Customer Ratings & Reviews
- Model:
- NS-RTM18WHD2
- |
- SKU:
- 6472693
Customer reviews
Rating 4.5 out of 5 stars with 1618 reviews
(1,618 customer reviews)Rating by feature
- Storage Capacity4.6
Rating 4.6 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Design4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the affordability, spaciousness, and size of the 18 Cu. Ft. Top-Freezer Refrigerator with Handles. They appreciate the convenience of the handles and the overall cooling performance. However, some customers have concerns about the noise it makes, the lack of a freezer light, and its short lifespan.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Delivery
Rated 5 out of 5 stars
Great refrigerator/ Awesome delivery men.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this refrigerator for our downstairs kitchen. Perfect for our needs, just the right size. We especially had great delivery men. They were very professional and careful. They had to bring our old refrigerator up and put the new one downstairs. We especially appreciated this because we are unable to do this anymore. FYI Home Depot would not deliver and move to basement because we did not buy a top notch refrigerator. Even if we paid for it !! So much for helping seniors. Thank you Best Buy !!!!!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback, ShirleyL! We're delighted to hear that the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator is a perfect fit for your downstairs kitchen and meets your needs. It's wonderful to know that our delivery team provided professional and careful service, making the process easier for you. Your satisfaction is very important to us! Jeth | Insignia™ Support. https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-handles-white/6472693.p?skuId=6472693
- Pros mentioned:Size, Spacious
Rated 5 out of 5 stars
Must have
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't believe it's bigger than I thought. Good quality, moderate price, cold and quiet. does not make noise. Wise choice for ordinary life. and have to move house often like me. Thank you best buy for the on-time shipping service and the thoughtful staff who took the cabinet upstairs for me. makes me feel satisfied with the place of sale and also with the quality of the refrigerator product. Tens of thousands of buyers, ten thousand sellers. But you satisfy a customer like me, I will try to spread that message to let my friends know about Best Buy.❤️
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you so much for taking the time to share your experience with the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator! We’re delighted to hear that it met your expectations in terms of size, quality, and performance. It’s great to know that you found it cold and quiet—features that can make a big difference in everyday life. - James | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Rated 4 out of 5 stars
Good value
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got the Insignia 18 cu. ft. top freezer refrigerator and overall it’s been doing the job, especially for the price. It’s simple, spacious, and looks clean in the kitchen. The layout works well for what I need and it runs quietly. The one issue I’ve noticed is that things placed near the back wall of the fridge tend to freeze. There are definitely some cold spots, so I have to be careful where I put more delicate items like greens or eggs. It’s not a dealbreaker, but it’s something to keep in mind if you plan to store a lot of fresh produce. For a basic fridge, it works. But if you want more even cooling or advanced features, you might want to go with a higher-end model.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .AleksandraF, thank you for your detailed review! We're glad to hear that the refrigerator is spacious, quiet, and fits well in your kitchen. Your feedback about the cold spots is valuable and will help others make informed decisions.
- Shiela | Insignia Support
- Pros mentioned:Price, Spacious
Rated 5 out of 5 stars
Refrigerator Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am enjoying my purchase, it is just what i needed and the price was just as great in meeting my need. This refrigerator is very spacious and i am happy that on the day that i walked in Bestbuy it was there just waiting on me
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying your Insignia 18 Cu. Ft. Top-Freezer Refrigerator with Handles. It's always great to hear that our products meet and exceed customer expectations. We're glad that you found the price to be competitive and met your needs. And we're especially happy that you were able to find the product you wanted in stock at Best Buy on the day you visited. Your satisfaction is our top priority, and we appreciate your loyalty to the Insignia brand. If you have any other questions or concerns, please don't hesitate to reach out! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-handles-white/6472693.p?skuId=6472693
- Pros mentioned:Size
Rated 5 out of 5 stars
Great product Great Price. Only at Best Buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is wonderful, it’s just the right size and cools beautifully, I couldn’t have bought a better product, I recommend this refrigerator for anyone looking for a deal.
I would recommend this to a friend - Pros mentioned:Price
Rated 4 out of 5 stars
Recent purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the price range. Draw back no drawer to put like cheese in and no light in the freezer area.
I would recommend this to a friend - Pros mentioned:Price, Size
Rated 5 out of 5 stars
Good Basic Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy for the price! Good service while browsing and then buying. Salespeople were very courteous. Perfect appliance for small family or “second” refrigerator.
I would recommend this to a friend Rated 4 out of 5 stars
Great Fridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once again an excellent experience with Best Buy! From the greeter at the store, and the salesperson to the delivery guys. All were fantastic! So far so good with this refrigerator. Good value for the price. Its a tad smaller than our old one, but with this design it actually seems to be more roomy. Works great so far. Very quiet and cooled very quickly. Only downside is no drawer for cheese etc., the light doesnt seem very bright and no light in the freezer, otherwise very happy.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi RhondaG,
Thank you for your detailed feedback on the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator! We're delighted to hear that you're enjoying the design and performance of your new fridge. We appreciate your comments about the light and the lack of a cheese drawer, and we'll take them into consideration for future improvements. Your satisfaction is important to us, and we're glad to know you're happy with your purchase overall. Emman | Insignia Products
Rated 5 out of 5 stars
Love my refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new refrigerator. It's surprisingly roomy both fridge and freezer. Good sized shelves that can be moved up or down. My only comment is once in awhile if I don't push hard enough the fridge door pops open. But it has a little alarm to let you know.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thanks, AbbeO! We're so glad you're loving your new fridge—roomy, flexible shelving, and that handy door alarm is a great bonus. Enjoy the cool convenience!
- Shiela | Insignia Support
- Pros mentioned:Size, Space
Rated 5 out of 5 stars
Cindy fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it it just the size I was looking for has enough room on the icebox and the bottom fridge
I would recommend this to a friend - Pros mentioned:Delivery, Price
Rated 5 out of 5 stars
Great Fridge!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge arrived on time and only took an hour till we got the fridge running. Fridge works really well and glad we got it at an affordable price.
I would recommend this to a friend - Pros mentioned:Price
Rated 5 out of 5 stars
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great fridge cools perfectly great buy at a great price
I would recommend this to a friend Rated 5 out of 5 stars
New refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shopped all day and found this to be the best refrigerator for the money. Staff at store were nice and helpful. Delivery was great multiple messages and calls with updates and even a map that showed where they were.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi TariJ! Thank you for your feedback! We're thrilled to hear that you found the Insignia™ 18 Cu. Ft. Top-Freezer Refrigerator to be the best value for your money. It's wonderful that the store staff were helpful and that the delivery process was smooth and well-communicated. If you have any other comments or need further assistance, feel free to reach out! |Angelica| Insignia Products|
- Cons mentioned:Damaged
Rated 4 out of 5 stars
Works but Damaged
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent refrigerator but it arrived damaged. I didn't know who to blame. The manufacturer or Best Buy. I couldn't get a replacement because there were none. I had to take some money off. It's cold so that's good.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We hear you, MatthewH. Your review is essential to us. If you have any specific suggestions on how we can do better, please share. - Carl | Insignia Products
- Pros mentioned:Spacious
Rated 4 out of 5 stars
Works well but makes squeaking noise
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spacious and runs well. Only issue is it makes a frequent squeaking sound, which seems to be a common theme for this brand. It would’ve been a 5-star review if that wasn’t an issue
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Good Deal
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big size, enough space to use. 3months already used, so far it's good with this price.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback! We’re glad to hear that you find the size spacious and sufficient for your needs. It’s great to know that after three months of use, the product continues to perform well, especially at its price point. Your satisfaction is important to us, and we’re pleased to have met your expectations.
Keith | Insignia Support
- Pros mentioned:Spacious
Rated 4 out of 5 stars
Fridge Can Do
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are happy with our purchase. This fridge is super quiet. It's easy to keep clean and the doors don't bang when closed so those late night snacks won't wake up anyone else when you sneak a piece of pie. Best Buy made the entire purchasing and pick up simple and stress free.
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
NEW FRIDGE
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent size, temperature works great, freezer and fridge space are perfect, easy to install handles etc. and price was amazing. I love my new fridge.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for your positive feedback on the Insignia™ - 18 Cu. Ft. Top-Freezer Refrigerator with Handles. We’re thrilled to hear that you’re pleased with the size, temperature control, space, ease of installation, and price of our product. Your satisfaction is our top priority, and we’re delighted to know that you love your new fridge.
We appreciate your support and look forward to continuing to provide you with high-quality products. |Angelica| Insignia Support| https://www.bestbuy.com/site/insignia-18-cu-ft-top-freezer-refrigerator-with-handles-white/6472693.p?skuId=6472693
- Pros mentioned:Spacious
Rated 5 out of 5 stars
Good fridge with good value for money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery and setup was excellent and on time. The fridge itself is very spacious. The door racks are also good size. Using it as a second fridge in the basement. Perfect use and fit for the it. Got the white one.
I would recommend this to a friend - Pros mentioned:Price
Rated 5 out of 5 stars
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is such a great size and was delivered in such a timely manner. The app let me know how far he was and when he would be here with the fridge. It was clean and works very very good. We love it! Great price!
I would recommend this to a friend