Customer Ratings & Reviews
- Model:
- 83AC001AUS
- SKU:
- 6571372
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers regard the Yoga 9i as a highly portable laptop with a stunning touchscreen OLED display. They appreciate its fast performance, 1TB SSD storage, and powerful Intel Core Ultra 7 processor. However, some users have concerns about its battery life and occasional blue screen issues.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Customer support
Will not connect to Network Drives
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not been able to connect to my Network or external devices making the purchase useless. I have wasted so much of my time with on line chat support trying to get to the bottom of this. The first time they disconnected me, the second and third times they claimed the problem had been resolved. Not so. Tomorrow I am packing it up and returning it to Best Buy. I was so excited to purchase this 2-in-1 and now I’m totally disappointed.
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi, DianeG. We are sorry to hear that your Yoga 9i gave you such trouble, leading to you returning it. While saddened that this is the case, we understand your decision and hope that you find the right device for you. We hope that you choose our product again in the future, and we appreciate you taking the time to share your experience with us so that we may investigate further to make the necessary changes.
- Cons mentioned:Blue screen
Terrible quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this laptop before leaving on a 2-week trip. It blue screened the third time I turned it on and continues to do so. Avoid this!
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey, BenJ. We're sorry to hear that you're having this problem with your Yoga 9i. If you can get past the blue screen initially after startup, follow the following steps. If not, please skip to the last step to contact Lenovo Support for assistance: To try to resolve this, first, we recommend ensuring you have the latest software by checking for updates, as this could correct the issue. To do so, first, open the Settings app > Select the Windows update tab > Select the Check for updates button. Next, open the Lenovo Vantage app > on the homepage, select the Check for updates button. If after the available updates are applied and the system restarts, yet the issue persists, in-depth troubleshooting will be necessary to fix the problem. We recommend contacting Lenovo Support here 877-453-6686, for further assistance. We thank you for your time taken to share your experience with us and apologize for the inconvenience this has caused you.
Worst Customer Service I have ever had!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t give you a review on the Lenovo. Geek Squad could never get the files transferred from my old computer to the Lenovo to where my files could be read. I was in the store on 8 occasions. Extremely frustrating!!! I returned the computer and will go elsewhere where I can get satisfactory service.
No, I would not recommend this to a friendBlack Screen, unusable!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 months old, barely used, boots to a black screen!
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey DavidW,
We're sorry to hear that you ran into this issue with your Yoga 9i. To help resolve this issue, first, try following these troubleshooting steps:
1. Perform a static discharge/power cycle. To do so, first remove all cables connected to the device (power adapter, HDMI, external mouse, external keyboard, etc.).
2. Be sure device is powered off, then. press and hold the power button down for 60 seconds. When done, re-attach all cables and insert the power adapter, letting the laptop charge for a couple minutes, then power up the machine as usual.
3. (If your device boots after steps 1 and 2) Try to update the drivers on the Lenovo Support site: https://pcsupport.lenovo.com/. Type the machine serial number (S/N) on the search bar. Hit enter to search the details regarding that unit. Click on the Drivers and Software tab, head to the Manual Update tab. Filter the Operating System drop-down to Windows 11 and proceed to downloading / updating the drivers. Restart your laptop when updates are done.
If your issue persists after these steps, we then recommend contacting Lenovo Support directly at this number: 855-253-6686, to work with a representative for more in-depth troubleshooting.
Please update us when you can regarding this, and we appreciate you taking the time to share your feedback with us.
- Cons mentioned:Blue screen, Defective
SO many issues in 1 week
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really think I received a defective laptop, because there is no way a brand new laptop should be giving me so many issues. First day I used it, fresh out the box, I opened OneNote and took some notes then I tried to open the settings app and it wouldn't open after many attempts. Tried again 10 mins later and it finally opened. Then on tablet mode, I could take hand written notes on OneNote but when I tried to switch between pens colors it wouldn't work. I probably clicked the pen icon (on OneNote) like 30 times before worked. Then yesterday when I opened my laptop half of my wallpaper was missing, half the screen was black. The taskbar was nowhere to be found and my keyboard and trackpad wasn't working but yet the lights on the keyboard were on. Closed the laptop and opened it again, couldn’t sign in with face ID or fingerprint, keyboard still not working. The only thing working was the display, had to long in by inputting the pin with the touchscreen pin pad. Logged in, taskbar still not visible, cursor no were to be found, keyboard/track pad still not working. Closed laptop again, opened it and the screen was off, couldn't get it to turn on anymore but keyboard light were still on. After trying to function for 20 mins I gave up. I opened up the laptop 30mins later and it was working perfectly fine. Huh?? So some days it works and others it doesn't? I've had it for a week, there's no way a BRAND NEW laptop should be acting like this. It's 32GB of RAM and 1TB storage. I will be returning this, my 6 year old surface pro 7 works better than this
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey, KimberlyH. We are sorry to hear that you are having trouble with your Yoga and apologize for the inconvenience this has caused. It seems as though you are having an operating system and software stability issue. To try to resolve the software side of things, we recommend checking for and applying updates in both Windows update settings and in the Lenovo Vantage app on your Yoga. If the issues continue after these updates, we recommend you call Lenovo Support for additional help at: 877-453-6686. Thank you taking the time to share your experience with us.
- Cons mentioned:Blue screen
Bad Screen Response and Possibly Bad Hinges
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Right out of the box one of the keys on the keyboard popped off. I heard something fall on the ground, that didn't make me happy. I didn't even touch the keys and that happened. Luckily, I popped out back on, but still that shouldn't have happened. Annoying! After I set everything up, on day 2 if having it, the screen was showing signs of an intermittent screen response issue. When opened in the laptop position, the screen was just black and then would occasionally flicker. Then, randomly it would start working. Also, the computer wouldn't switch between laptop to tablet mode. Either the keys would register in laptop mode or the touch screen wouldn't respond, additionally, I'd get a black screen. I thought it was a user error and decided to be patient. My patience ran out when this problem continued and I brought it into Best Buy to show the computer tech guys, they agreed that my computer was glitchy and probably issues with the wiring in the hinges. I agree. I've had to stand in a number of lines for this computer and so far, I'm not impressed with this brand. I tried contacting customer service, only to get nowhere with their AI chat bot. I've returned my faulty computer and am hoping that I'll have better luck with the replacement. I'm left wondering, why wasn't the computer out under mute thorough testing? I've wasted a lot of time setting up my first computer and installing software, only to have to deal with reinstalling it when I get my replacement. I feel that with all this frustration, Lenovo should offer a further discount. After all, I'm dealing with the consequences of poor quality control!
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hi, Terese. We're sorry to hear that you had such trouble with your Yoga 9i. We are investigating this matter further to see what changes may be necessary. We hope that your replacement is working out well for you, and we appreciate you taking the time to share your feedback with us. In the future, should you need help, feel free to contact Lenovo Support here: 877-453-6686, for assistance.
- Pros mentioned:1tb ssd
zero stars because of the blue color its UGLY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.zero is cause of the blue color black or silver color only but! over all very good laptop but the screen is beautiful speaker are mad loud such quality sound does not over heat and please stop adding mcafee
No, I would not recommend this to a friendBrand response from Lenovo Product Expert
Posted .Hey, RayRay, while we're thankful that you chose our product, we're sorry to hear that the color was a miss for you once you saw it in person, but it is good to hear that it has been great for your use.