Customer Ratings & Reviews
- Model:
- NS-MW9SS5
- |
- SKU:
- 6568215
Customer reviews
Rating 4.6 out of 5 stars with 347 reviews
(347 customer reviews)Rating by feature
- Performance4.7
Rating 4.7 out of 5 stars
- Cook Settings4.7
Rating 4.7 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the compact size, ease of use, and heating performance of this countertop microwave. Many appreciate its affordable price and powerful capabilities, noting the sleek design and convenient features like the display and door handle. While some found the noise level to be a drawback, the overall positive feedback highlights its value for its size and functionality.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Heating, Size
Rated 5 out of 5 stars
Perfect in everyway
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for our ADU so I didnt need anything super powerful or large. We had a small area and this fit just right. Its large enough with a little extra room to get a full size plate in. For a small microwave it works great and heats up food fast. The build quality feels solid and not cheap. The outside stainless steel with the black matched out tiny kitchen perfectly. The price, size and performance matched everything we needed. Im super happy with this purchase.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi aakiraa,
Thank you for your fantastic review of the Insignia™ .9 Cu. Ft. Compact Countertop Microwave! We're thrilled to hear that it fits perfectly in your ADU and meets all your needs in terms of size, performance, and build quality. It's great to know that it heats up food quickly and matches your kitchen's aesthetic. Your satisfaction is our top priority, and we're delighted that you're happy with your purchase. If you have any questions or need further assistance, feel free to reach out. -- -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Ease of use, Size
Rated 5 out of 5 stars
Mircowave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this mircowave! Very easy to use. Fits perfect on my kitchen counter. Since I have a small kitchen at this time. Due to job transfer.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .We're delighted to hear you're very happy with your microwave! It's great that it's easy to use and fits perfectly on your kitchen counter, especially in your smaller kitchen due to your job transfer. We're glad it's making your transition easier. Thank you for your positive feedback! - Carl | Insignia Products
- Pros mentioned:Size
Rated 5 out of 5 stars
petite and perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we bought (and returned) 4 microwaves before we settled on this Insignia. It's just the right depth and width for our microwave "cubby". short cut instructions are easy to use and happy that the plate rotates the food/beverage while heating.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your thoughtful feedback on the Insignia™ .9 Cu. Ft. Compact Countertop Microwave! We're thrilled to hear that you found the perfect size for your microwave "cubby" and that the shortcut instructions make it easy to use. It's great to know that the rotating plate contributes to even heating of your food and beverages. Your insights are incredibly valuable, and we appreciate you sharing your positive experience with us! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-9-cu-ft-compact-countertop-microwave-stainless-steel/6568215.p?skuId=6568215
Rated 5 out of 5 stars
This Microwave is a Powerful Gem
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave has tremendous heat, even at 30 seconds. The bright display can be shut off with the tap of a finger, and it’s childproof. I was even able to get an adjustment over the phone, by Hazel when it went on sale days after purchase. Quite pleased!
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your positive experience with the Insignia™ 0.9 Cu. Ft. Compact Countertop Microwave. We're thrilled to hear that you find it powerful and efficient, even with shorter cooking times. It's great to know that features like the adjustable display and childproof settings add to your satisfaction.
We're also glad to hear that Best Buy representative was able to assist you with the adjustment in a timely manner. Providing excellent customer service is important to us, and we're pleased we could meet your expectations.
If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your feedback and hope you continue to enjoy your microwave! -Ed | Insignia Support |
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Rated 5 out of 5 stars
I love microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My microwave is very good. I really recommend it. It's small, but it's perfect. If you want it for the most necessary things, it's 100% recommended.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We are delighted to hear that you find the microwave to be very good and perfect for your needs. It's wonderful to know that you recommend it for the most necessary things. Your satisfaction is important to us, and we appreciate your support.
Keith | Insignia Support
- Pros mentioned:Size
Rated 5 out of 5 stars
It reminds you.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice small oven. Fits nicely on my counter and even reminds me when the timer has expired in case I neglect remove an item as soon as its done.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback, ConstanceF. We’re glad to hear that you are enjoying your Insignia™ Compact Countertop Microwave. The convenience of a timer reminder is definitely a valuable feature for busy kitchens. If you have any further questions or need assistance, please don't hesitate to reach out. Enjoy your new appliance! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Pros mentioned:Size
Rated 5 out of 5 stars
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it…nice size..and it’s beautiful..the right color and all…just right for the stand I got…
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback! We're delighted to hear that you love the size, color, and overall look of our product. It's great to know that it fits perfectly with your stand and meets your expectations.
- Carl | Insignia Products
- Pros mentioned:Price
Rated 4 out of 5 stars
good for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works fine for the price point and seems like it should last a while with care
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback on our product. We're glad to hear that it works well for the price point and seems durable with proper care. We strive to provide reliable and cost-effective solutions for our customers, and it's great to know we're meeting your expectations. Your support is greatly appreciated.
Keith | Insignia Support
Rated 5 out of 5 stars
Satisfied customer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is really easy to use and has a lot of options to heat your food. The size is also perfect for the countertop.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for your review! We're glad to hear that the Insignia™ .9 Cu. Ft. Compact Countertop Microwave is easy to use and fits perfectly on your countertop. Having plenty of heating options makes it even more convenient! We appreciate your support and hope it continues to serve you well. |Angelica| Insignia Products|
- Pros mentioned:Power, SizeCons mentioned:Light, Noise
Rated 5 out of 5 stars
Great little microwave!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This isn't the most powerful microwave, but of course it isn't meant to be. It's a great small microwave that still packs an excellent 900W punch. It's in many ways the perfect size if you're not using a microwave to cook or reheat full meals, but like me just using it to heat water or zap a frozen dinner or quick bake a potato. For this purpose, it is quite nearly perfect! I have long been a fan of the Insignia (aka BestBuy) Brand - throughout the years, I have purchased a number of Insignia products and they have always performed excellent and often exceeded my expectations. This Insignia microwave continues the win streak. PROS: - Small Size and Footprint - Great door button placement - Automatic Turntable - 900Watts Power (great for a small microwave) - Beeps can be easily turned off - All the most useful features you'd want in a microwave - 1-6 Buttons are Express Buttons (Con for me, but Pro for some) CONS: - Must use Cook Time before Pressing the time you want (because of above fact that 1-6 are instant express buttons) - Light inside is a little dim Overall, I love this microwave and look forward to enjoying it for many years to come. It has proven to work well already. I love how small it is, yet at 900Watts it's only a bit weaker than its larger counterparts. The button to open the door is on the inside of the handle instead of protruding out and is a cool unique design. The automatic turntable is a must for any decent microwave. I am glad I can easily turn off the "Beep" sounds as I don't need them and find them loud and annoying on all microwaves. This thing has way more features than I'll ever use including selecting the power level, using built in reheat and cooking functions, and a few others. One thing I miss from one of my previous microwaves - it had "Express Buttons" too BUT you'd have to press 1-6 and then wait 3 seconds and it would jump into express mode (1 = 1 minute, 2 = 2 minutes, etc) OR you could type in your desired time for example 1, 4, 5 for 1 minute 45 seconds and so long as you hit a second number immediately after the first number it was smart enough to know you weren't using express, you were just typing in your cook time. But most microwaves unfortunately don't have that including this one. So you have to hit "Cook Time" before entering your time. OR if you hit any of the 1-6 buttons as soon as you do, it immediately starts the express heating for that number of minutes. Not a huge deal, but I do miss the way my old microwave did it. Most people probably wouldn't care. Also, the light on this is a bit dim. It's not easy to see inside while cooking. You can kinda see, but not if there's lights on in the room and therefore reflection on the door. I wish they would have made the door a little clearer and the light a little brighter. That's my only one real complaint at all and isn't a huge deal. This microwave is pretty much perfect for me. I'm very happy I got it and I think it's a well made product that will be with me for a long time.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hello hollywoodfrodo, thank you so much for your detailed and thoughtful feedback on the Insignia microwave! We truly appreciate you taking the time to share your experience with the product.
It's great to hear that the microwave has exceeded your expectations and that it suits your needs perfectly. We're glad that you find the size, power, and features of the microwave to be ideal for your daily use.
We also appreciate your feedback on the pros and cons of the microwave, as well as the comparison to your previous microwave. Your insights are valuable in helping us understand how we can continue to improve our products for our customers.
We're sorry to hear that the light inside the microwave is a bit dim. We will definitely take this feedback into consideration for future product enhancements.
Overall, we're thrilled that you are happy with your purchase and that you consider the microwave to be nearly perfect for your needs. Thank you again for choosing Insignia and for sharing your positive experience with us. We look forward to continuing to provide you with high-quality products in the future!
-Carlo, Insignia Products
Rated 4 out of 5 stars
Decent Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clock light is extremely bright. I can't see the selections without turning on an overhead light because they don't light up. Other than that, it's a decent microwave for the price.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback. We appreciate your honest assessment of the microwave. It's great to hear that you find it decent for the price. We understand your concern about the clock light being extremely bright and the difficulty in seeing the selections without additional lighting. Your insights are valuable to us, and we are committed to addressing these issues to improve our products. Your satisfaction is our priority, and we look forward to continuing to serve you and enhancing your experience with us.
Keith | Insignia Support
- Pros mentioned:Size
Rated 5 out of 5 stars
Excellent!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great size for college dorm! Matches perfectly with the 4.3 size fridge!
I would recommend this to a friend Rated 5 out of 5 stars
Basic but solid microwave.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every microwave this size is literally the same. They are made by one manufacturer in China (Seriously look it up). This one is just as good as the rest of those and slightly cheaper.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi VanR,
Thank you for your review! We’re glad to hear that you find the Insignia™ - .9 Cu. Ft. Compact Countertop Microwave to be just as good as other models and appreciate its affordability. Your insight about the manufacturing process is interesting and helpful.
If you have any questions or need further assistance, feel free to reach out.
