially tasty lunchtime leftovers, including two days straight of deliciously and evenly reheated meatball and sausage baked ziti that was easily 3-4 inches deep...all without needing to be sectioned or cut into smaller pieces for even portion temperatures! The only gotcha I would caution you about is the somewhat unconventional door open/release mechanism. Instead of a more traditional push-button release, or simply a handle to grasp for opening and closing the door at will, there is a small trigger inside the top of the door handle that has to be pulled upwards in order to release the latch and open the door. The microwave ships with an informational sticker on the door cluing the user in to this departure from the norm, but leaving it on the glass made it look enough like one of those gas station clunkers I mentioned earlier that I couldn't stomach leaving it attached to the glass. I suppose such a design is useful to keep younger kids (or accident-prone adults) from quickly reaching in and absentmindedly grabbing a hot dish--but at least for the first week or two, I was instinctively just grabbing at the door handle and ended up pulling the entire microwave towards me, at one point nearly yanking it off the top of my mini-fridge. I’ll get used to it eventually I’m sure, but it’s a different enough mechanism that I doubt I will be the only one having to remind myself not to blindly tug at the door to get it open. That one design quirk aside, Insignia packed a heck of a lot of capability into a modestly sized counter-top microwave that will only make a small dent in your pocketbook relative to other manufacturers’ offerings with similar capabilities. Time will tell if the Insignia lasts at least as long as, if not longer than, other name-brand microwaves around this price-point, but it’s certainly off to a strong start–definitely recommended.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing such a comprehensive review of the Insignia™ 1.1 Cu. Ft. Countertop Microwave. Your insights into its performance, features, and overall value are greatly appreciated.We also appreciate your candid observation regarding the unconventional door mechanism. Such feedback is invaluable for prospective buyers and can help them adjust to the unique features of this unit.
Your recommendation based on performance, particularly with reheating meals without compromising quality, reinforces the value this microwave offers. As always, we encourage feedback from users about longevity and durability as time goes on.
Thank you once again for your thorough analysis. Your efforts in sharing this information will undoubtedly assist others in making informed decisions. - Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Ease of use, Power, Size
Rated 5 out of 5 stars
Reliable and Cost Effective Microwave
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good microwave for the price that just works. The size is just perfect for a family home, and it comes with a good quality glass tray. The build quality is pretty good, and I never have problems with Insignia appliances in the past so I should expect the microwave to last for years to come. Installation is easy and intuitive enough. The microwave is not heavy, so it is easy to move around and position it on the kitchen countertop. Setting up the clock is also intuitive enough. The microwave offers several presets and manual controls. In manual control, we can set cooking time and the power in 10% increments from 0-100%. The most useable preset is of course the automatic 30 seconds setting, and if you press the button repeatedly it can cook up to 99 minutes and 99 seconds as per the manual. There are other auto presets for popcorn, pizza, potato, frozen vegetable, beverage and dinner plate and using them are intuitive enough. However, for the best results, I find that it is always better to apply the setting in accordance with the recommended guideline as per the manual. For advanced operation of the microwave, you can use memorized procedures and multi-stage cooking. Say for example you want to cook a frozen pizza, the later allows you to defrost then cook your pizza, at a given time and power. It’s pretty useful and it’s good to have such features at this price level. Lastly, the microwave operates at 1600 watts and that is to be expected for a microwave this size. You may want to think about where to plug it if you use heat induction stove at the same time. The last think you need when cooking is tripping the circuit breaker because of overload.
I would recommend this to a friend Rated 2 out of 5 stars
Computer programming?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not user friendly nuking food i don't need to know computer programming for us men 1.1 is slang for medium pizza box
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your feedback with us! We appreciate your insights and understand how important it is for appliances to be user-friendly and meet your needs effectively. We’re always looking to improve our products based on customer experiences, and we value your perspective. Your thoughts will help guide future enhancements to ensure a more enjoyable experience for everyone. Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-1-1-cu-ft-countertop-microwave-black/6568211.p?skuId=6568211