Customer Ratings & Reviews
- Model:
- WT7900HBA
- SKU:
- 6329778
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer with Steam and TurboWash3D Technology for its large capacity, excellent cleaning performance, and quiet operation. Many appreciate its ease of use and the numerous features it offers. However, some users have noted issues with the spin cycle, including excessively long wash times and occasional malfunctions. The washer's depth has also been cited as a potential drawback for shorter individuals.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance
Washer making metal clanking sounds during operati
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer has been washing fine over last two weeks of using it, I’ve had unbalance errors twice while washing small area rugs and have needed to reposition contents inside. My main concern is when it changes cycles, ie from wash to rinse or rinse to spin, I hear a loud clicking clacking metal sound, like it’s missing a damper or insulator or something is loose under the tub when it changes gears. Though I’ve gotten used to it over the last couple of weeks, it is still annoying. Not sure if this sound is normal but my previous whirlpool washers never made such a metal clanking sound. Would like to know if other owners of this LG model hear similar metal clanking sounds while their machines operate.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sulia. Thank you so much for taking the time to share your experience and thoughts on the LG Washer (WT7900HWA) model. We understand your concern about the loud clicking clacking metal sound during the cycle changes. We aim to deliver top-notch products that meet our customer's needs and expectations. While some operational noises are normal for washers, we acknowledge that the sound you described is not typical and may indicate an issue with the machine. In the meantime, check pockets while loading the laundry to remove coins, keys, lighters, or other objects that could damage the unit and cause a rattling and tinkling sound. For more information, visit https://www.lg.com/us/support/video-tutorials/noises-during-cycle-top-load-washer-CT10000010-20150712816129. If you need further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
- Cons mentioned:Spin cycle
Not a Fan of LG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm comparing my new LG washer to my old GE washer. The installers did a very nice job. No complaints. The capacity was about the same for the two machines, and the cleaning abilities are similar. My GE washer was much quieter. The LG makes an assortment of obnoxious sounds including, high pitched squealing, clunks, clicks, and zip sounds. Not ideal if your laundry room is near the living spaces in your home. My GE spin cycle was far superior to the LG. The LG is equipped with many more cycle options, however you won't be given a manual to tell you how to use any of them. Customer service told me that if I'm interested in determining how to get the full benefits of the machine, I will have to download the 60-page manual. LG does not provide a written manual for purchasers. I'm guessing they don't see the value of spending the extra $1.00. It's not that easy. Wasted my time trying to download the manual only to discover that when I tried to open the file, the error message, "File Not Found" popped up. Personally, I don't see the value of paying extra for a machine with bells and whistles when I have no idea how to use them. I wish Speed Queen made a high-capacity washer. Good Luck!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it we would be glad to help. ^Jolly
- Cons mentioned:Spin cycle
Not for athletic families.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointing. I often have to run the kids baseball and football uniforms through multiple times and they still don’t come out clean. I’ve tried every combination of cycles, soaks, and prewash treatments I can think of. Cycles are also very long. By far the worst machine I’ve owned.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with us. We understand your situation with your LG WT7900HBA washer. Your feedback is important, and we'd like to assist you further. To improve the cleaning performance, we recommend using the "Heavy Duty" cycle for heavily soiled clothes and ensuring that you are using the correct amount of high-efficiency detergent. Additionally, try using the "TurboWash" feature to reduce cycle time while maintaining cleaning performance.
LG Washer - Clothing Not Clean Properly - https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions and provide further assistance. We appreciate your patience. —Renzo
- Cons mentioned:Depth
Too deep to reach inside, lousy documentation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer is so deep that I cannot reach all the items in the bottom without using a grabber tool. What a dumb design. Why not make it two inches shorter so it would be even with my standard height counter tops and would still have more than enough capacity. Also, the written instructions leave a lot to be desired. There are several preset programs you can choose from, but there is absolutely zero explanation of these in the Owner's Manual. There should be an explanation for each one as to what the assumptions are, such as water temp, spin speeds, etc.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Honwstly not that great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Consistantly have issues with leaking out the backend
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, BettyM. We understand your inquiry about the leaking issue with your LG WT7900HWA washer. We'd like to assist you further with this matter. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-5-5-cu-ft-high-efficiency-smart-top-load-washer-with-steam-and-turbowash3d-technology-white/6492275.p?skuId=6492275
We appreciate your patience. —Renzo
RUN...RUN QUICKLY.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG has a year warranty, and after six months, the cold water inlet collapsed. LG technician took 2 weeks to come out here and say "yup, its broken"'. WoRST WASHER EVER.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with us regarding the LG Washer (WT7900HWA) model. We're sorry to hear about the cold water inlet collapsing within six months of use and the delays you experienced in scheduling a technician visit. We aim to offer reliable, high-quality products and excellent service to ensure a smooth experience.
