Customer Ratings & Reviews
- Model:
- NS-RTM18SS2
- |
- SKU:
- 6472692
Customer reviews
Rating 4.5 out of 5 stars with 2264 reviews
(2,264 customer reviews)Rating by feature
- Storage Capacity4.6
Rating 4.6 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Design4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the refrigerator's spaciousness, affordability, and size positively. They appreciate the freezer light, cooling capacity, and stainless steel design. However, some customers have concerns about noise, door issues, and broken shelves.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Price, Size, SpaceCons mentioned:Noise level
Rated 5 out of 5 stars
Just buy it already
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this fridge. It bigger than my old one but still the perfect size for my apartment. Easy to clean and I love that the shelves are transparent/clear. The light in the freezer is a game changer. There is so much space. You can also adjust the door shelves so different sized condiments can fit. It does make this weird noise like a dying cat sound but it’s rare. I have a very nice size apartment so I don’t hear it unless I’m in the kitchen when it happens. Super affordable. Everyone is always shocked when I mention how much I paid.
This review is from Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - White
I would recommend this to a friend - Pros mentioned:Design
Rated 5 out of 5 stars
Honest Review for Insignia - 18 Cu. Ft. Top-Freez
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re looking for a reliable, no-frills refrigerator that does exactly what it’s supposed to, this Insignia model is excellent. After using it, I can confidently say it’s perfect for someone who wants practicality and functionality without overspending on unnecessary features. What I Love: 1. Ample Space: The 18 cu. ft. capacity is ideal for a family or even someone who likes to stock up on groceries. It’s roomy and well-organized, making it easy to store and find items. 2. ENERGY STAR Certified: This fridge is efficient and keeps energy consumption low, which is noticeable in the monthly bills. 3. Sleek Stainless Steel Design: It looks modern and blends seamlessly into any kitchen. 4. Affordability: At this price, it’s a steal for the quality you’re getting. Many other models in this range don’t offer as much reliability or storage. What to Consider: • It’s not packed with high-tech features like smart controls or water/ice dispensers. However, if you’re just looking for a fridge to keep your food fresh and your frozen items solid, it gets the job done exceptionally well. • The occasional noise from the compressor is minor and barely noticeable unless you’re listening for it. I’m really happy with this purchase. It’s a practical choice for anyone who wants a high-quality refrigerator at a fair price. Highly recommend! 5/5 stars.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your comprehensive review! We're delighted to hear that our Insignia refrigerator meets your needs and expectations. It's great to know that you appreciate the ample space, energy efficiency, sleek design, and affordability. Your insights on the practical aspects and minor considerations are valuable and will surely help others in their decision-making process. We appreciate your recommendation and support. Keith | Insignia Support
- Pros mentioned:Cooling, Price, Size
Rated 4 out of 5 stars
Purchased insignia fridge for my parents
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchasing the Insignia refrigerator was hassle free. It was definitely a one stop shop. (I didnt have to shop around.) It’s a standard size (nothing fancy standing at approximately 5.5 “). The price was ok for the size. $700 plus tax. Its cools quite well and fast might I add. Its pretty spacious for a smaller fridge. If you want an icemaker you will have to order a different refrigerator or model. It come with the ice trays but NO icemaker. I hoping you can add this feature (most likely for an additional cost). Removing only star for not having an ice maker. Over all my parents love it.
I would recommend this to a friend - Pros mentioned:Design, Space
Rated 5 out of 5 stars
A Perfect Addition to My Kitchen
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased this stainless steel refrigerator, and it has exceeded my expectations in every way. The sleek, modern design fits perfectly with my kitchen décor, and the stainless steel finish is both elegant and easy to clean. The interior is spacious, with adjustable shelves that allow me to customize the storage to fit my needs. One of the standout features is the efficient cooling system; it keeps my food fresh for longer, and the temperature is consistent throughout. The freezer is also roomy and does an excellent job of keeping items frozen without frost build-up. The refrigerator operates quietly, which is a huge plus, and the energy efficiency is noticeable on my electricity bill. I also appreciate the built-in water and ice dispenser, which adds convenience without taking up too much space inside. Overall, this refrigerator has been a fantastic addition to my kitchen, combining style, functionality, and energy efficiency. I highly recommend it to anyone in the market for a reliable and attractive appliance.” This review highlights key features, performance, and personal satisfaction with the product.
