Customer Ratings & Reviews

Hey there, Nettie. We appreciate your time in leaving us a review regarding your top freezer refrigerator. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly, this was not your experience, and we apologize. We will surely pass on your feedback to the rest of our team. ^Anthony

Hi, John. Thank you for sharing your detailed experience with the LG Refrigerator (LTCS20020S) model. We appreciate the time you took to outline the delivery and installation process, and we’re glad to hear your unit is now working properly.

For the door closure issue you mentioned, it’s helpful to ensure the refrigerator is properly leveled. If the front of the unit is slightly higher than the back, the doors will naturally close more easily. You can adjust the leveling legs at the bottom of the unit by turning them clockwise to raise or counterclockwise to lower. This small adjustment can often improve door alignment and closure. For more information, visit https://www.youtube.com/watch?v=x9rfSiLLVus. If you’d like us to take a closer look or assist further, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy

Hi, James. Thank you for reaching out to us. We understand the importance of having your LG Refrigerator (LTCS20020S) model delivered and set up correctly, especially when dealing with repeated delivery and installation challenges.

For the ice maker issue, one helpful step is to check that the water supply line is properly connected and the valve is fully open. You can also reset the ice maker by pressing and holding the Test/Reset button located on the ice maker until you hear a chime. This helps restart the cycle and can resolve faulty operation. For more guidance, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181. If the issue continues after these steps, kindly send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you further. ^Juvy

Thank you for providing us with valuable feedback. we’re sorry that the LG - 20.2 Cu. Ft. Top-Freezer Refrigerator - Stainless steel didn’t suit your overall needs. This will be considered for our continuous improvement. If you need future assistance with your unit, Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you. ^James.

We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette

Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.

Hi, Sharon. We appreciate you sharing your experience with your LG Refrigerator (LTCS20020S) model. We're here to help ensure you have a positive experience with LG products and are committed to providing reliable, high-quality products and services.

For a drip line leaking onto the top shelf, a common reason is a clogged or frozen defrost drain. To address this, you can try unplugging the refrigerator and allowing any ice in the drain line to melt. Once melted, you can carefully clear any debris from the drain opening, often located at the back of the refrigerator compartment. For more help, visit https://www.lg.com/us/support/help-library/lg-refrigerator-how-to-troubleshoot-a-leak-inside-the-fridge--1337885189181.

We'd like to investigate this further and help you find a solution for your refrigerator's performance. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore possible solutions. ^Juvy

Hi, Katie. Thank you for sharing your experience with the LG Refrigerator (LTCS20020S) model. We understand how important flexible shelf space is, especially when storing taller items like bottles.

For future reference, this model features adjustable door bins and removable shelves, which can help create more vertical space. For example, removing one of the freezer shelves entirely may allow bottles to stand upright. You can find setup tips and troubleshooting steps here: https://www.lg.com/us/support/video-tutorials/shelf-adjustment-and-removal-refrigerator-CT10000021-20150262918546. If you'd like us to take a closer look or assist further, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy

Hi, Paul. Thank you for sharing your experience with the LG Refrigerator (LTCS20020W) model. We understand your concern about dealing with shelving that doesn’t hold up over time—especially when the cost to replace adds up quickly. We strive to provide durable, reliable, high-quality products that exceed our customer's needs and expectations.
To help prevent future breakage, we recommend distributing weight evenly and avoiding placing heavy or oversized items near the ends or center of the shelves. It’s also best to ensure cold items are fully settled before placing them back after cleaning, as sudden temperature shifts can stress the plastic.

We’d love the opportunity to look into possible support options for you. Please send us a private message on social media @LGUSSupport so we can review your unit’s coverage and explore ways to assist further. We’re here to help make things easier. ^Juvy

Hi there, Alice. Thank you for sharing your experience with the LTCS20020S refrigerator. We understand that it’s not cooling your drinks to your expectations — we understand how concerning it is to invest in a brand-new appliance and not get the performance you were hoping for. For optimal cooling, we recommend setting the refrigerator temperature to 37°F and ensuring there’s proper airflow by not overpacking the shelves, especially near the vents. It’s also helpful to allow at least 24 hours for the unit to stabilize temperatures if it was recently installed or had a heavy door usage. We’d like to look into this more closely and assist you directly. Please send us a private message on social media @LGUSSupport so we can work with you to find a resolution. We truly appreciate your patience. —Avril

Hi, there. We appreciate that you took the time to give us your insights on your LG Refrigerator (LTCS20020S) model. We regret to hear about the inconvenience you have experienced with the cleanliness of the exterior.