We take your feedback seriously and will use it to improve our products and services. If you need any assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Really Noisy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While this was a good price deal for the size, the noise from this washer was unbearable. Our laundry room is on the 2nd floor, so that may be the reason. It was replaced with another new one, but the problem persisted.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback on the LG Washer (WT7900HBA) model. We understand how important it is to have a quiet and efficient appliance in your home. We aim to offer reliable, top-quality products that meet our customers' needs. For more assistance, you can visit https://www.lg.com/us/support/video-tutorials/noises-during-cycle-top-load-washer-CT10000010-20150712816129 or reach out to us on social media @LGUSSupport. ^Juvy
LG Washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started leaking 10 days after purchase, It was an open box, Best buy took care of me. It was nice for those 10 days though...
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for raising your concern. I'm so sorry to hear that your LG refrigerator started leaking just 10 days after purchase. That's unacceptable and I can imagine how frustrating and disappointing it must have been for you.
First and foremost, I want to acknowledge your frustration and apologize for the inconvenience and stress you've experienced. It's clear that we didn't meet your expectations, and for that, I'm truly sorry. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Iffy for now
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am going to give it a 2 for now. I have had this washer for three weeks and the motor that exports the water started making a noise similar to an 18 wheeler going down the road. It is being replaced tomorrow and hopefully it was just a rogue issue.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your experience with your LG Top Load Washer with Steam. This is not the experience we want for you. We would be happy to look further into resolving this. We would like to start by moving this to a private platform that supports back and forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport or call customer service line at (800) 243-0000. We'll be more that glad to assist. ~Tanisha
Good washing machine for small loads (Pause)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of features but loud and moved around when spinning even when balanced Good washing machine for small loads (Pause)
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback about the LG Washer (WT7900HBA) model. We understand how important it is for your washing machine to operate quietly and stay stable during cycles. Your insights are valuable, and we appreciate you taking the time to share them.
If the machine is moving around during spinning, we recommend checking that it’s level and that all four feet are securely adjusted to the floor. Sometimes, adding anti-vibration pads can help stabilize the unit and reduce noise.
It’s great to hear that you find it effective for small loads! If you have any further questions or need assistance, please send us a private message on social media @LGUSSupport. Our team will be more than happy to help. We appreciate your patience. ^Juvy
Washing machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had issues with clothes coming out too wet and the machine getting out of balance. I have followed all directions regarding placement of laundry. I will not buy this kind ever again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to walk you through troubleshooting steps to resolve this issue. ^Jennifer
Appliance review.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased product Feb. 2023 and the drain pump already went out I’ve only had the appliance for 3 months.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello Sarah, We're sadden to hear such a experience. This is definitely not what we desire for you. Going forward, We would be happy to look further into resolving this. We would like to start by moving this to a private platform that supports back and forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport or call customer service line at (800) 243-0000. We'll be more that glad to assist. ~Tanisha
This model is a lemon
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this three years ago. We are a family of seven so we used this quite a bit. Unfortunately, I think this particular model is a lemon. We have had the exact same issue happen three times, each about a year apart. The entire control board has to be replaced.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Bruce. Thank you for taking the time to share your feedback on the LG Washer (WT7900HBA) model. We're sorry to hear about your experience with the product doesn't meet your expectations, especially when you rely on it for your family's laundry needs. We strive to provide top-notch products that meet our customers' needs. Your feedback helps us improve and ensure future models meet our high standards. If you need assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Power issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unit works fine but it has power issues within 4 years of purchase. 2-3 times it showed no power and after trying multiple resets it did not work. Then tried to move around the unit which solve the issue - seems like power cable behind the unit is probably loose.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. We are sorry to hear about the power issues you have been experiencing with your LG unit. It is understandable how frustrating it can be to have these issues arise within just 4 years of purchase. We appreciate you sharing your troubleshooting experience with us. If moving the unit around seems to temporarily resolve the issue, it is possible that the power cable may be loose. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Installed wrong by Best Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not get clothes clean if it is filled to capacity. Very disappointing. May be because it has been installed wrong by Best Buy. Hot should go to hot, cold should be connected to cold.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your concerns regarding the performance of your LG product. We understand how important it is for your laundry to be thoroughly cleaned.
Proper installation and correct connections are indeed essential for optimal performance. If you want us to check on this. Please send us a direct message through Facebook or Twitter @LGUSSupport. We'd be happy to assist you.^Con