Customer Ratings & Reviews
- Model:
- NS-XB14KRMT
- SKU:
- 6407891
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers value the Media Remote for its ease of use, affordability, and functionality. They appreciate the convenience of controlling their Xbox without the need for a controller, especially for streaming shows. However, some users have expressed concerns about the remote's line-of-sight requirement and the need for direct pointing, as well as its build quality and use of infrared technology.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Range, Responsiveness
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pure disappointment is the only thing i can say about this remote. It wouldnt work unless you were mere inches in front of the Xbox. Even then, it would still be intermittent at best. Returned this and bought the PDP Media Remote, and it works like a charm.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there! Thank you for writing a review about our Media Remote for Xbox Series X | S & Xbox One! We understand that you're having issues with the unit. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
- Cons mentioned:Button quality
Horrible, need to be right in front of console
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work through even thin clean entertainment center glass. Needs to be directly in front of console to work. Last generation remote works just as well. Guess you get what you paid for, should be a featured licensed remote like the ps5
No, I would not recommend this to a friend - Cons mentioned:Button quality, Ir
Junk
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk maybe its the IR...but great idea for watching movies/shows so you don’t have to keep turning on the controller...but yea this things a hit or miss have to press the button 5/6+ times for it to work/register inputs
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Nish!
Thank you for taking time off your day to review our Media Remote for Xbox Series. We really appreciate your feedback, if you have any other concerns regarding this product, please contact us by clicking on the link below, we'll be more than happy to assist you:
www.insigniaproducts.com/contact-us
Maria P. Insignia Products
- Cons mentioned:Range
Not so great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does work but you need to be at least 4 to 5 feet close to your xbox or it wont work you need to point to your xbox in order to work and if something or someone is blocking your xbox it wont work. I just give up on it and start using the original controller.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Bryan1994,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Insignia Support,
Renee
- Cons mentioned:Button quality
Xbox controller
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a real cheap made kind of controller but it work.
No, I would not recommend this to a friend Very very underwhelming for 2023.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not much here. Buttons dont do as much as they should...could have also included an A and B xbox buttons...also have to point directly at the xbox...any variation, any blockage will prevent...like old school infared.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Chaoticgenius,
Thank you for writing a review about our Media Remote for Xbox Series X | S & Xbox One - Black. We know how frustrating it is that the buttons dont do as much as they should. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Ritchie |Insignia Support
https:https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Cons mentioned:Range
Maybe it's defective
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've seen good reviews online for this remote. Maybe the one I have is defective, because I can't imagine how it would get anything but a 1 star review. The main issue is I literally have to hold it within a foot of the Xbox to get a response. As one might imagine this negates the purpose of a "remote" and the wireless controllers simply become the far better choice with zero issues.
No, I would not recommend this to a friend Never worked
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never even worked. Only a couple buttons would register some of the time.
No, I would not recommend this to a friend- Cons mentioned:Button quality
Do not buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible waste of money, i had to take it back, junk.
No, I would not recommend this to a friend - Cons mentioned:Button quality
Nooooo
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy. Remote is garbage hahahaahahahahaahahha.
No, I would not recommend this to a friend - Cons mentioned:Range
Insigna remote.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t get signal unless standing from around 3 ft away.
No, I would not recommend this to a friend XBOX Media Remote
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The response time was very slow. The connection was IR and you have to be directly in from of the XBOX. I wish Bluetooth was an option.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia™ - Media Remote for Xbox Series X | S & Xbox One - Black, we're very sorry to read you are experiencing this issue with one of our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.
Insignia Support
Angela
www.insigniaproducts.com/support
A cheap remote.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote is made out of very cheap plastic. The battery door is loose. The IR blaster is not very strong. Need to point directly to the Xbox to register any button press. Just get something else.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi Kide,
Thank you for taking the time to review our Media Remote for Xbos Series X, we're very sorry to read you are experiencing this issue with one of our products. I know that this could be an unfortunate situation. Do not hesitate to let us know if you ever need any help with it, remember that we are here for you and we are going to do always our best to assist you. For more questions and product support you may contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT.
Chelsea
Insignia Support
http://www.insigniaproducts.com/
Junk
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thing is junk. I am a fan of most all Insignia products, but this one is a dud. Could not get it to configure right on the Series X for the life of me. Finally said it wasn't worth it, but unfortunately I am out of the return policy so can't return it. Went right in the garbage.
No, I would not recommend this to a friendDon’t buy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still uses radio so you have to point it directly At the Xbox. Not what I thought
No, I would not recommend this to a friendDont buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refused to work with the xbox one X. Had to return it.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for taking the time to review our Insignia- Media Remote for Xbox Series X | S & Xbox One - Black. I understand how exciting a new purchase can be and how upsetting it is that it refused to work with the xbox one X, that's why I would kindly ask you to contact us if you ever encounter another issue with your product, we'll be more than happy to provide any needed assistance.
Insignia Support
Irene
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Doesn't work.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't seem to get it to work. No matter what I do. Will call tech support and update my review after.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi William. Thank you for writing a review about our Insignia Media Remote. We know how frustrating it is that cannot seem to get it to work. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Mariepel C.| Insignia Products
https://www.insigniaproducts.com
Dead after one month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 30 days ago. No longer works, even with new batteries.
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi there!
Thank you for writing a review about our Insignia™ - Media Remote for Xbox Series X | S & Xbox One - Black! We know how frustrating is that your unit stopped working. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Insignia Support
Shella
www.insigniaproducts.com/support
Not worth it
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't connect very well takes forever for it to do anything.
No, I would not recommend this to a friendA horrible xbox remote
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried to connect this it would not connect, There is no A B X Y on this remote This remote was a waste of my money
No, I would not recommend this to a friendBrand response from InsigniaCustomerSupport
Posted .Hi There!
Thank you for taking the time to review our Insignia - Media Remote for Xbox Series X | S & Xbox One - Black, we're very sorry to read you are experiencing this issue with one of our products, please contact our customer service at 1 (877) 467-4289 Daily 8am - 9pm CT, we'll be more than happy to assist you regarding this matter.
Insignia Support
Alvin
www.insigniaproducts.com/support