Customer Ratings & Reviews
- Model:
- JBLQUANTUM800BLKAM
- SKU:
- 6408566
Rating by feature
- Value
Rating 3.2 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.6 out of 5 stars
Customers are saying
Customers commend the Quantum 800 RGB Wireless DTS Headphone:X v2.0 Gaming Headset for its exceptional sound quality, praising its noise-canceling feature and amazing sound. They also appreciate the comfort of the headset, describing it as very comfortable. While some customers have concerns about the accuracy of the product description regarding its wireless functionality, the overall positive feedback on sound quality and comfort make this headset a popular choice among gamers.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Questionable Bluetooth, Uncomfortable Ear Cups
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this hoping I could use it for the PC and mobile at the same time, or even have it paired to both at the same time. I had serious issues getting it to pair to both, and then when I had it paired to my phone, it would unpair it from my PC and force me to either then turn off bluetooth on my phone and re-pair it, or to use it via USB on the PC and bluetooth on my phone. The sound is much better via bluetooth than USB, in both directions, and trying to get it to play music, while chatting and playing a game takes some jenga/twister/yoga to do. I wanted simplicity, I got more swapping this out for that. Also, the holes in the ear cups are not big enough to do a comfortable over ear. My old Logitech USB gaming headset cost half as much, is multiple years old and is more comfortable.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thanks for your feedback. We're always looking for ways to improve. Our JBL Quantum 800 can be used from one source at a time. This explains why you're experiencing the headphones disconnecting from your computer when you're pairing it with your phone. If you need more help, please reach out to our Customer Support.
- Cons mentioned:Rgb lighting
Overpriced, Bad construction.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kinda Crap NGL way overpriced for cost RGB drains battery at alarming rate after a wile I was unable to update firmware contacted support, they said they would give me a return label and just didn't. Ended up braking, the @#%&*!% plastic that connects the headband to the speaker snapped right where the clear part meets the speaker
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for bringing this to our attention. We're not sure why the replacement process for your JBL - Quantum 800 did not push thru. We'd still like to work with you directly to get this issue sorted out. Please contact our customer support team using this link. https://bit.ly/2WocMfi
Extremely Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product gives ok sound quality but if you are looking at this for your XBOX product and are expecting a wireless head set like I was be prepared for a huge letdown it will work with the XBOX but you will not be able to use the wireless capabilities it has to be plugged into your controller to work so if you want a true wireless headset stay away!
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Quantum 800 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.