Customer Ratings & Reviews

I’m thrilled with my Insignia™ 18.6 Cu. Ft. Bottom Freezer Refrigerator! The stainless steel finish looks sleek and modern, and the spacious interior easily fits all my groceries. I love the bottom freezer design—it keeps everyday items at eye level, and the pull-out drawers make organizing a breeze. Plus, with its ENERGY STAR certification, it’s energy-efficient and quiet. If you’re looking for a stylish and functional fridge at a great value, this one is a fantastic choice!

The design of this Insignia refrigerator is perfect. The inside is roomy and deep…something my old refrigerator was not. Tons of door storage for all condiments, juices and butter. The design of the meat/fruit drawers make storage easier because there isn’t a slant where it cuts off storage space. Everything stays nice and fresh. The freezer is 2 drawers. Very large drawers that fit meats, frozen meals and vegetables comfortably.

We love the frig on top, freezer on the bottom design. So much easier on the back. Our space mandates a smaller refrigerator and this handleless frig is beautiful and sleek. The item was in stock and we got a pretty fast delivery, unfortunately that refrigerator was damaged (see photo) and we received a replacement 3 days later. The replacement has worked well for the first several weeks. The refrigerator at first was very quiet, however in the last week it has started making strange crazy loud slurping/gurgling sounds when either the top or freezer is first closed. I've checked the Troubleshooting section, but this type of noice is not mentioned. We will be calling support to come out and inspect it. For that reason alone, I would not recommend this refrigerator at this time. I will update this review after a technician has come out to evaluate.

The perfect fridge if you're looking for something: economic, aesthetically pleasing, spacious, and functional. First, the exterior design is sleek, you've got doors that could be adjusted to open in both directions and pocket handles that give it that more lux feel. Economic and spacious: The bottom freezer offers two racks, one fit for ice storage, ice cream etc. as well as a deeper one for your common freezer items. There are three top shelves available, with a good amount of depth that can fit an average of 6+ regularly sized tupperware from each side. The side shelves are also large, and spacious enough that you're able to delegate other items to fit in those shelves instead of clogging up ample space in the main shelves! In just a span of 4 weeks, the additional fridge in our 1300sq ft home has only added about $20 on the bill, and yes, it's on 24/7. Functional: The main shelvings are adjustable, and the "vegetable drawers" can easily be converted into deli storage as it's deep enough to hold plenty. The bottom freezer handle and the pocket handle are perfectly adjacent to each other, making both sides of the fridge easier to access, especially when you're on the go and cooking. We've had this for nearly a month now, and everything, including delivery, was seamless and professional. Perhaps we'd eventually get another for the garage!

Bought this for my parents to replace a 20+ year old fridge. Their kitchen is designed for a smaller sized fridge, and this fit the bill. So far, the fridge seems to be working great. Unfortunately, after unboxing, they discovered that two of the grooves that the shelves sit on were damaged. The damaged grooves can still support the shelf (and there are others upon which the shelf can be placed), but the damage is an eyesore, at least to me. I offered to contact Best Buy to return/exchange the fridge, but my folks didn't want to go through the hassle of repacking the fridge and taking it back to Best Buy as instructed by the warranty.

We love this. We bought 2 of them, to put side by side in our kitchen, reversed the door. They're the perfect size, quiet, great space. Love the door alarm

First time owning a bottom freezer with refrigerator on top - just love it that when you open the refrigerator door everything is at eye level… makes it easier to get things in and out without keeping the door open for a length of time! Also love the bottom freeze … this has a roll out shelf to put your ice trays in and small times that won’t get lost~this unit is so much more efficient on electricity… please do yourself a favor and give it a try!!!

Got this refrigerator a week ago. My husband and I couldn't be happier with it. We are amazed that we got this type if refrigerator for the price we did. It's very spacious. The delivery men were awesome. They let us know there were a few dents in the side of the refrigerator. They called customer service for us and got us $100 off off. Customer service was also awesome. We are pleased with our product and customer service experience. So much so that we will only be getting our appliances through Best Buy from now on.

This refrigerator is an absolutely excellent product, along with being very quiet. I also love the fact that the freezer is on the bottom, making it much easier to having access to the refrigerator, which is much more frequently used. Also, with the refrigerator being on top, I no longer hit my head raising it, due to a much better design on the product.

