Customers enjoy the quiet operation, easy-to-use controls, and large capacity of the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower. They appreciate the stackable design and sleek appearance of the unit, as well as the smart features that make laundry day easier. However, some customers have experienced issues with installation, Wi-Fi connectivity, drying performance, dents on the units, and the app.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,534 reviews
Pros mentioned:
Capacity, Efficiency, Noise level
Cons mentioned:
Weight
Rated 5 out of 5 stars
LG Washtower
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My wife wanted the LG Wash Tower when they first came out but we weren’t in the need for a new unit. Then last month out washer stopped working so I took the opportunity to run out and buy a new one. Ironically the wash tower was the only one that was available that day. It was on sale for $800 off the original price. They had it in stock so I took it home. It’s everything I hoped it would be. Stylish, and extremely efficient and very quiet. I’d give it 10 stars if it were an option. It’s compact and yet offers very large capacities. While stacked together the unit is very heavy (330 lbs). If you read the installation manual it does come apart to move it easier if needed. In my case, our laundry hookups are upstairs on the second story of our home so I’m sure glad it came apart. Very pleased and would absolutely recommend this to everyone
This reviewer received promo considerations or sweepstakes entry for writing a review.
One of the best washer and dryer purchases I’ve done in long time. Superb quality, compact, advance technology and just looks way dam good.
The first thing I noticed is they got the heights right. Standard stackable w/d are around 80-81 inches but LG ensured no useless space was included. They combined the controls in the middle saving a lot of room. Thee dryer is convenient to put things in and out of without feeling like you have to reach up, and the washer is at an easy to reach height as well.
One of the big upgrades on the washer side is that it leaves much less water in what I would call the seal channel of the door area. It seems like it does a great job of getting all the water out which many others fail at.
You can also see this when you take your clothes out after a spin cycle, and they are nearly dry already. I think this plays to the efficiency of the appliance as well. Also, the control panel is very easy to use. All the options you’ll need right at your fingertips without stretching to see what’s at the top. Want more features, Samsung offers an abundance of additional features via the download option. You can download a wash/dry cycle and send to your w/d.
The regular wash cycle is fast and extremely quiet. I’ve had to check on my washer a few times to really ensure it’s on because it was so quiet. Especially for anyone who lives in a building and does laundry late sometimes. It’s like nothings on.
Once the wash is done, you put them in the dryer and your settings will carry over. There's also a plethora of customizations that can be made to both washing and drying. The tech features are awesome, and easy to use. The AI is built-in, so there's not need to mess with any settings. It takes the guesswork out of doing the laundry. The dryer also has a cool wrinkle care feature, so that if you leave your clothes in the dryer for a while, it will lightly tumble them occasionally, so they don't wrinkle.
The lit inner drums of both the washer and dryer make it really easy to see. I've never seen an effective light inside a dryer until now! Enjoy the photos.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It's a gorgeous machine. I hope it last long enough to be worth the extra money for its style and beauty. Love the compact size and its very stable, not wobbling like my old machines and quiet.
I am confused about a couple of things.
1) The dryer lint tray appears to be a design flaw and a problem. When you open the dryer door a bunch of lint falls on the floor and is ALWSAY stuck to the gasket from the interiora ll along the bottom of the gasket. Basically the lint tray has openings that hit right up against the dryer door and maybe because of the sleek flat door design they screwed up on how the lint usually STAYS in the lint trap. Very weird design flaw. Do I return a huge machine because the lint falls out and I have to wipe the dryer door gasket and vacuum after each use, if I want a clean space? ...Dunno yet
2) The washing machine wrings the cloths so well that they are completely waterless but about 1/2 the time I use the dryer my cloths are damp after a full dryer cycle. Could be user error but I use the simplest basic dryer setting and press 'play' button. Doesn't seem like I should have to know something special or do any programming to get the dryer to dry the cloths. I'm confused about that one.
3) I replaced a 10 plus year old washing machine and though this is spectacular looking it doesn't do anything more with regards to the quality of the washing compared to our old front loading washer. Maybe a washer is just a washer and I should have not hoped that somehow and new machine would make cloths cleaner. I believe that they are not getting as damaged by the wash cycle though and this machine should be more efficient etc.
Overall very happy with this purchase other than the dryer gasket being covered in lint.. that also falls over the front of the machine and floor when you open the dryer door.
My kids love the look so much that they want to do laundry!
This reviewer received promo considerations or sweepstakes entry for writing a review.
We've had this Unit for about almost 1 year now. I have nothing but great things to say about it. Compact, Fits Great, Very low noise....we watch TV in the living room all the time.....and barely notice it's running behind a closed door in a closet.
This unit is wonderful, Connects to the internet easy to setup with the QR Codes which are on the front door of the machines, the best part is it registers itself, so the warranty and registration is easy and also sets up the app part.
The only weird thing is that to let us operate it remotely, we have to press and hold the Wifi Button, which does make sense because I'd touch the unit anyway, but I still haven't figured the real use of that part.
Then you have the option of running downloaded cycles through the remote setting, I understand that you can only provide so many cycles on the front panel, but through the App you can do a wider range.
The 2nd best for us to choose this one and not buy Washer Dryer separate units to stack, you guessed it.....the controls are in the middle, great for shorter and tall people, The capacity is ample and its front loader, so obviously you get a better wash cycle than the vertical drum, because the clothes fall from a height every time they rotate, v/s the vertical agitation never picks and drops the clothes.
The drum has a great offset between the dividers to give the clothes a nice rinse.
Both Washer and Dryer have a STEAM option in the cycle......love it.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Prior to purchasing this, I researched for 3 months for the right machine. I'm extremely pleased with decision. It's very quiet, efficient, super good looking, smart function. Installation went very smooth in my tight laundry space in condo unit.
I'm not a techie person, so it took me sometime to figure out the wifi connection. But I realized later that I wasn't reading the instruction correctly. Once I realized the mistakes I was making, it was soooo easy to connect to wifi. I also read "owner's manual" thoroughly, it really helps to do that. LG WashTower is very impressive machine. Now, I can wash my blankets so easily. Cloth comes out so clean too. I haven't used dryer steam function yet, looking forward to it.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Slightly bigger than I had imagined but it still fit in the space well and plenty of capacity for me (fit a queen bed set easily). Compared to the previous, cheaper, 20+ year old machine, this is a wonder. The center mechanical console makes all an easy reach. There are several straightforward programs to choose from. Quick and efficient loads and it has not frayed my clothing like the old machine would do. App control and cycle notifications are useful; I haven’t tried any custom cycles yet.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We’ve had this unit for a month, and are impressed more each day of use. The clincher was when we loaded it with TWO large items...a blanket and bedspread and the washer never gave it a second thought. Dryer? Just as good! We needed a stacked unit due to our laundry room configuration (space is shared with a beer and wine fridge.....priorities are priorities) and our last unit just didn’t measure up. And it is QUIET!! This LG is an absolute champ. I’d recommend to anyone!
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love this .. love look, size, performance, everything. It’s amazing! Huge drums but small footprint. Change lint after every dry. Empty drain hose each month on bottom front. Keep washer drum door seals dry after each wash cuz it’s a front loader and they can smell moldy if you don’t. I just run towel around it after each wash and dry inside door glass. Treat it good and it performs perfectly! The app needs some work for user friendliness but you can use basic options on touch screen right on washer and skip extra features avail in app til they fix it.
I would recommend this to a friend
Brand response from LGAnswers
Posted .
It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. We're sure that the whole community would like to hear your detailed suggestion of the LG Electric Dryer Wash Tower. Thanks again for your kind words and for being a fantastic customer! Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Pros mentioned:
Noise level
Rated 5 out of 5 stars
Sleek, high-tech units for laundry perfection
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We are very impressed with this setup. It is so convenient to have the washer and dryer combined into a single tower unit with a single control panel. With this configuration, the dryer knows what setting to use based on what setting you selected in the washer, as one example. The wi-fi connection and app also provides added flexibility for our use of these units so that we can be outside the home and know when a cycle is finished. Although the installation was included, we had to install on our own because our space was not ready when it was delivered. But the installation was straight-forward and as expected for a connection of this type. The units are also ultra quiet and sleek looking. A perfect fit for our home.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great combination of design and premium technology! It’s very quiet and elegant looking machine that washes your dirty laundry effortlessly. It’s compact and has a single full touch electronic control panel with LED display sandwiched between washer and dryer with plenty of program options to choose. Their app connects to the device seamlessly making it easier to operate remotely. The lint trap is easier to clean and doors are made of scratch resistant tempered glass. It’s been a year almost since the purchase and still looks new, also we have not faced any problems so far. Bestbuy service was also 10/10.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Our old set was getting old and to many problems. I did long research. After many reviews I decided. It will be the LG washing tower. We live in town house. So was important to be as small as possible. The LG tower is compact in a outside but nice and spacious inside. Control panel is comfortable located in the middle. Can’t be rich from any size person. Controls are simple and easy to use. Once you set the washer , the dryer knows what to do after. The turbo wash is amazing for smaller loads. It’s very quiet unit and almost no vibrations. Sometimes I don’t even know it’s working. So far very happy. It’s a beautiful looking unit and works great.
I would recommend this to a friend
Pros mentioned:
Noise level
Rated 5 out of 5 stars
Amazing quality in doin its job I like it
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My wife love this set more then she loves my beautiful Cat but it’s ok because it’s my cat
(: we always had LG they have improved there appliances I m very impressed with quick wash no noise great condition of my clothes after wash dryer u can’t hear much noise I mean I would 100000% recommend my beer grinder refrigerator has it own place by the washer so every time I grab a beer I never forget to put my clothes in the dryer after washer because I like the michina I started doin my own laundry and helped my wife with kids clothes and her laundry and she said nothing about me being in the garage (:
Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Made a custom laundry room and needed a stacked option. Found out about the tower, checked dimensions and it was perfect for my application. Have owned for just over two years now and still performing like a champ. Regular maintenance like cleaning lint trap after every use, tub cleaning, and drain screen cleaning is essential.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Purchased this the week after Thanksgiving and so far we love it! It saves so much space in our laundry area and is very quiet. We went with a stackable as we plan to renovate the area where the laundry currently is, and the new space will be small. It is very compact overall yet the drums are large so it is a great capacity size for larger loads. We have not encountered any issues using it and so far very happy with the purchase!
This reviewer received promo considerations or sweepstakes entry for writing a review.
I chose the Wash Tower because I liked the idea of an all in one energy efficient product that could fit in my small laundry room. The controls for both washer and dryer are located in the center, which you can’t get with the stackable type. The machines are very quiet, which is great for my small home. Overall great product.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We live in a condo that my parents left to us and we had their 27 year old Maytag stacked washer/dryer that worked pretty well but seemed as if it might go out anytime. Trying to find a new unit that would be as sturdy as outlet old one and fit in the confined space was not an easy task but THEN, along came the LG Wash Tower which had all the features - and then some- AND appeared to fit!! Thanks to John, the Pacific Sales - sales associate , we found out we could buy a right angle Dryer vent kit so that it vents from the right side of the unit instead of at the back which does allow it to fit in the space! We were fortunate to get it at $500 off the price! The only part we didn’t like was that the installers knew absolutely nothing about the unit and forgot to leave us the shipping bolts ( which LG recommends you install the next time you move)! We’ve had to communicate with LG directly to get the bolts shipped to us! The unit is beautiful and looks super space age! The washer is a little noisier than I’d like in the spin and drain cycles but it does a very nice job! Both washer and dryer have Steam functions ( which I’m still not really sure about using ). The unit communicates with other LG AI devices and notifies me on my Apple Watch and iPhone that it has completed its cycles which is really helpful in our 1000 sq ft condo!! Haha! The clothes come out very nicely and, most importantly, my wife is happy with it and, as a result, so am I!
This reviewer received promo considerations or sweepstakes entry for writing a review.
What little bit that I have used it, it's done really well and is an attractive unit...what sold me on it was a Queen size comforter fits in it...the digital display is impressive but I think I personally would have liked using dials better, with the option to have more control over the dry time & heat level. I have not tried the Steam option yet. The lights inside the tub, of both, only come on at the end of the cycle for a short time...I would like to see the light stay on through the whole wash cycle and dry time. One thing was a little distrubing to me, the top of the unit didn't look like the rest of tower...they didn't cover it (picture attached to show top of unit). When washing & drying is running, it's a lot more quiet than my last set...very nice!
This reviewer received promo considerations or sweepstakes entry for writing a review.
I absolutely love this wash tower, it’s very quiet which is very important to me since it’s located right off my living room in a very small house. It seems to clean better and is gentler on clothes than my previous top load washer/dryer unit. I’m extremely pleased with this purchase.
Perfect stackable for short people in small houses
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We've had our wash tower for almost a month and it's exactly what we wanted it to be. We've used it almost every day with zero problems. Even the remote start that I thought was silly has come in handy.
I'm glad we paid for delivery and installation because this thing is HEAVY. Installers even struggled a bit with our two back porch steps. Installation items did not include the steam kit for the dryer so I bought one the day before and the installers took care of it for me.
Now I just need to figure out what kind of pantry to build into my new open space.
We appreciate your fantastic review and are delighted to hear that you had a seamless shopping experience with us! Our team works diligently to ensure that our products meet your expectations and are delivered promptly. Thank you for choosing LG, and we can’t wait to serve you again in the future! ~ Tanisha