I would recommend this to a friend - Pros mentioned:Space
Rated 5 out of 5 stars
Great Refrigerator at a great price!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this refrigerator for my elderly parents as their old refrigerator wasn't keeping their food cold anymore. So far, the new refrigerator has been great! It keeps their food cold and fresh and my mom loves the larger storage area for their frozen food. The freezer space is much improve over their old refrigerator. We did not install an automatic ice maker because we prefer simple refrigerators with none of the fancy stuff. Those tend to be more reliable as there are less failure points and I hope the Insignia will be reliable over the long haul. We also like the slick modern looks and ample interior space for groceries. And the LED interior lights is nice and bright so you can easily see what's inside. The Best Buy delivery and haul away service was also great. My parents live in an old house with narrow door ways and they were able to haul away the old refrigerator and install the new refrigerator by removing and reinstalling the doors. Our old refrigerator was connected to a refrigerator water line and I thought I had it shut-off (using an old saddle value in the basement). However, the water was still running and I went to the basement to turn the saddle value some more and the old value broke! Luckily, the delivery guys were able to find and shut off the water from the main water line and temporarily cap off the refrigerator water line using the internal valve from the old refrigerator. They were then able to install the new refrigerator (we did not want to hook up the water line to the new refrigerator). We are super happy with their help and end result. They also let us know that the new refrigerator had some damage in the bottom corner and side. They contacted Best Buy about it and Best Buy later called us to help us with the matter. We were offered to have another refrigerator delivered to replace it or get a discount for the damage. After using it for a few days to make sure everything was working, we decided to take the discount since the damage was mostly cosmetic and did not impact its performance. Overall, we are very pleased with the refrigerator. It looks great, keeps my parent's food cold and fresh, has good ample interior space and comes at a great price! Hopefully, it will also prove to be reliable in the long run. I decided not to ding my review for the damage because this wasn't the fault of the refrigerator.
This review is from Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - White
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing such a detailed review! We’re delighted to hear that the new refrigerator is keeping your parents’ food cold and fresh, and that your mom loves the larger storage area for frozen food. It’s great to know that the freezer space is a significant improvement over their old refrigerator.
We’re also pleased that you appreciate the simple design without an automatic ice maker, the modern look, ample interior space, and bright LED lights. It’s wonderful to hear that the Best Buy delivery and haul away service was able to navigate the narrow doorways and assist with the water line issue.
We apologize for the damage to the refrigerator and are glad that Best Buy was able to offer a satisfactory resolution. Your understanding and patience are greatly appreciated.
Overall, we’re thrilled that you and your parents are pleased with the refrigerator and hope it continues to serve you well for many years to come. Thank you for choosing our product! Keith | Insignia Support
Rated 5 out of 5 stars
Insignia 18 Cu ft. top freezer refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Insignia 18 Cu. Ft. Top-Freezer Refrigerator is a standout choice for those seeking a reliable, spacious, and budget-friendly appliance. With its thoughtful design and practical features, it caters to a variety of household needs. Spacious Interior: Offers ample room with three glass shelves (two adjustable), two humidity-controlled crisper drawers, and multiple door bins, including gallon-sized storage. Top Freezer Compartment: Includes a removable shelf and door trays, providing organized storage for frozen items. Energy Efficiency: ENERGY STAR certified, consuming approximately 297 kWh/year, making it cost-effective and environmentally friendly. User-Friendly Controls: Features easy-to-use temperature settings for both the refrigerator and freezer compartments, ensuring optimal food preservation. Frost-Free Design: Eliminates the need for manual defrosting, saving time and effort. Modern Aesthetics: Available in finishes like stainless steel, black, and white, with recessed handles for a sleek appearance. Affordability: Offers excellent value for its features and capacity. Flexible Storage: Adjustable shelves and door bins accommodate various item sizes. Quiet Operation: Designed for minimal noise, suitable for open-plan living spaces. Optional Ice Maker: Can be equipped with an automatic ice maker (sold separately) for added convenience.
This review is from Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - White
I would recommend this to a friend- Pros mentioned:SpaceCons mentioned:Noise level
Rated 4 out of 5 stars
Overall a great fridge for a small household
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is perfect for a small household. It's very spacious and practical, with several shelves and dividers that you can re-orient to suit your needs. It's also well built and sturdy and gives the impression that it will last several years. The one criticism I have (not a deal breaker by any means) is that it can get a bit noisy at random times, producing a sound that is a bit like a cat yowling, or vibrating pipes. You won't be able to notice it from another room but it can be a bit distracting while you're in the kitchen / dining room. Hopefully will go away once the compressor gets more broken in. Overall I would definitely recommend this product, especially if you can get it on a sale.
This review is from Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - White
I would recommend this to a friend - Pros mentioned:Design, Size
Rated 4 out of 5 stars
An insignia that looks like an LG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator has a nice modern design and enhances the look of the small kitchen. What I like about this refrigerator is that it’s an 18cu ft but it’s wide like a 20cu ft. Less depth. It’s a good fit and matches the lg appliances styling. But to be honest, to ask for a review after having this a short time I can only give you my initial assessment.
I would recommend this to a friend - Pros mentioned:Space
Rated 4 out of 5 stars
Fridge
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice size fridge, we're a family of five it stores alot if food with adjustable shelfing. Has two large vegfie or fruit drawers in the bottome ,with a dexent size cheese drawer. The door has plenty of space for many options of storage. I use my door to hold juice, pop's, condiments, butter door,etc my only complaint is when closing the fridge door too hard it pops the freezer door slightly ajar. You'll need to check its closed. It doesn't beep to warn with the door slightly ajar only if open wide for a length of time. Freezer has ample space for normal weekly groceries. It has a nice modern look to it.
I would recommend this to a friend Rated 5 out of 5 stars
Works as well if not better than more expensive mo
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator has exceed my expectations. It is roomy and allows for items to be arranged in a variety of ways to best meet your needs. The temperature controls are very easy to use and the freezer gets ridiculously cold. This fridge gives fridges priced more that 2x the cost a run for their money! Before purchasing this fridge, I read the different reviews. Several reviews mentioned how loud the fridge is. I have no problems with any noise and my fridge is located in a house over 100 years old with uneven floors. The crew that delivered the fridge took the time to make sure the fridge was level before they they left. The delivery team was great. Delivery by Best Buy was easy and quick. There was no problem with them taking my old refrigerator.
I would recommend this to a friend- Pros mentioned:Design, Space
Rated 5 out of 5 stars
Excellent Fridge
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have 6 months with this refrigerator, it has gone super well, it is very spacious and has a good design, it makes the ice super fast, excellent space to store food. I recommend it
I would recommend this to a friend - Pros mentioned:Cooling, Size
Rated 4 out of 5 stars
My Refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator has worked for me since the first day I went to get it and it cools very well, a good size I recommend it to family and a good price too.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for your feedback on the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator! We're thrilled to hear that it's been working well for you from day one and that you're satisfied with its cooling performance, size, and price. Your recommendation to family means a lot to us. If you have any further comments or need assistance, feel free to reach out. Enjoy your refrigerator! |Angelica| Insignia Products| https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692
- Pros mentioned:Space
Rated 5 out of 5 stars
Spectacular fridge!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first time buying a refrigerator. I wanted something with enough space to keep all my food chilled and good and it fits everything I have ever needed to stow away perfectly. I have had absolutely no issues with the fridge. It's easy to keep things organized, easy to keep things clean, and always stays cold. There are also options to adjust the temperature, but I have not had to use them thus far. That being said it is very nice to know they are there! I paid $600 for this fridge but honestly I would say it is worth more then that. For $600 it is a steal, and I'd be willing to pay as much as $800 for a product that functions so flawlessly and works exactly as intended. It isn't overly complicated, it hasn't broken, it just works. 10/10!