This has been the best purchase I’ve ever made! So far I’ve been so impressed with how spacious it’s inside and how comfortable it looks to have it inside my kitchen! I don’t regret throwing away my Samsung fridge which it was twice the price from this fridge.

Excellent Refrigerator!!! My wife and I were in the market for a new refrigerator because our Maytag refrigerator was on its way out (freezer to warm and refrigerator too cold). I looked at a lot of 18 cubic ft. refrigerators that were of the top freezer configuration and they either looked cheap or had bad storage solutions. I started looking at refrigerator over freezer units and narrowed it down to this Insignia and a Samsung which was $300 more. The Samsung had a lot of great features, but way more than what I required. The two biggest items I required were separate temperature control for freezer versus refrigerator and a decent storage system and this unit checked both boxes. So we’ve had this unit for three weeks now it is super cold in the freezer and the proper temperature in the refrigerator. It’s very quiet except for when you first get it and turn it on. Other people have commented that it makes gurgling sounds in the walls of the refrigerator, but that is only during your very first start up and goes away once it gets cold and have never heard it again. In summary my wife and I love the ways this refrigerator works as well as it looks, great product, Best Buy and Insignia!

Fridge was very roomy for 18.6 cu ft. Iwaited 3 weeks so i could see how well it worked. No problems! Works great and i got a fantastic deal on it! Bottom freezer is awesome!

Overall, I am satisfied with my purchase. The refrigerator is not excessively noisy, which is a significant advantage. Notably, it comes equipped with an icemaker. However, I do not have a waterline for the icemaker, so I initially requested a countertop icemaker. Initially, I was informed that I could obtain an icemaker without a waterline, but during my first visit, they installed the waterline icemaker. When I contacted customer support, I was met with great support and they promptly replaced my refrigerator and gave me a countertop icemaker to replace the waterline icebox. Upon reviewing some comments and I checking my refrigerator for any damage, I appreciate the company’s willingness to allow me to unbox my own refrigerator. The process is straightforward: simply remove the box, and I will take care of the remaining components. Also, I like that it is a bottom freezer refrigerator because most of the time I’m only looking into the cold part to grab a cool drink or something quick so it fit in my lifestyle perfectly.

Absolutely love it's prefect looks amazing very sleek nd is very thing it says it is. Love the space in it nd the alarm on it when door is not closed all the way or open to long very nice feature. It's the best purchase every. Looks amazing. It's absolutely gorgeous.

I love this refrigerator it has a very spacious inside. I love the freezer has two spaces inside and the alarm that lets you know if the doors arent shut all the way. It does have a slight moan sounds type noise at times, i think when its really cooling.. but its not really that noticeable anymore. But its been awesome, love the bottom freezer style also.

I purchased this refrigerator a week before Thanksgiving 2023. It reminded me of a refrigerator I grew up with age 9 or 10 y.o. (frig on top, freezer on bottom). I am 55 y.o. now and the price was unbeatable at less than $600. I love my new refrigerator. Its exactly what I wanted.

I wanted something affordable yet with a classy look and here it is. Great price when I happen to move. Quiet and crisp food at my tip.

This refrigerator makes us so happy. We have had a side by side since we moved into our house over 20 years ago and we had been looking at a possible replacement of the French door refrigerator with bottom freezer but never could decide because the ice feature always took up to much space and we don't have an existing water line for it. Then our old refrigerator decided it was time to retire and no longer wanted to work and my sister had received an alert from Best Buy with this refrigerator. Only thing was that we could not find a Best Buy that had a floor model. So we checked out the Top Freezer version and was pleased with the exterior color/finish and after reading the positive reviews decided to give it a go. Christmas gift from my sister and mom and we could not be happier!

I bought an Insignia 18.7 cu ft bottom freezer refrigerator. I have had it a month. I love it. It seems like it is much larger/roomier than that. It's perfect for me. It has been a great addition to my new apartment. Only thing I wish it that it had French doors (thus 4 stars on design). However, the storage in the door is amazing. I can't speak for quality yet. All bins are clear plastic. Hopefully handled appropriately they will last a long time. They seem like a decent thickness. So glad I made this purchase.

Love this fridge it’s the perfect size for the house we just bought! Keeps cool very spacious and love the look of it all!