We understand how important it is to have a refrigerator that is easy to clean, especially when you have kids. While the exterior of the refrigerator may require more attention to maintain its cleanliness, we are glad to hear that you find the inside to be nice and cool. We prioritize This aspect to ensure your food stays fresh and at the optimal temperature. For help and guidance related to the concern, you may visit this link: https://www.lg.com/us/support/video-tutorials/lg-french-door-refrigerator-clean-care-CT10000021-1366834356935#. If you have any further concerns or questions, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy

Hi there. Thank you for raising your concern. I'm so sorry to hear that you're having such a frustrating experience with the replacement part for your ice maker. It's unacceptable that we provided you with the wrong part, and it's even more frustrating that it took so long to resolve the issue.

I can imagine how frustrating it must be to have to wait for a replacement part, only to find out that it's not the correct one. And to make matters worse, having to wait even longer for the correct part is just unacceptable.

I want to acknowledge your frustration and apologize for the poor experience you're having with our service. I'm also sorry to hear that our representatives were unable to accurately identify the correct part initially. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi, EstherD. We apologize for any inconvenience you have experienced with the LG Refrigerator (LTCS20020W) model. We understand your frustration with the lack of accessories and the freezer door's curve. We also regret any difficulty in determining the optimal temperature and apologize for any fluctuations. For basic troubleshooting, please visit this link: https://www.lg.com/us/support/help-library/not-cooling-refrigerator-CT10000021-1429710713371. If you find that the issue persists after following the provided instructions on the link, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy

Hi, Richard. Thank you for sharing your experience with the LG Refrigerator (LTCS20020S) model. We understand your concern about the door opens in the wrong direction, especially after installation. We strive to provide high-quality products and ensure a smooth experience. To resolve this, many LG refrigerators allow for door reversal, which can be done with some basic tools. We recommend checking the user manual for specific instructions on how to change the door swing direction. For more help, visit https://www.youtube.com/watch?v=P5-xIK_wbY8.

Please send us a private message on social media @LGUSSupport so we can provide further assistance and ensure your refrigerator meets your needs. We appreciate your understanding and want to help you get it sorted out. ^Juvy

Thank you so much for taking the time to provide feedback. We’re sorry to hear that the product did not meet your overall needs. We work continuously to improve the quality of our products and services that drive customer satisfaction. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we'll be happy to help you out. ^James.

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your unit did not meet your expectations and/or needs.^Venette

Hi, Andrea. Thank you for sharing your feedback on the LG Refrigerator (LTCS20020S) model. We appreciate your insights regarding the design and functionality of the refrigerator.

However, we understand that having a dedicated meat and cheese holder can be very convenient, and we recognize that the depth of the shelves may not suit everyone's needs. While the deep shelves can be great for larger items, we recommend utilizing adjustable shelf positions to maximize your space.

If you're looking for additional storage solutions, consider using bins or organizers to help keep your items more accessible.

If you have any other questions or need further assistance, please send us a private message on social media @LGUSSupport. We're here to help you find ways to enhance your experience with your refrigerator. Your satisfaction is important to us, and we appreciate your understanding. ^Juvy

Hi, Joel. Thank you for sharing your experience with the LG Refrigerator (LTCS20020S) model. We understand how important it is for your freezer door to close properly. We aim to provide reliable, high-quality products exceeding our customer's needs. As a troubleshooting step, please check for any obstructions that might be preventing the door from closing fully, and ensure that the refrigerator is level, as this can impact door alignment. For more help, visit https://www.lg.com/us/support/help-library/lg-refrigerator-how-to-troubleshoot-a-refrigerator-door-not-closing-properly--20153109606488. For further assistance, please send us a private message on social media @LGUSSupport. Our team will be more than happy to help you with the replacement process and ensure your concerns are addressed. We appreciate your patience and are here to support you. ^Juvy

We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette

We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette