Customer Ratings & Reviews

This is great for families that do lots of laundry. Very large capacity. Smart features lacking a bit considering it's supposed to be a styling point. App not very intuitive, specifically with iOS/iPhone. Many features greyed out, you can basically turn machine off and get a notification that laundry cycle is done. Lots of settings and options. It works great for us but don't but for smart features, you will be disappointed. (Have a smart home setup)

Love everything about this dryer except that LG apparently hasn't kept up with the App for this model dryer. After 58 minutes on the phone with two ladies in the Philippines, I was told that the Dryer App wasn't ready yet and to keep checking back. Amazing to roll out a product that can be run by an App that hasn't been fully developed yet?! Would have given it 5-stars otherwise, since the machine itself is excellent!

I bought the Washer, Dryer and Sidekick. Ran through several loads so far and really love the cleaning results. The WiFi setup; however, was not well documented and complicated. I ended up holding down the WiFi connect button and then searching on my iPhone for the Washer/Dryer WiFi connection (doing each one separately) - looked up my network settings for the gateway and plugged the gateway IP in the browser which took me to the network config page for the item... This finally get the device online and connected to SmartThinQ. The App, what a terrible effort, it has not been updated since 2014 and clearly does not yet support either product (at least on the iPhone). I found a PDF for LG's Home Chat which is a service through an app called "LINE" - downloaded and noticed it could add my Dryer but not the Washer... have not yet tried it, but it would be nice if I could tell when a cycle was finished since my pair are in the basement. Tried via the website and it constantly fails on the Washer - cannot upload onto either device pre-programmed wash/dry settings from the website - it just goes to a page cannot be found. The Sidekick, only have had the pair up and running since this last week and have only tried this with one load. It is small (as expected) so really only useful when you have a small load - like a single outfit or what not. Also, in case you are wondering, the Sidekick does not have WiFi integration. The steam function on the Dryer, experimented with this - it basically squirts water on the clothes, there is a sanitary steam function which eventually turns the squirting water into steam - have not had a reason to try this yet so not sure how well this function works. But it does seem to squirt/spray what seems like a lot of water... [based on an empty drum] I may seem highly critical, but for this price point I would have expected everything promoted about these devices to work out of the box. Once they do, and I can be upstairs and my phone tells me to transfer the wash to the dryer or that it's time to fold the laundry, then I will be excited about my purchase! Because these are otherwise pretty great!