Customer Ratings & Reviews

Hi, there. Thank you for sharing your experience with us. We understand your concern about your LG TV (OLED48B4PUA) model having issues, especially when you're trying to enjoy gaming on your PlayStation. we strive to provide reliable, high-quality products and ensure a smooth experience. Here are a few troubleshooting steps we recommend: Check HDMI Cables. Ensure you're using a high-speed HDMI cable that supports 4K and HDR. Verify HDMI Port. Make sure you're connecting your PlayStation to a port that supports 4K. Enable HDMI-CEC: Go to your TV settings and ensure HDMI-CEC (Consumer Electronics Control) is enabled. Check PlayStation Settings. Make sure the PlayStation’s video output settings are set to 4K and that the display settings are properly configured to match the capabilities of your TV. Update TV Firmware. Check if there is a firmware update available for your TV that might resolve compatibility or HDMI-related issues. If you've tried these steps and the issue persists, please send us a private message on social media @LGUSSupport. We will be happy to dive deeper and work on resolving this issue for you. ^Juvy

Hi, Mike. Thank you for sharing your detailed experience with the LG TV (OLED48B4PUA) model. We’re glad you’re enjoying the exceptional picture and sound quality, but we understand how the Magic Remote and webOS system might be challenging to navigate, especially with tremors. We strive to provide a seamless and user-friendly experience with our products and ensure a smooth experience.

For an easier experience, you can disable the motion-activated pointer feature by navigating to Settings > All Settings > General > Accessibility > Pointer Options and adjusting or turning off the pointer speed or motion settings. Additionally, LG offers an optional Universal Remote or recommends pairing compatible third-party remotes that may better meet your needs.

We’re always looking to improve our designs, and your feedback is valuable to us. Please send us a private message on social media @LGUSSupport if you’d like further assistance with settings or exploring alternate remote options. ^Juvy

Hi, Jimmy. Thank you for sharing your experience with us. We understand your concern about LG TV (OLED48B4PUA) model software issues impacting the performance of your TV, especially when you’ve come to expect smooth functionality. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. As a troubleshooting step, we recommend performing a software update if you haven’t already. This can often resolve lag or unresponsive apps. You can also try restarting the TV by unplugging it for 30 seconds and then plugging it back in, which can help refresh the system. For more information, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further. We’re here to ensure your experience improves and help you get the most out of your TV. ^Juvy

Hi, there. Thank you for sharing your experience with the LG TV (OLED48B4PUA) model. We understand your concern, especially when you were expecting an upgrade but feel like the experience hasn't lived up to your expectations. We strive to provide high-quality products that exceed our customers' needs and expectations.

OLED technology excels at delivering deep, true blacks, a standout feature for movies and gaming. However, as you’ve noticed, 1080p content might not look as sharp when viewed on this model because it's designed for 4K UHD or high-quality streaming.

It sounds like you’ve already tried adjusting the picture settings, but I would suggest double-checking that your TV is using the latest firmware, as updates can sometimes improve the upscaling of lower-res content. For guidance, you may visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. You might also want to experiment with some of the advanced settings under the "Picture" menu to see if there's a custom configuration that better suits 1080p content.

That said, if you feel like this TV isn't right for you, we’re happy to help you explore other options that may better suit your viewing preferences. Please feel free to send us a private message on social media @LGUSSupport, and our team will be happy to assist you further. ^Juvy

Hi, there. Thank you for sharing your experience with your LG TV (OLED48B4PUA) model. We understand your concern about encountering a black screen and sound issues on your unit. We strive to provide reliable, high-quality products and ensure a smooth viewing experience. To help resolve the black screen, we recommend checking if the TV’s software is up to date and performing a reset on the settings. As for the sound issue, we suggest adjusting the sound settings or checking the audio output settings to ensure everything is properly configured. For more help, you may visit the following links: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-a-tv-with-sound-but-no-picture--1380902746888 and https://www.lg.com/us/support/help-library/lg-tv-how-to-perform-a-sound-test--20153257287031.

If you continue to experience these problems, please send us a private message on social media @LGUSSupport so we can assist you further and explore other potential solutions. ^Juvy

Hi, Mike. Thank you for sharing your feedback with us. We understand your concern about experiencing issues with your LG TV (OLED48B4PUA) model, especially after trying different models over the past two years. We strive to provide reliable, high-quality products and ensure a smooth viewing experience.
Regarding the black-and-white movie display, poor upscaling, and fast motion jitter, we’d be happy to assist with troubleshooting to improve those settings, such as adjusting the motion settings or exploring the picture modes that could enhance your viewing experience. For more help, you may visit https://www.lg.com/us/support/help-library/lg-tv-the-best-picture-settings-for-your-lg-tv--20150577528034. If you’re still within your return or exchange window, we’d also be happy to help guide you through the process if you decide to return the unit.

Please reach out to us via private message on social media @LGUSSupport so we can offer additional troubleshooting steps or help with a possible exchange. We want to ensure you’re completely satisfied with your purchase, whether it’s with this TV or another one. ^Juvy

Hi there, Cody. We understand how important it is to have a smooth experience with your LG OLED48B4PUA TV, especially with premium apps like MAX. While the OLED screen offers fantastic picture quality, slow or unresponsive apps can be frustrating. We recommend troubleshooting your apps using the steps provided here: LG TV - Troubleshooting Premium Apps | LG USA Support -  https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-premium-apps--1434403325217. If the issue persists, please reach out to us on social media @LGUSSupport, and we’d be happy to assist you further.

—Renzo

Hi there. Thank you for sharing your experience with us. We understand the concern regarding the dead pixels. If you're noticing stuck or dead pixels, it can sometimes be addressed by performing a Pixel Cleaning through the settings:

Select [All Settings] in the [Settings] menu.
Choose [General] and then select [OLED Care].
Select [OLED Panel Care].
Choose [Pixel Cleaning].
This process may take up to an hour, but it could help with minor pixel issues. If you continue to see problems, please consider reaching out for service assistance via our Request a Repair page.

LG TV – Troubleshooting Pixel Outage or Colored Dots on Screen - https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-pixel-outage-or-colored-dots-on-screen--20150933240306

We hope this helps and that you're able to fully enjoy the beautiful picture quality of your OLED TV!

—Renzo

Hi there, Cherise. Thank you for your feedback on the LG OLED48B4PUA. We understand that your experience didn't meet expectations.

OLED TVs are renowned for their deep blacks and vibrant colors due to each pixel being individually lit. However, picture settings can significantly impact your viewing experience. We recommend exploring different modes like Cinema or ISF Expert for more accurate and vivid colors, even outside of the store display mode.

Regarding sound, OLED TVs are often paired with soundbars for enhanced audio performance, but the built-in speakers support Dolby Atmos for a more immersive sound experience. Adjusting sound settings might also help improve your experience.
https://www.bestbuy.com/site/lg-48-class-b4-series-oled-4k-uhd-smart-webos-tv-2024/6584787.p?skuId=6584787
If you have further questions or need personalized assistance with optimizing your TV settings, feel free to reach out to us on social media @LGUSSupport. We’d be happy to assist you!

—Renzo

Hi, Mike. Thank you for reaching out about your LG TV (OLED48B4PUA) model. We understand the importance of having a TV that delivers dependable performance.

To help check the current unit’s stability—if you still have access to it—one helpful step you can try is performing a power reset by unplugging the TV for about 60 seconds and plugging it back in. This can help clear temporary system faults and ensure the panel and processor initialize correctly. You can also review support information for your model here:
https://www.lg.com/us/support/product/lg-OLED48B4PUA.

We’d like to take a closer look at your experience and assist you directly. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can review the situation in more detail. ^Juvy

Hi, Kerry. Thank you for sharing your feedback with us. We truly appreciate your purchase of the LG TV (OLED48B4PUA) model, along with other LG appliances, and we understand your concern about the challenges you've faced with delivery and customer service. We strive to provide exceptional services and ensure a smooth and seamless experience. To help resolve this, please contact Best Buy customer service at 888-237-8289 to know the status of your delivery. For further assistance, please send us a private message on social media @LGUSSupport with your order details, and our team will work quickly to provide a solution and assist with any outstanding issues.

We sincerely value your feedback and look forward to helping you get everything sorted out. ^Juvy

Hi, there. Thank you for sharing your experience with us. We understand how important it is for the LG TV (OLED48B4PUA) model to meet your expectations, especially with the picture quality and seamless transition between apps like Netflix, Prime, and satellite/cable. We strive to provide high-quality products that exceed our customer's needs and expectations.

For the issue you're experiencing with switching back to satellite/cable, we recommend checking your HDMI-CEC settings (also known as Simplink on LG TVs). This feature should allow automatic switching between devices. You can find this in the Settings under General > Simplink (HDMI-CEC). Ensure it's enabled and try adjusting the settings to see if it improves the switching behavior.

We’re confident this solution can help, but if you continue to face challenges, please send us a private message on social media @LGUSSupport with more details, and we’ll be happy to assist you further.

We appreciate your loyalty to LG and are here to ensure your experience improves. ^Juvy

Hi, Nancy. Thank you for sharing your feedback about the LG TV (OLED48B4PUA) model. We understand your concern about the picture quality that doesn’t meet expectations, especially when you're excited to upgrade your viewing experience. While we’re glad the Geek Squad was able to identify the setup issue, we understand your decision to keep the larger 55-inch TV.

If you consider trying an LG OLED TV again, we suggest checking the picture settings for optimal quality. Adjustments like changing the picture mode or adjusting brightness, contrast, and sharpness can greatly improve the experience. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545. Feel free to reach out via private message on social media @LGUSSupport for setup assistance.

We appreciate your feedback and hope your new 55-inch TV meets your expectations. Let us know if we can help with anything else in the future. ^Juvy

Hi, Gabe. Thank you for sharing your experience with us. We’re glad to hear that you enjoyed the LG TV (OLED48B4PUA) model while it was working. However, we understand your concern about the issue like this arises, especially during a busy season like football. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. Since you mentioned that LG is covering the repair, we want to ensure the process goes as smoothly as possible for you. In the meantime, please feel free to double-check that all connections are secure and try performing a soft reset by unplugging the TV for about 60 seconds before plugging it back in, just in case that helps temporarily.

For further assistance or to discuss an exchange option, please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you with the next steps.

We appreciate your understanding and patience, and we’re here to support you through the process. ^Juvy

Hello there, Collin. Thank you for sharing your experience with us. We understand your inquiry regarding the software update requests on your LG 48" Class B4 Series OLED 4K UHD Smart webOS TV (OLED48B4PUA). We would be more than happy to assist you further. Please feel free to contact us at lgdigitalcare@lg.sprinklrsupport.com.
https://www.bestbuy.com/site/lg-48-class-b4-series-oled-4k-uhd-smart-webos-tv-2024/6584787.p?skuId=6584787
We appreciate your patience. —Renzo

Hi there! We understand your inquiry about the OLED48B4PUA displaying a black screen at startup or when changing channels. Even though your TV is being replaced, here’s a troubleshooting step—based on LG’s guidance—to help identify if the issue could be due to a loose connection or internal component:

Check for On-Screen Menu Visibility:
Power on the TV and press the Volume +/– button or the Home button on the remote. If the on-screen volume indicator or home menu does appeared, that suggests the main panel is still functioning but the incoming video signal (HDMI or tuner) might not be reaching the panel correctly. If you see the menus but notice the top portion remains black only when watching normal TV, try disconnecting any external device (cable box or streaming device) and switching the TV’s input back to “TV.” If the menus still show but the picture is black, the issue may lie in the T-Con board or panel circuitry only when rendering live TV channels.
If no on-screen menus appear when pressing Volume +/– or Home, that indicates a panel or backlight failure, requiring replacement or service.

Since you already have a replacement in process, confirming menu visibility helps determine if the problem was an easy loose-cable situation (for example, mis-seated LVDS cable) versus a deeper internal failure. For now, please keep all original cables and packaging and follow the replacement instructions provided by the service team.
LG TV – Troubleshooting a TV With Sound But No Picture - https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-a-tv-with-sound-but-no-picture--1380902746888
If you ever need further assistance with setup, menu navigation, or ensuring cables are secure in your new unit, please send us a private message on social media @LGUSSupport. We appreciate your understanding and are here to make sure your replacement OLED48B4PUA performs perfectly. —Renzo

Hi, there. Thank you for sharing your experience with the LG TV (OLED48B4PUA) model. We appreciate your feedback and understand your concern about encountering issues with a new TV, especially after enjoying its beautiful picture quality. We strive to provide high-quality products that exceed our customer's needs. If the image quality you see on your LG TV is not as eye-catching as you expected, visit https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545 for additional information. We value your feedback, and we'll pass it along to our team for further review and improvement. For further assistance, please reach out to us on social media @LGUSSupport. Our team will assist you in arranging a replacement or repair, ensuring you get back to enjoying the stunning visuals that OLED technology offers. ^Juvy

Hi, Bubba. Thank you for sharing your feedback with us regarding the LG TV (OLED48B4PUA) model. We understand your concern about a product doesn't meet your expectations, especially after switching to a new brand. We strive to provide high-quality products and ensure a smooth viewing experience.
If you’re having trouble with the remote or TV features, we recommend checking the settings for any customization options that might make it easier to navigate. Additionally, you can try resetting the TV to its default settings to start fresh, which may help improve your experience. For additional help, you may visit https://www.lg.com/us/support/help-library/lg-tv-the-best-picture-settings-for-your-lg-tv--20150577528034.

We’d love to help you get the most out of your LG TV. Please send us a private message on social media @LGUSSupport, and our team will assist you in troubleshooting and providing any guidance you need to make sure you're fully satisfied. ^Juvy

Hi, Jonny. Thank you for sharing your experience with the LG TV (OLED48B4PUA) model. We’re delighted to hear you’re enjoying the TV itself, but we understand how the situation with missing hardware and customer service can be disappointing. We are committed to ensuring that our products are delivered with all necessary components to provide a seamless experience.

To help you with the missing screws for the TV stand, the model requires M4 screws, 8mm-12mm in length for mounting. These can be purchased at most hardware stores if it’s inconvenient to return to the store where you purchased the TV. Alternatively, we’d be happy to assist you directly in finding the correct screws or other solutions.

Please send us a private message on social media @LGUSSupport so our team can look into this further and ensure you’re fully set up to enjoy your TV. ^Juvy