Customer Ratings & Reviews
- Model:
- JTSA102
- SKU:
- 6559547
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers enjoy how easy it is to install and adjust the mount, with many praising its sturdiness and space-saving design. The dual monitor capability is also well-received, with users appreciating the flexibility and improved organization it provides. However, some customers have concerns about the weight capacity, as some larger monitors seem to be too heavy for the mount to hold steadily. Additionally, the plastic covers for cable management are seen as fragile and prone to breaking.
This summary was generated by AI based on customer reviews.
Monitor arm + Samsung g7
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is ok depending on weight. My Samsung G7 monitors should have been fine. The arm supports the weight but where the monitor tilts up/down the tension isn't enough to prevent the monitor from slowly tilting down. Not sure if it's a defect but I'll likely have to look for another arm.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Sorry for the experience you have had with your Ergonomic Dual Monitor Desk Mount for Most 17” -32”. If the monitors are at the appropriate weight than it is possible that the monitors arms were not assembled correctly. Our customer support team can assist you with setting up the monitors arms. You can contact our customer support team by visiting the j5create website and clicking on the "SUPPORT" tab at the top right of the webpage.
Holds heavy monitors, Cheap cable management cover
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They hold my monitors. I have a 34" ultra wide and a heavy old 32". Both are curved 1440p gaming monitors. They work as advertised. Reason for two stars is the cable management covers are almost impossible to get off without breaking. And the top and bottom sections use two different attachment methods to pull the covers off. And theres no mention of this that i saw in the manual. 2 out of my 4 cable management covers broke because the tolerences are so tight that its impossible to pull them off gently. Also the plastic that the covers are made out of is very poor quality. . So i cant even use that part of the item any more.
I would recommend this to a friendexpensive and low quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.poor setup and monitor is tilted to one side without ability to adjust
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for your experience with the Ergonomic Dual Monitor Desk Mount. I customer support team can assist you with setting up your monitor desk mount. To reach our customer support team please visit the j5ceate website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
Quality Control
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got it home, drilled the hole for the grommet mount, unwrapped the arms, the cord holders wouldn’t come off easy, ended up breaking the tabs. Then went to mount the monitors, and the holes were drilled completely wrong.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with your dual monitor desk mount. Our customer support team can assist you with setting up the monitor arms. You can contact our customer support team by visiting the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
- Cons mentioned:Price
Not worth the buck
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned unfortunately, the range of use is pretty limited. The base doesnt seem stable enough and im not a fan of the clamp system. The instructions were pretty vague for install, and for the price, I wouldnt recommend.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .I apologize for the experience you have had with your Ergonomic Dual Monitor Desk Mount. Our customer support team can assist you with setting up your desk mount. To contact our customer support team please visit the j5create website then click on the "SUPPORT" tab at the top right of the webpage. Thank you.
Maybe stick towards the smaller, lighter monitors
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My monitors are within the weight limits for these arms, and yet still, the base gave out and started tilting, moving, and wearing out. I would not recommend unless each monitor is small and the two monitors together weigh half as much as the maximum weight recommendation of these arms.
No, I would not recommend this to a friendBrand response from J5create Team
Posted .If using the C-clamp mount, verify that it is tightly fastened and that your desk surface is thick and sturdy enough to support the mount.
If using the grommet mount, make sure the hole is the right size and that the bolt is properly tightened.
The gas spring arms require adjustment to match the weight of your monitors. If they aren’t holding properly, use the included hex key to increase the tension if the arms are sagging.
Check all connection points, including the base, and tighten any that are loose.
If you require further assistance; please contact the j5create Technical Support team. Their information can be found on j5create website under the Support tab. Thank you.
Sturdy mount, not space friendly
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did not fit my monitors, if you dont have a lot of desk space it will be very frustrating to get them in a good position, but if you have a lot of space they might work for you, the mount is very sturdy besides the personal issues i incounterd
No, I would not recommend this to a friendBrand response from J5create Team
Posted .Ensure that your monitors are VESA compliant, as most monitor mounts rely on VESA standards for compatibility. The VESA mounting hole pattern on the back of your monitors should match the pattern supported by the mount. If desk space is limited, you may need to experiment with different configurations to find the best setup that accommodates both the mount and your monitors.