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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 627 reviews

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Rating by feature

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers enjoy the Elite 3 True Wireless In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. Many users appreciate the great sound and noise cancellation, while others find the earbuds comfortable to wear for extended periods. The affordable price point is also a positive factor for many customers. However, some users have experienced connectivity issues, such as only one ear connecting at times, and a few have found the volume to be lacking at its highest setting.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 26 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 2 out of 5 stars

    Poor microphone. Good battery life

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microphone quality isn't that great. It has no noise cancellation, so the person on the call will hear every noise on your side. Good battery life. Speakers work reasonably well on noise cancellation.

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello VinitS - We are sorry to learn that the Jabra Elite 3 did not fully meet your expectations.  If you have any questions or concerns related to the Elite 3 or the Jabra Sound + app, we invite you to contact our Product Support Team for assistance.  Contact details can be found within the Elite 3 support pages on our website at:
      https://www.jabra.com/supportpages/jabra-elite-3/100-91410700-98/contact-support
      Thank you. Jabra

  • Pros mentioned:
    Fit, Sound quality

    Rated 2 out of 5 stars

    Great at first, until they fail and stop working.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What once was a 5 star pair of earbuds are just duds. I love the feel, fit and sound of these buds and I have owned 20 pair of true wireless from all brands. These were may favorite non ANC buds ever. Then I realized after exchanging my second pair at Best Buy due to the random failure of one or both buds that unlike the Sony WF-C500, Jabra can not make a quality earbud for under $100. I purchased two pair and had to exchange both of them. No water damaged or neglect. Now one of my Janna’s again stopped working this time it is software related and Jabra support will not respond to my troubleshooting assistance request. Frankly, I could return them but I am embarrassed and don’t want them to think I am scamming somehow, dispite being a Total Tech and Elite+ member. Thanks Jabra

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello ClarksvilleTNBlev- Thank you for taking the time to share your honest feedback. We are truly sorry to learn about the challenges you are facing with the Jabra Elite 3. This is certainly not expected. In the future, we kindly suggest contacting the Jabra Support Team through a private message on Facebook or Twitter. We will be happy to gather more information and provide you with further possible solutions. Regardless, it is nice to read that you are enjoying the fit, feel, and sound of the Jabra Elite 3. Your feedback is greatly appreciated and valuable to us. Thanks again. Jabra

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Nope

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These worked good for playing music, etc. BUT when I try to talk to someone on the phone, I can hardly hear them. No matter what I try. Everything else sounds fine from the phone, except voicemail and phone calls. Returned.

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello JasonS, Thank you for writing a review. We are sorry to read that you are facing challenges with the Jabra Elite 3. We recommend reaching out to the Jabra Support Team: https://bit.ly/2xbNtEb. We are here to ensure that your Jabra device is functioning properly. We hope to hear from you soon. Thanks again. Your feedback is appreciated! Jabra

  • Pros mentioned:
    Comfort
    Cons mentioned:
    Pairing

    Rated 2 out of 5 stars

    Comfortable but not much else

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the 3rd Jabra Elite 3 I purchased in less than a month. The first I returned because only 1 of the earbuds worked, the other never pair correctly. The 2nd I returned because call quality was horrible and I had issues using them. I ended up taking them out to make a call which defeated the point of getting TWS buds. I decided to give them 1 more try just in case I was unlucky. Unfortunately, these disappointed me as well since I had intermittent issues with sound not syncing correctly between both buds. The only positive comment I can make about these buds is that they were very comfortable. I never experienced fatigue or any pain. If only the buds worked as advertised this would have been a great pair of TWS earbuds.

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello - We're very sorry to hear about these challenges you've faced with both of your Jabra Elite 3.
      We really do appreciate your feedback, and we want to thank you for sharing your experience with us. If there's anything we can do for you in the future, please don't hesitate to contact our Online Support Team. You can reach us by sending us a direct message on Facebook or Twitter, and we'll be happy to help you. Thanks! Jabra

  • Rated 2 out of 5 stars

    Jabra Earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall size for ears too big. Shut off after 15mins of not having any activity. The manual says this but inconvenient when using for work. People I talked to said it sounded like I was a robot or on an airplane wing. Price for product was decent, bought it on sale.

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello Logan, Thank you for writing a review. We are sorry to read that you are facing challenges with the Jabra Elite 3. We recommend reaching out to the Jabra Support Team: https://bit.ly/2xbNtEb. We are here to ensure that your Jabra device is functioning properly. We hope to hear from you soon. Thanks again. Your feedback is appreciated! Jabra

  • Rated 2 out of 5 stars

    Didn't fit, so I returned really quick.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jabra didn't have my ears in mind when they made these earbuds, they must consult with me and get my consent and written approval before the release of the new and improved version. :)

    I would recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello James, thank you for taking the time to write this review. We are very sorry to hear that you decided to return your Jabra Elite 3. We wish that you would have contacted our Product Support Team before returning your Jabra Elite 3 so that we may have looked into the challenge(s) you were facing. We hope that you will consider Jabra again in the future! We are always happy to help. Jabra

  • Rated 2 out of 5 stars

    Not good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay but needs improvement with speakers and comfort in the ear. It was difficult keeping him in comfortably and hearing sound well.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Returned

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned same day. Sound was not good. Voices were muffled and not very clear. Connection was a challenge

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    NOT WORTH IT AT ALL!!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT listen ANYMORE to online reviews. They are in many respects in the business of being beholden to the company that pays them and sends them free stuff. These things are typical of the Jabra brand. They sound okay at MAX volume. Bring that volume down just one notch and say goodbye to the supposed quality sound. They come with the medium sized silicone tips on. Forget about them sounding even remotely decent with the mediums. For them to sound just a bit better you will have to wear the large silicone tips. and if you use the Hearthrough feature, get ready to hear HISSING. It's horrible. The fit is just okay. My right one felt a tad more loose than the left one. They never felt entirely seated in the ear, nor entirely snug. You can't help but to feel as if you need to slightly adjust them periodically throughout when using them. As for the various supposed modifications you can make to the sound - treble, bass, etc - you can BARELY tell the difference when doing so. I have had various experiences throughout when using truly wireless earbuds. I have a few sets. Got caught up looking for the 'perfect' set. I took my Anker Soundcore Liberty 2 (not the pro), and when I compared them as an example to the Elite 3 - WOW, night and day. I know that some will say, well, that is not a fair comparison. That may be true. But why I did it is to show that once you have heard a decent pair of buds like the Liberty in my example, you will be dumbfounded from how bad the Elite 3 are. There is NO going back to average buds. I dare say that at 80 bucks, you can easily find other buds that will far surpass the Jabra. And I want to emphasize again, the HISS you ear when trying to use their Hearthrough feature, it will totally have you wanting to take them out and immediately send them back. I am frankly being too gracious giving these 2 stars.

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello Larry- Thank you for taking the time to share this detailed information. We truly appreciate your feedback. It is unfortunate that you are experiencing trouble with the sound quality when wearing the medium size ear gels. For the best audio experience, we hope that you will consider mixing and matching ear gel sizes to find the best fit for you. It is unfortunate that you are experiencing a hissing noise when the Hear Through feature is turned on. This is certainly not expected behavior and we apologize for any inconvenience this has caused. Does this challenge persist in all type of environments? Do these troubles occur when you are connected with a second smartphone? We kindly suggest contacting the Jabra Support Team: https://bit.ly/3miCBtZ. We would like to gather more information and provide you with a solution. We want you to have a wonderful experience with the Jabra Elite 3. Thanks, again! Jabra

  • Rated 2 out of 5 stars

    Its okay if you life one ear bud.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ear buds were amazing but cheaply made. Left bid went out on me.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Jabra

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I expected for these to be the best and expectations werent met.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Disappointing but unsurprising

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not loud enough, battery life inconsistent between buds, sometimes only one ear connects (though this was fixed after a few pairing cycles). Overall I wouldn't recommend these for any audiophile seeking a portable audio solution on the go. I'd stick to brands like Shure.

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Thank you for your review of the Jabra Elite 3.  We are sorry to hear that you had challenges with the volume and an inconsistent connection, and we appreciate your feedback.  We hope that you will contact us so we can gather more information about your experience. In the app go to About-Contact Jabra Support.  We look forward to hearing from you! Jabra

  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    Want bass, keep looking.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buttons on the ear buds are easy to use. They last about 6 hours on a full charge. The Jabra iPhone app has no effect on the ear buds. Identifies and connects easily, just doesn’t actually change anything.

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello - Thank you for your review. We appreciate your feedback concerning the Jabra Elite 3, and we'll be happy to pass it along to the appropriate team. If there is anything we can do in the meantime, please let us know by sending our Online Support Team a direct message on Facebook or Twitter. They'll be happy to help! Jabra

  • Pros mentioned:
    Comfort

    Rated 2 out of 5 stars

    Comfy but seems like I received a bad pair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, I had to return these due to intermittent audio issues. They felt very comfortable in my ear but I did not have them long enough to confirm if they would cause fatigue.

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello - We're sorry to hear about this, and we appreciate your feedback. If there's anything we can do for you in the future, please don't hesitate to contact our Online Support Team. You can reach us by sending us a direct message on Facebook or Twitter. Thanks! Jabra

  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    Good enough

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and range of connection. Mediocre sound passthrough. Good battery life.

    I would recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello Kark- Thank you for reviewing the Jabra Elite 3. We are delighted to hear you enjoy the Elite 3's audio quality, Bluetooth range, and battery life. However, we are sorry you are not satisfied with the HearThrough function of the Elite 3. We welcome feedback from our users, and we hope you will contact us to gather more information about your experience and provide a solution: https://www.jabra.com/supportpages/jabra-elite-3/100-91410700-98/contact-support.
      We look forward to hearing from you! Jabra

  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Okay

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound okay wish there flexibility with the equalizer; also volume go low for gym workout.

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello - Thank you for your review of the Jabra Elite 3. We appreciate your feedback, and we're sorry you weren't completely satisfied, especially with the sound options. We hope that you will contact us so we can gather more information about your experience and provide a solution. In the app go to About-Contact Jabra Support. We look forward to hearing from you! Jabra

  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is not good for what it is. Connection is very hit miss.

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello shamatuu- Thank you for writing a review of the Jabra Elite 3. The challenges you are experiencing with the Bluetooth connection is not expected. We also regret to learn that you are unsatisfied with the battery life of your Jabra Elite 3. You can get up to 7 hours on a single charge and a total charge of up to 28 hours with the charging case. If you have any questions or concerns, we invite you to contact the Jabra Support Team: https://bit.ly/3miCBtZ. We are happy to assist you and ensure you are enjoying your Jabra Elite 3. Regardless, user feedback is truly appreciated. Thanks again for sharing. Jabra

  • Rated 2 out of 5 stars

    Jabra Beige Ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these because I've heard the Jabra brand is good. Unfortunately that was not the case with this item.Pros Nice look Great style and color. Cons the number of dropped calls and the sound quality was poor. It had a great price though.

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello Margot- Thank you for writing a review of the Jabra Elite 3. The challenges you are experiencing with the call and audio quality is not expected. It is nice to read that you are enjoying the nice look and overall design. We kindly suggest contacting the Jabra Support Team: https://bit.ly/3miCBtZ. We are here to provide you with the best possible solutions. Thanks again for sharing your feedback. This information is truly valuable to us. Jabra

  • Rated 2 out of 5 stars

    bad mic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was buying these cuz of the mic, but unless you're holding the earbud right next to your mouth, noone can hear you. I do not recommend.

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello Tanya - Thank you for taking the time to review the Jabra Elite 3. We regret to hear your experience with the mic while on phone calls. True wireless earbuds perform well for music and calls in many different environments. However, the design and wearing style of the earbuds, with the microphones located in your ears rather than next to your mouth, may in some situations present a challenge picking up your voice or filtering out background noise, compared with Jabra products that have a different design and wearing style. Other Jabra products may offer higher levels of noise reduction on the receiving end of a call because the microphones are placed closer to the mouth, for example in a boom arm or on a cord. For best results, please make sure that the firmware of your Jabra Elite 3 is up to date. Once again we thank you for taking the time to review the Jabra Elite 3. Jabra

  • Rated 2 out of 5 stars

    Not so great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not so great for the price. The sound is like an am radio.

    No, I would not recommend this to a friend