Customer Ratings & Reviews

It's a cleanly designed monitor arm with what feels like decent build quality for the price. It is not built all the way of metal or alloy, there are plastic bits all around as part of the arm assembly, as well as the part hiding the gas strut holding the upper arm in place. It's decently adjustable too for the required force to hold items in place though the system is rather vague, and lacks feedback in whether it's properly tightened or not. Even worse, while the mounting was simple, ensuring a proper hold of the monitor angle simply wasn't. My monitor of choice is grazing its maximum weight limit, and while it will hold it in place, it took an extraordinary level of force to tighten the retention bolt that I was worried that I was going to break it. With that said, thankfully it held together and has become a good alternative to the monitor stand, that experience is one I do not wish to replicate in the future with this product. And for that my rating stands as-is. I would only recommend this arm to those that have monitors a fair bit below the weight limit. You might struggle more than you need to with this arm to get it to do what you would want it to do.

3 stars because one of the cable covers on my device was faulty and the tabs that hold it in snapped off. J5 acknowledged their fault and offered to ship a replacement but they would only send a whole new unit, not another copy of the singular defective part. They were nice enough in our engagement, but if you're worried about getting good support from j5 I don't blame you. Here's a short excerpt from our conversation: Me: Will you reimburse me for that shipping cost? This replacement process doesn't make a whole lot of sense. I only need a small plastic part- it can't weigh more than a couple of ounces. Surely the easiest resolution here is to just ship me the one part I need. I'm sure you're just following a set procedure and trying to provide good customer service, but is there someone you could escalate this request to who might be able to make an exception for me? I'm sure they would agree that having me disassemble the monitor stand, package it up, drive it to a mailing facility, and send it off (which will take me an hour of time and ~$15) in order for you all to then spend $15 send me back a nearly identical piece of equipment is ridiculous. Sending me a replacement cable cover for a fraction of the material cost and a fraction of the shipping cost is clearly a better alternative. j5 support: I was explicitly told from higher ups that we'd have to exchange the whole unit. Unfortunately, the exchange has to be for the whole unit. If shipping cost and time is an issue I may recommend trying to see if the retailer you purchased from may be able to swap out that part. Sorry for the inconvenience of this situation. Kind of a bummer. Oh well.

Overall, It’s a good monitor mount with a couple of significant flaws. First is the bolt that tightens the angle of the monitor takes a tremendous amount of pressure to tighten to keep the monitor up facing straight at you. Once you get it set, don’t touch it. Second is the upper cable management cover. It is supposed to easily pop off with your hands. I had to use a screw driver to get enough leverage to pop it of and ended up breaking a tab and bending the whole thing. Unfortunately, reading other reviews, this common. Bad design. Would I buy it again? No, I returned it.

These say that they will support 32" monitors, but mine sag quite a bit when attached. The problem is not in the spring, but at the connection point, where there is just a hex head screw and cheap aluminum rivet. I accidentally over tightened trying to get the monitors not to sag, and it tore out. I did my own upgrade and replaced the hex screw and rivet with a tightening wheel (no tools required) and a solid washer/nut on the other side. No real problems after that, and the spring is strong enough to make repositioning the monitors fairly smooth. It would also be nice to include a levelling bubble or something for alignment.

I originally bought this for my graphics tablet but so far it doesn't bend the way I need it to. It's totally possible I'm too blonde for it, so I have it attached to by third monitor for the moment. Otherwise, seems fine, nice and sturdy.

It's ok. Depending on how you have the arm extended, your monitor may be tilted slightly to the left/right. Any vibration you make on your desk (such as placing your arms on it) will cause the arm to sway. This is with a 22in monitor attached. I do not have this problem with my vertical monitor stand which is holding a bigger monitor.

Didn’t do what we wanted so returned it. We wanted to be able to push the monitor back and it stayed too forward for us.

It was easy to set up but I can’t get it to rotate and their isn’t a screw for it and it came rotated a little so if I don’t find a way to rotate it back it’s getting returned

This arm is very easy to assemble and is great for side to side and rotational positioning, but it has very likited vertical movement which is what i needed most of all. Will be looking for something else

It does the job for my 32” monitor, which is ~1.5lbs under the weight max. I don’t have any direct fears that it’ll be an issue, but that doesn’t mean I won’t keep an eye out for something a little higher quality

Sufficient for the price. Plastic sleeves that hide cables broke immediately during first use. Manufacture would not send replacement parts. They required that I return the item and buy again. Don’t buy if you think you’ll need support from the manufacturer.

It did not meet my needs. The salesman thought it would but sadly it did not. It is a nice mount but my need was to mount it upside down which was not possible.

Easy to set up. Very sturdy and seems like a good solution for the price. I would buy it again.

Is very sturdy and affordable would recommend for smaller monitors