Patricia | Insignia Support https://www.bestbuy.com/site/insignia-9-cu-ft-compact-countertop-microwave-stainless-steel/6568215.p?skuId=6568215
Rated 5 out of 5 stars
Insignia microwave
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this microwave at first i had to figure it out but now i really love it.You can cook things and have the timer on at the same time and i love the light on the microwave.
I would recommend this to a friendRated 4 out of 5 stars
Meets Our Needs
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have found this to be a “no thrills” but a reliable option for those looking to have a simple microwave with no additional features. For what little we use a microwave in our home, it meets our needs
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi ResPro! Thank you for your feedback on the Insignia™ .9 Cu. Ft. Compact Countertop Microwave! We're glad to hear that it meets your needs and provides reliable performance as a simple, no-thrills option.
If you have any questions or need further assistance, please feel free to reach out. Enjoy your microwave! |Angelica| Insignia Products| https://www.bestbuy.com/site/insignia-9-cu-ft-compact-countertop-microwave-stainless-steel/6568215.p?skuId=6568215
Rated 5 out of 5 stars
Microwave
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good with my brand new microwave, excellent electronic device to start with, in case you are moving or starting from 0
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for your feedback! We’re delighted to hear that your new microwave is working well for you. It’s great to know that you find it an excellent electronic device, especially for those who are moving or starting from scratch. We appreciate you sharing your positive experience and hope you continue to enjoy using it!
Keith | Insignia Support
Rated 3 out of 5 stars
Gets the job done
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I broke my last microwave, which was a pretty big microwave. I decided to try a smaller microwave this time around for more counter space. Its does the job for the most part. Takes longer to heat stuff up and sometimes uneven heating.
I would recommend this to a friendRated 5 out of 5 stars
Great little microwave!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice little microwave. Has everything we need. Very good quality.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Thank you for sharing your positive experience, Sadie! We're delighted to hear that your Insignia™ .9 Cu. Ft. Compact Countertop Microwave meets all your needs and that you find it to be of very good quality. Enjoy your microwave and thank you for choosing Insignia™! Jeth | Insignia Support. https://www.bestbuy.com/site/insignia-9-cu-ft-compact-countertop-microwave-stainless-steel/6568215.p?skuId=6568215
- Pros mentioned:SizeCons mentioned:Noise
Rated 4 out of 5 stars
Compact, Capable and Feature Rich
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Insignia .9 Cu. Ft. Countertop Microwave is very capable and feature rich, yet it has a very small footprint. In the box you get the microwave, a rotating glass tray, the turntable assembly and a user guide. The microwave itself has a stainless steel trim which matched perfectly with my other kitchen appliances. I had very limited counter space, but it fit perfectly between my cooktop and my refrigerator. Dimensions are 10.69"(H) x 18.61"(W) x 14.4"(D). There is a minimal amount of packaging tape that must be removed. It is important to note that there is a door release latch located on the inside of the door handle at the top. This must be pressed in an upward direction in order to open the door. This has many features that you might expect to get only on larger, more expensive microwaves. Express cooking times from 1-6 minutes and you can add an additional 30 seconds Auto menus which include popcorn, potato, pizza, frozen vegetables, beverage, and dinner plate. All of these settings can be adjusted by pressing 1 to 3 times. There is a convenient auto cook instruction panel located at the bottom of the front interior facia. You can also program 3 memorized settings for frequently used cook times and power settings. And you can set a multi-stage program for example a defrost and cook time setting. Now most importantly, how did it cook? We went from a 1000 watt microwave to this model which is rated at 900 watts. Truthfully I cannot tell the difference. Our cooking and warming times were consistent with our previous microwave. We are very satisfied with the cooking operation. However, all is not perfect and I do have some concerns, 1) It is noisy as most microwaves are when operating. However, in addition to the normal microwave sound there is a vibrating sound. I cannot isolate where this noise is emanating from, but it's somewhere in the interior housing. 2) The touchpad is a little difficult to operate. I don't know whether the touch point is just too small or not perfectly lined up with the numbers, but I have difficulty consistently hitting the number I want and having it register. I often have to hit a number twice to get it to register. This happens most often with the number 8. I have never had this issue with any other microwave. 3) The door release latch is plastic. I'm not sure how long this will last. I also don't see the necessity for this to begin with. Overall, as I have stated, this is a powerful, compact and feature rich microwave. There are some issues which are minor considering how well it performs its main function, cooking. I would recommend this product.
I would recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi gtdad, thank you for your detailed and informative feedback on the Insignia .9 Cu. Ft. Countertop Microwave. We are glad to hear that the microwave's compact size, features, and cooking performance have met your expectations.
We appreciate your feedback on the noise level, touchpad usability, and plastic door release latch. Your insights are valuable to us as we continue to improve our products.
We are pleased that overall you recommend this microwave and we hope that it continues to serve you well in your kitchen. Thank you for choosing Insignia. -Carlo, Insignia Products
Rated 1 out of 5 stars
Trash
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had it a few months. It already doesn’t work any longer.
No, I would not recommend this to a friend