Customer Ratings & Reviews
- Model:
- JBLQUANTUM800BLKAM
- SKU:
- 6408566
Rating by feature
- Value
Rating 3.2 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.6 out of 5 stars
Customers are saying
Customers commend the Quantum 800 RGB Wireless DTS Headphone:X v2.0 Gaming Headset for its exceptional sound quality, praising its noise-canceling feature and amazing sound. They also appreciate the comfort of the headset, describing it as very comfortable. While some customers have concerns about the accuracy of the product description regarding its wireless functionality, the overall positive feedback on sound quality and comfort make this headset a popular choice among gamers.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Many better options for the price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to replace my steel series Arctis pro headset and wanted to go wireless. Due to the virus outbreak the stock was limited but i was shown this headset and was intrigued with what i was reading about it. So for the Pros first: +Sound quality was quite good and surround sound excellent in game +flip up mic muting is a welcome touch Negatives: - Biggest negative is that you can not use the headset while charging. So when the battery runs out you either have to connect to the 3.5mm port or charge it and do something else for a while. - Charging takes forever. Each night i have had to charge it overnight because it is just not practical to try and charge in between sessions and expect to have long lasting performance. -Battery advertised at 14 hrs. The Max I have had is 8 hrs. and that is with it being brand new. -There is a small button on the headset that can be used for talking to others in the room with the headset on, but it easily gets pressed when adusting the headset and then game/chat volume disappears. Overall I cannot recommend this headset. There are many better options for this price point.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Quantum 800 did not meet your expectations. We're always looking for ways to improve so please contact us so we can help you: https://bit.ly/2zwFkYM
- Cons mentioned:Wireless
DOES NOT WORK WIRELESSLY WITH XBOX One
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Totally misleading - Sounds fine but not $200 fine for a NON-WIRELESS headset for the Xbox One... This is a wireless headset for a PC - but its wired for the XBOX/PS4 ETC.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for your feedback. We are sorry that the Quantum 800 did not meet your expectations. There are many different ways to connect headphones to any given system. We at JBL have made it possible to connect the Quantum 800 in various ways: Wired, Bluetooth, and USB Wireless. Unfortunately, the Xbox One controller does not support USB headsets. This is not specific to JBL. For use with the Xbox One, you are limited to using the 3.5mm wired connection.
For PC and Playstation ONLY
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Whoever wrote the description and specs for this headset is a deceiver. Even the box gave me better information than the online description. If i would've seen the box in store first i would've never wasted my time with it. I bought these for use with my xbox one x because obviously the specs said it would work great with xbox... it hardly works with xbox... I got better and louder sound from a cheap spare headset that was about $40 as compared to this one... that shouldn't even be possible when me or anyone is opening this much money.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Quantum 800 did not meet your expectations. Our JBL Quantum 800 headset is compatible via 3.5mm jack with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac, and VR. You can use the 2.4GHz wireless connection with PC, PlayStation, Mac, and VR. You just need to make sure you adjust the audio settings on your Xbox to get the full experience.You can check out what compatibility each connection type has on our Quick Start Guide here: https://bit.ly/2Ke1zYG