Customer Ratings & Reviews
- Model:
- OLED77A2PUA
- SKU:
- 6501899
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the exceptional picture quality of the 77" Class A2 Series OLED 4K UHD Smart webOS TV, describing it as impressive, beautiful, and worth the price. The large screen size and vivid colors also receive positive feedback, contributing to an overall excellent viewing experience. While some users have concerns about the refresh rate causing occasional screen issues, the majority of customers are highly satisfied with their purchase.
This summary was generated by AI based on customer reviews.
LG TVs are garbage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After owning the TV for only 14 months the TV went black and stopped working. I will never buy an LG product again
No, I would not recommend this to a friendDesign Flaw. Do Not Buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for about four months, then wouldn’t turn on. Tech determined that screen had cracked in lower corners from turning TV left and right on full motion wall mount. Screen is so thin that it can easily be damaged with very little force. LG refused to repair or replace. Owner had not used excessive force at any time. This is a design flaw. Do not buy. Will never buy another LG product.
No, I would not recommend this to a friendWorked For 3 Hours
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set up the tv and watched it for about 3 hours before it shut off and wouldn’t turn back on. Returned it 2 days later. Don’t buy LG.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your experience with your LG.77" Class A2 Series OLED. This is not the experience we want for you. We would be happy to look further into resolving this. We would like to start by moving this to a private platform that supports back and forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport or call customer service line at (800) 243-0000. We'll be more that glad to assist. ~Tanisha
- Cons mentioned:Refresh rate
Refresh rate is an issue
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refresh rate kept causing screen to go black, go with an upgraded version
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey, Robert! We've attached a link with more info as to why your screen may not be working, and if the troubleshooting there doesn't help, please be sure to reach out with the second link below. We'd love to see what's going on! https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-a-tv-with-sound-but-no-picture-CT10000018-1380902746888 https://www.lg.com/us/support/contact ^Ian
Bad customer handling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I raised a ticket to price match this item which was low for total tech member and created a ticket and said they would give me the price match and later came back saying it’s not possible. Very bad treating of customers.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Vivek. We'd suggest that you get in contact with Best Buy directly, to ensure that you are getting heard from your concern. Furthermore, we will surely pass on your feedback to the rest of our team. ~Anthony