Customer Ratings & Reviews

1st LG Washer and so far it’s been pretty good. The machine is large and quiet. There’s a little learning curve for those that are not used to all of the computerized systems and functions. I still prefer the “old school” machines for their easy use and durability. It’s fairly easy to use once you know which functions to use for each type of wash. The HE washers now tend to use the minimal amount of water so use the Deep Fill when you are able to. Some settings don’t allow the deep fill. Watch a You Tube video that shows the different functions.

I just got this washer and even though it has the same capacity as my old washer, it seems to fit a lot more clothes and the agitator is definitely a plus, because I can see the difference in the cleanliness of my clothes!

This washer and dryer combo works amazing ! I had an old set and I upgraded to these and it’s the best decision I have ever made ! My clothes actually get clean and the washer and dryer are super quiet ! I would highly recommend these !

Great purchase for a first time buyer. Got numerous good reviews. They both work very efficiently and are very quiet!

I enjoy this washing machine for the agitator option, and the fact it has a matching dryer, however there’s definitely some quirks. This is my fourth one in 6 years, so i highly recommend the extended warranty option. My first 2 washers experienced a variety of problems after the first year (usually around 2.5 years old). BestBuy did exchange them for new product because i had extended coverage, as cost to repair was higher than purchase. I keep getting the same set for the simple fact that i have the matching dryer. My third washer lasted 18 months before the sensor and motor went. And my fourth, purchased 12/23 to replace the prior, was exchanged after 2 weeks. As others have mentioned, the water level on several settings is concerning because its so low. The clothes / items barely get wet, as theres less than an inch of water even on heavy load option. Anything past a few shirts isnt getting cleaned. The only option is to use the “deep wash” option (different than deep fill) in order to actually get your clothes wet. On the other settings, your clothes are likely to get damaged because of the low water setting as well as the agitator causing so much fruction (its also very loud because you hear each rotation since the water isnt there to add resistance). I attached pictures for those who want to see how low the water setting is. I had a tech out, and he agreed thr water on the standard settings are too low, but cant be changed as per LG, so deep wash is the only option which defeats the purpose in my opinion.

I love this washing machine. Looks nice and good quality, performance is great. I know some people don’t like the normal wash coz it didn’t have much water like old style washing machine. But I like it and you can download more washing styles like small loads, half load, full load and some others. Which I did and used the small load style. The fact that I can also see last used and how many uses is a plus. There’s a lot more Longevity that’s I cannot say coz I just got it lately. So all and all, it’s a great washing machine and I can recommend it.

Very nice quiet washing machine. The color is great graphite steel. I wish it had a buzzer for when the laundry is done. I don’t think it does but other than that I’m happy with it very huge capacity and fits right where the old one did Better

Absolutely love this washing machine. it’s huge and deep and it’s actually cleans the clothes just don’t overfill it. Only laundromat machines can clean when full. Had a front lading prior to this and I don’t miss it all. I wash and sanitize my nursing scrubs and deep clean my daughters soccer uniforms. Well worth the money. I used febreze can for visual reference. I’ve got 8 towels in here and it’s no way near 1/2 way full.

We bought this set to replace a front loader that died on us after only 4 years. We love how much this holds and is more compact than the front loaders.

Great washer/ dryer set! We replaced our Samsung set and were hesitant to change brands but this set was on sale so we decided to try them. We are so glad we did, they have outperformed Samsung from the start. So many reviews complained about the low water level in the tub of the washer but we have not experienced that. No matter what size load we wash there is plenty of water to get all the clothes wet, especially on the personal cycle. The dryer runs great, there is no need to run extra cycles as it gets everything dry no matter what size load. We would highly recommend this set!!

Great easy to use washing machine! Capability to wash king size comforter.

I like this LG, it has every feature you can possible need. Went back to agitator. I had a Samsung washer with no agitator. Never cleaned clothes well. I purchased LG dryer that matched as well. Also a great machine.

Easy to use. Glad I got the larger 5.3. Having the extra space is nice. Top rated on Consumer Reports. I can see why.

Very pleased so far. Capacity is fantastic. My only complaint is that I wish there was more control over water level, and that I could create a custom cycle to download instead of using LGs.

Love this washer. We have had it about 3 weeks now. My only ‘complaint’ is that it doesn’t seem to fill enough in normal wash which is 59 minutes. If you add and “extra rinse and spin” it add 25 minutes vs the heavy load is only 20 minutes longer but fills up more than I think is necessary

It’s an amazing washer highly recommend… clothes washes and blankets smell very well and look amazing

Had it for a few months now. It’s been amazing! Definitely recommend. Large capacity and leaves clothes super clean!

Beautiful new addition to house. 6 months no issues.

Best washer I’ve owned, last year I had a also brand new GE without an agitator that was the worst washer I’ve owned so I feel I had an apples to apples comparison. Clothes are clean, never goes off balance with big loads, lots of options. Wouldn’t have normally taken a chance on LG but was in a time crunch and so far I’m glad I did.

This is a great washer! Super quick. Only downside for me is that it can continue to wash if it feels out of balance, causing you to use a lot of water. You have to stand and stop the cycle once water drains and change to spin to get it out of the refilling cycle.