Customer Ratings & Reviews
- Model:
- DLEX9000V
- SKU:
- 4289704
Rating by feature
- Capacity
Rating 5.0 out of 5 stars
- Dry Time
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the large capacity, fast drying times, and quiet operation of this 9.0 Cu. Ft. 14-Cycle Smart Wi-Fi Electric SteamDryer. Many appreciate its ease of use and the numerous features it offers. However, some users have noted concerns regarding the dryer door's opening direction and the lint filter's design. A few also mentioned challenges with the app and control panel responsiveness.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Lint filter
Not so happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this dryer and after 3 weeks the dryer stopped working. I went through the steps from the lg app. The app said to call LG. I called LG and they said that scheduling would get back to me in 5 business days . Well it has been past the 5 business days and guess what still have not heard back from LG. Luckily I am elite plus status at Best Buy and had 30 days to return my item. Best Buy is exchanging the dyer and delivering the new one back to me.
No, I would not recommend this to a friend - Cons mentioned:Lint filter
Codes for air flow blockage
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If it wasn’t for the blockage I would be pleased with the dryer
I would recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your dryer. We'll need to gather some additional details from you in order to see how we can best assist. Please contact our Customer Support by any of the below options: Phone: 1-800-243-0000 Live Chat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: https://www.facebook.com/LGUSA/ Twitter: @LGUSSupport The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Cheated on name of Price Match Policy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I bought this machine, they promised a price match and for the last 3 days, this is my 7th call and no luck. BestBuy cheated me with the Price Match joke this thanksgiving. Will not buy any item from Best Buy
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
bad design lacks features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't auto dispense detergent and leaning on it to reach shelves above it activates functions, beeps, and shuts off drying.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They installed it wrong and still haven’t fixed it
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Nice but loud
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as an open box item. It was very loud during the spin cycle.
No, I would not recommend this to a friendpiece of garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It starts ok, during rinsing at the end of the cycle it starts shaking and making a extremely loud noise. Use for a couple of times. I continue washing my clothes outside
No, I would not recommend this to a friendNo good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as an open box in November of 2020. Installed in our new home January of 2021. Had to contact geek squad 3 different times because the rope part in the back kept coming out. With our warranty they eventually has to exchange and give us a new LG that was chose.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Dryer (DLEX9000V) model. We understand your concern about dealing with repeated issues, especially after a new installation. We aim to offer top-notch products and ensure a smooth and seamless experience. It’s great to hear that you were able to get a replacement through the warranty process. If you have any questions about your new unit or need further assistance, please don’t hesitate to reach out. You can send us a private message on social media @LGUSSupport, and our team will be happy to help. Your satisfaction is important to us, and we appreciate your feedback. ^Juvy
Lasted all of 2 years.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great while at worked, but at 2 years, after warranty of course, control panel doesn't work at all. Would have hoped for more durability from a $2,000 dryer.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Issues with steamer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In a little over two years, the steamer has gone out twice.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Dryer (DLEX9000V) model. We understand your concern about the steamer malfunctioning multiple times in such a short period. We strive to provide durable, reliable, high-quality products exceeding our customer's needs. As a first step, we recommend checking the water reservoir and any related components to ensure they are functioning properly. If you continue to experience issues, please reach out to our support team for assistance.
Feel free to send us a private message on social media @LGUSSupport, and our team will be happy to help you explore your options. Your satisfaction is important to us, and we appreciate your feedback. ^Juvy
WiFi features not supported on iPhone iOS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only after this was delivered and installed was I told the WiFi features only work on Android. Bait and switch. Shame on you LG and Best Buy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for your review of this LG washing machine. I am sorry to hear that it did not meet your expectations. Your feedback is very important to us and will be shared with our product team. If you have additional concerns or questions, you can contact our Customer Support by any of the below options: Phone: 1-800-243-0000 LiveChat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: https://www.facebook.com/LGUSA/ Twitter DM: @LGUS The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP