Appliances Memorial Day SaleEnds 6/4.Shop now

Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $199.99

Customer reviews

Rating 3.8 out of 5 stars with 43 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.2 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

74%would recommend to a friend

Customers are saying

Customers commend the Quantum 800 RGB Wireless DTS Headphone:X v2.0 Gaming Headset for its exceptional sound quality, praising its noise-canceling feature and amazing sound. They also appreciate the comfort of the headset, describing it as very comfortable. While some customers have concerns about the accuracy of the product description regarding its wireless functionality, the overall positive feedback on sound quality and comfort make this headset a popular choice among gamers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Applied Filters:
Page 1 Showing 1-8 of 8 reviews
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Quality, Features, Comfort and Connectivity

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The JBL Quantum 800 RGB Wireless DTS Heaphones X v2.0 Gaming Headset is a step up for headphones through connectivity and sound. The JBL Quantum 800 headphones are on the heavy side but fit very comfortably and painlessly on your head. A long 14 hour wireless battery life only needs 2 hrs of charge time. Downloadable software allows you to choose from a variety of specs to make the experience all your own. I found that the JBL Quantum 800 headphones are one of the best I have ever tried. [I do my gaming on a gaming PC with many games from STEAM. The main game I used for these JBL Quantum Headphones was Serious Sam 3 BFE. It is a great game to play and for testing headphones because enemies attack you from all angles. Noises throughout the game seem to come out of nowhere. The game music tracks are slow wandering and fast in action situations.] • I really liked the fit of the headphones which provide a strong, sturdy and solid feel (only 14.4 ounces). The Left and Right (easily labeled) cups are over the ears are foam wrapped in leather. Once on you get them comfortably on, the JBL Quantum 800 stay put. They are also great at keeping outside noises to a minimum along with the Active Noise Canceling. I was in a total environment with the game sounds and really enjoyed this aspect of the JBL Quantum 800. • A 2hr charge kept me set for 14 hrs of game play (without RGB lights). USB A to USB C cord charging means that the JBL Quantum 800 will charge fast. Plug in the USB C into the bottom of the Left ear cup and the other end of the cord to a USB Type A plug-in. This is so nice to be able to charge After wearing the headphones for a couple of hours of play, they were still very comfortable and I hardly noticed I had them on. I did take a break for my eyes and hooked up the JBL Quantum 800 headphones for charging. And when I was done with my break, I went back to gaming again with the headphones almost completely charged! • I went to the JBL headphones site and downloaded the software called the “JBL Quantum Engine”. Downloading was fast and easy. To use the software the JBL Quantum 800 Headphones need to be hooked up wirelessly to the CPU. The software, once opened, gave me a variety ways to make these headphones fit my experience. An EQ line helped me set the importance of frequencies when gaming. I was able to take charge of the headphones’ RGB lighting and most importantly, how I wanted to hear the game with optional DTS, QuantumSURROUND or Stereo 2 channel. The application makes it very simple to choose any of those technologies. You can also see and change the volume on the microphone boom. Lastly the latest version of software upgrades are also shown, so you know when its time to download new software. • In the software for the JBL Quantum headphones 3 choices are available: DTS, QuantumSURROUND and regular stereo. Initially what helps with the deciphering the sounds clearer, is to turn on the Active Noises Canceling when you put the headphones on. The button is located on the top left ear cup. DTS is like the stereo DTS on your home theater. The sounds from gaming are calculated around your head (headphones on) and represent where the action is coming from. I like the QuantumSURROUND best. To my ears, I can hear movement better around my head and can add a “channel ID 7.1” that makes sounds were the action is. It is really cool to hear and can help by giving you an advantage over headphones that do not have these options. The last choice is Stereo. Sounds come through the Left and Right ear cups and sound just fine. This would be my last choice. • There are many ways to connect the JBL Quantum headphones to your PC for gaming. There is a 3.5mm cord with volume control, a dongle that runs at 2.4 GHz and Bluetooth 5.0. To really get the features, the wireless options are the best to use. Using the Right ear cup, push the switch up and hold down the Bluetooth button just below the power switch. Then I went to Bluetooth Settings on my CPU and look to locate a new device. This was extremely easy and set up was a breeze. The Dongle has a USB Type A male connector that needs to be plugged into a USB Type A port. Once plugged in press the top button on the Left ear cup. This linked Dongle and Headphones up. I thought this provided the best way to listen and use these headphones during gaming. The 3.5mm cord male to male can be plugged in the CPU and then the Headphones. This is great to conserve battery life and still get great sound. • The controls for most of use of the JBL Quantum 800 headphones are located on the Left ear cup. This is where you can change volume of the microphone and the volume of the game. They are comprised of 2 scroll wheels that work together to provide great chatting and still hear the game efficiently. If you want to mute the microphone boom, just lift it up. Once the stem is to the top of the ear cup, a red light appear on the boom meaning it is muted. Active Noise Canceling is a button located on the top of the Left ear cup. There is also a button that will mute the headphones just under the volume scroll wheel on the Left ear cup. The power on and Bluetooth sync are located on the Right ear cup. It is a pretty simplistic setup that is easy to catch on to. • The JBL Quantum 800 headphones worked great on my PC. To fully understand the how these headphones work with the XBOX and PS4 will take some doing. I tried to connect to an XBOX One S ineffectively. I would say the best thing to do is make sure it is compatible and will work with whatever system you have so you can get all the features and benefits from the JBL Quantum 800 headphones. Be thorough in checking what JBL Quantum 800 features works with what systems. (I am deducting 1 star in my review for difficulty connecting to other than PCs) • Lastly I just wanted to point out that these headphones are a winner in gaming with the features described above, but they also excel in music listening. The sound is well rounded and can be changed with the EQ in the software. The JBL Quantum headphones play just about any genre of music really well and I am very pleased with this added benefit. The JBL Quantum 800 headphones give you more customization and comfort than I expected. I really enjoy playing games (besides Serious Sam 3 BFE!) where headphones add extra dimensions/fun to game play. The JBL Quantum 800 headphones do just that: add an extra dose activity that makes the games more fun to play.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great sounds, mediocre microphone

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a light and comfortable headset with 2.4Ghz and Bluetooth 5.0 for connectivity. The headset has many features that make gaming or conversations a breeze - such as a boom microphone that mutes itself when you flip it up. Full customizable RGB LED accents to make you look cool while gaming, but can be shut off as well to conserve battery. Battery life is rated at 14 hours, but my testing showed a more conservative 12 hour average between charges. The left earcup has all the controls - and just using your finger to adjust the controls may be difficult to identify the right button. More space between the buttons or perhaps different textures would have made this easier. The sound of the headset is great! Awesome bass sounds and full midlevel sounds - makes this a fantastic headset for today's games. It definitely provides a great in-game experience and being wireless will help you immerse in your game play even more!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great all around gaming+ headset!

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset comes with a USB-C charging cable, 3.5 MM audio, 2.4 GHz USB Wireless dongle, and a foam cover for the microphone. The stated charging time is 2 hours for 14 hours of battery life with the lighting off. The boom microphone works great for gaming and video conferencing, and you can mute it by folding it up or pressing a button on the left earpiece. The Active Noise Cancelling feature blocks out background noise really well to minimize distractions. You can customize the sound, microphone and lightening effects via a downloadable program. It has a Discord Certified game-chat dial so you can adjust the volume of chat vs game sounds. Most importantly it's a very comfortable headset! You can have the best headset features in the world, but they don't mean a thing if you don't want to wear it! This headset checks all the boxes for comfort and performance.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Design
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Would not spend money on any other headset

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    JBL - Quantum 800 RGB Wireless DTS Headphone:X v2.0 Gaming Headset I am not much of a gamer anymore so I gave them to my son to try. I won't get them back. I asked him to give me his input on this headset. These are his words: This headset has great sound quality and battery life. The design is great and they are very comfortable to wear. The Bluetooth works flawlessly. The mic works well and muting the sound is easy. The cable attaches easily and is smooth, too. However, I prefer the Bluetooth. The headset connected in seconds and stays paired until it is turned off. I believe it is the best headset for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great headset for people who want comfort

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset is great to use because while you can use it for your iPhone or android you can also use it for your console or computer for a very long time without needing to take it off or recharge it

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    An emersive gaming experience

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using a different pair of wireless headphones but they are not so comfortable so I wanted to try something different. JBL is a brand I've always enjoyed and this headset has not let me down. The set comes with the wireless receiver for my PS4, a charging cable and a 3.5mm cable for when you want a wired connection. Setup with my PS4 could not have been easier. As soon as I plugged in the receiver and powered the system on, it immediately recognized my headset and I was ready to go. I played a friend online in a game of MLB The Show and the sound was amazing. It was like I had a home theater system on my ears. The music, the announcers, the crack of the at...everything sounded so real and intense. My buddy heard me perfectly on the other side and I know he was jealous about my sound experience. I also paired the headset to my phone and while I have other audio options, these were beasts. I love the controls that easily accessible, the battery life has been fantastic and they are super comfortable to wear , which was important to me after my last headset. This headset makes me want to play more games which says a lot.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    For the price, these headphones are legit!

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow, these JBL Quantum 800 headphones are amazing. Knowing why being made by a top manufacturer in the sound game is why and it shows. For the price point, you cannot beat a heaphone setup that is seriously the absolute best I have tried yet over Bluetooth. The main reason why is the timing for sounds, it is spot on! I own very expensive gaming heaphones from Turtle Beach and HK audio and these simply beat the TBs and are right on par with my $589 HK Audio's setup. Many BT headphones for gaming are horrible, also has a latency issue and the sound never lines up, with the JBLs, it is finally spot on. The sound is amazing, true surround sound in a headphone for amazing gamimg and even movie watching. The noise canceling is also fantastic and blocks out all 4 of my daughters yelling and screaming while playing in the house. Tge lows hit low but are not too much where your ears hurt afterwards. The mids and highs are crisp, no tiny sounds at all. The battery lasts about 8 hours on average ar 3/4 volume for me. Also, the microphone is fantastic with the flip up mute option. My gaming buddies say I sound very clear on their end. Give these headphones a try, you will be very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Tech Insider Network Member

    Rated 3 out of 5 stars

    A Complicated Review

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To start off I'm gonna be upfront and say that I never got my headset, sadly a porch pirate got it before I could ever use my own pair. I did however get to use my friend's same headset since his is what made me want to get these. I only wore them for PC gaming so I'm not sure how well they work on console and I wanted a headset that wasn't limited to just my PS4. They use 50mm drivers and with the DTS quality you're gonna get some great sound, and pretty clear audio over all. The battery life is great for long gaming sessions and its got a pretty quick charge time. I do like that it uses type-c since I have so many of those cords now with my phone. Overall its a good headset, I just wish I would've gone to the store to get them instead of ordering online, but I'll just chock it up as another reason why this virus sucks.

    I would recommend this to a friend