I would recommend this to a friend Rated 5 out of 5 stars
Good frig/ but give yourself more time for deliver
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great frig, nice and quiet, paid $572 with tax and delivery. There was a little trouble with delivery, there delivery truck went down so i got the frig 8 days after i moved in my new home instead of a day before so couldn't buy cold groceries for a week, but nice frig. I'm not sure how they are but would have like the sides of the frig to be stainless but this is the first frig I've ever bought so i guess thats how they come.
I would recommend this to a friend- Pros mentioned:SizeCons mentioned:Noise level
Rated 4 out of 5 stars
Great quality Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Fridge is very spacious for our family of 4. It’s able to fit all of our essentials plus more. It does make a weird noise from time to time, not sure what that’s about yet but all in all we are happy with the purchase.
I would recommend this to a friend - Pros mentioned:Design, Size
Rated 5 out of 5 stars
Third Time's a Charm!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It fits perfectly in my small kitchen. I love the clean sleek look. Very simple, but nice. This was the third fridge I received. The first two were sent damaged from the warehouse. Finally, an undamaged fridge! Love my new fridge!
I would recommend this to a friend Rated 5 out of 5 stars
insignia 18 Cuft Top Freezer Stainless Steel
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought this Insignia 18 Cu Top Freezer Refrigerator from our Best Buy in Bayamon, Puerto Rico have had it for a couple of days . Works really nice and the price was very good. The only issue that I have had so far is with the icemaker the first day, did not work correctly. The second day has been making ice without any issues.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your experience. We are glad to hear that your Insignia 18 Cu Top Freezer Refrigerator is working well and that you are satisfied with its performance and price. We appreciate your patience with the icemaker issue and are pleased to know that it is now functioning correctly. Your feedback is valuable to us, and we are committed to ensuring our products meet your expectations.
Keith | Insignia Support
Rated 5 out of 5 stars
Insignia Refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Insignia Refrigerator is being best thann I thought, it combines efficiency, spacious design, and modern features. And the price was the best part. Its energy-saving technology keeps electricity bills low, while the ample storage space and adjustable shelves make organizing groceries. The sleek design adds a stylish touch to any kitchen. Overall, it’s a reliable and high-quality refrigerator that’s worth every penny!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your fantastic review, TonyG! We're thrilled to hear that the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator exceeds your expectations with its efficiency, spacious design, and modern features. It's great to know that the energy-saving technology is helping to keep your electricity bills low and that you appreciate the ample storage space and adjustable shelves. We're also glad you like the sleek design. If you have any questions or need further assistance, feel free to reach out. Enjoy your new refrigerator!
- Shiela | Insignia Support
- Pros mentioned:Price, Size
Rated 5 out of 5 stars
Insignia purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent appliance so far. Fits all my household needs and at a very reasonable price.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your positive feedback, Insignia! We’re delighted to hear that the 18 Cu. Ft. Top-Freezer Refrigerator is meeting all your household needs and that you find it reasonably priced. Your satisfaction is our priority, and we appreciate your support! Patricia | Insignia Support https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-energy-star-certification-stainless-steel/6472692.p?skuId=6472692
- Pros mentioned:Design, Space
Rated 5 out of 5 stars
Awesome second fridge
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome refrigerator helpless expand our old one. Were able to store so much more food and produce and this great fridge. Sleek design with glass shelves, makes it a great refrigerator, not just a replacement.
This review is from Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with ENERGY STAR Certification - White
I would recommend this to a friend