Customer Ratings & Reviews
- Model:
- JBLTOURPROPTWSBLKAM
- SKU:
- 6463746
Rating by feature
- Sound Quality
Rating 4.3 out of 5 stars
- Battery Life
Rating 4.4 out of 5 stars
- Connectivity
Rating 4.2 out of 5 stars
Customers are saying
Customers regard the Tour Pro Plus True Wireless Noise Cancelling Headphones as a great product with exceptional sound quality, comfortable design, and long battery life. However, some users have concerns about the fit of the earbuds and connectivity issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Bought and returned
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love other JBL products but these arent it. They dropped every 30 seconds so audio cut out the app isnt great and if you use on 2 or more devices its a MAJOR pain to swap back and forth due to connectivity. the sound quality is great. but the problems arent worth it. and for those curious i swapped to samsungs buds 2 pro no issues since if you dont have a samsung go sony
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate your time in providing your feedback on our JBL Tour Pro+. To avoid interference when using our this device, please keep away from wifi networks, walls, and other Bluetooth devices that may interfere with the signal of your earbuds. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. If you have questions or concerns about your device, please contact our customer support for further assistance.
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Not pleased.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love JBL!! But I had nothing but issues with the connectivity (left bud) from the beginning! Also, if I wanted to connect to different devices it seemed I had to reconnect like new with my phone every time. Sound was awesome and the feel of the case was quality. The feel in my ears was not the best. I had to use my own silicone adapters to make it fit right. As much as I love JBL flip can't recommend these buds or the lives. They both disappointed me ☹️
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for contacting us. Since your connectivity issues require troubleshooting by our product specialists, we would like to ask you to contact Harman Customer Service by phone, email, or chat to help you with the matter. https://bit.ly/2WocMfi
- Cons mentioned:Connectivity
Easily lose connection
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is pretty but the main thing I dislike about these earbuds is that they lose connection often
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate the feedback you've provided to us. We understand that our JBL Tour Pro+ didn't meet your expectations. If this happens again, try putting both buds in the charging case for 10–15 seconds before putting them back in your ears. Then disable Bluetooth on the connected mobile device for around 20 seconds, then re-enable it. If you have any questions or concerns about your device, please contact our customer support.
- Cons mentioned:App, Connectivity
Pure trash!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These buds are hot garbage. I've had them for 24 hours and they're going back. Connection issues galore. This is embarrassing. These people have the nerve to ask me for $200 of my money and they put out some embarrassing nonsense like this. Utter incompetence. Hard pass. Very very very hard pass. Their app is the worst in the industry.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .This isn't the experience we wanted our customers to have with our products. If you've had this product for not more than 30 days, you can always return it and get a full refund. Please use the link to contact our customer support. https://bit.ly/2WocMfi
- Cons mentioned:Connectivity
A disappointing experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible - connection issues, sound quality issues and poor 'transparency' when attempting to hear yourself on conference calls.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .We appreciate your feedback. Please check the audio settings on your device to confirm that the 'JBL Tour Pro+' is selected as the default output audio device for calls. For sound quality, you may check the music player app on your source device to see if Equalizer is engaged. If engaged, turn off the equalizer. If turning it off does not resolve the issue, turn it on again and adjust the EQ by boosting the bass to your liking. If you still find the sound quality insufficient, you can control the Equalizer through the JBL Headphones App to adjust and enhance the bass levels and desired music mode. If you have already tried this and remain unsatisfied with the sound quality, rest assured that we're always looking for ways to improve, and your feedback will be forwarded to our development team for future improvement.
- Cons mentioned:Connectivity
Overrated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst wireless earbuds I have ever owned. Connectivity issues are tiring and phone calls sound quality horrible. Save the extra bucks and get something reliable.
No, I would not recommend this to a friendBrand response from JBL Support
Posted .Thank you for taking the time to provide us with your feedback. We'd like to work with you directly to troubleshoot the issues you're experiencing with the JBL Tour Pro+. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline