Customer Ratings & Reviews
- Model:
- A931KWM
- |
- SKU:
- 6553205
Customer reviews
Rating 4.1 out of 5 stars with 117 reviews
(117 customer reviews)Rating by feature
- Cleaning Quality4.5
Rating 4.5 out of 5 stars
- Maneuverability4.5
Rating 4.5 out of 5 stars
- Ease of Assembly4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the CordZero All-in-One Cordless Stick Vacuum's powerful suction and ease of use, praising its lightweight design and convenient auto-empty feature. Many appreciate the self-cleaning function and the helpful LED light. However, some users note that the battery life could be improved and that the vacuum can be somewhat loud during operation.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
Rated 1 out of 5 stars
Best Buy is a scam
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sent me to do the vacuum check but it doesn't work 10 minutes the battery dies they went to return the vacuum they opened the box but it turns out that the serial number does not match with the box that seemed strange to me because the person who sold it to me said I had the box sealed, I spoke to the supposed manager and he answered that I changed the vacuum for another to return something stupid, he told me they did not want to receive it, I left the vacuum in the store, I took photos and he recommended it to all the customers who will have the boxes look at the product because best buy is manipulating the products so that they cannot be returned
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Walter. Thank you for sharing your concerns regarding your recent experience with the LG Vacuum (A931KWM) model at Best Buy. We understand how important it is for our customers to have a smooth and satisfactory shopping experience. We strive to provide excellent service and ensure our customers have a seamless and hassle-free experience. We take your concerns seriously and would like to investigate this matter further to ensure it is properly addressed. Please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy
- Cons mentioned:Battery life
Rated 1 out of 5 stars
Heavy and battery doesn’t last long
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As far as stick vacuums go, this is not one that I would select if you’re looking for lightweight or good battery life. I do like that the tower has a place to hold the accessories, and I like the overall look of the unit. But that does not make up for its functionality. It has an ok battery, but I was not able to vacuum my entire townhome on one charge. Also, when you turn it on, it defaults to “max” suction, which drains the battery very fast if you don’t switch to the “normal” mode. I wanted a stick vacuum for an upcoming surgery, however it is much heavier than others. I was not impressed.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, JulieM. Thank you for sharing your feedback with us. We understand that you're finding the LG A931KWM CordZero vacuum to be heavier than expected and that the battery life doesn't last long enough for your needs. We also see that the suction defaulting to "max" mode is draining the battery more quickly.
To help extend the battery life, we recommend switching to the "normal" suction mode, which can conserve power and still provide effective cleaning. If you find that the battery isn't lasting as expected, check for any potential blockages in the nozzle or filter, as these can cause power issues. Regular maintenance of the filter and nozzle can help improve performance. For more information on troubleshooting power issues, you can refer to this guide.
LG Stick Vacuum Cleaner - Troubleshooting Power Issues - https://www.lg.com/us/support/help-library/lg-stick-vacuum-cleaner-troubleshooting-power-issues--20152576480007
If you'd like further assistance or have more questions, please feel free to reach out to us through social media @LGUSSupport.
—Renzo
- Cons mentioned:Battery life
Rated 1 out of 5 stars
Very little battery life
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life is very poor on this model. 9 minutes of run time on Hardwood floors and 2 area rugs. While it looks nice and doesn't take up alot of space, the run time on a fresh charge is 9 minutes of mainly Hardwood.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Greg. Thank you for sharing your experience with the A931KWM model. We understand the issue about the poor battery life you've encountered. It's concerning to have such a limited run time, especially when the vacuum appears to be stylish and compact. You may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-vacuum-not-working-or-losing-suction--20152545901773
Your feedback is important, and we take concerns like this seriously. For optimal performance, we recommend ensuring that the vacuum’s filters are clean and that it is not overloaded with debris, as this can sometimes impact battery efficiency.
If you continue to experience issues with battery life, please reach out to our customer support team for further assistance. You can send us a private message on Social Media @LGUSSupport, and we’d be happy to help you explore potential solutions.
Thank you for your understanding, and we hope to provide a better experience in the future!
—Avril
- Cons mentioned:Battery life
Rated 1 out of 5 stars
Cordless electric vacuum that would not run
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum would not remove most or all of the lint and dirt it picked up and would only run 15-20 minutes even the battery showed it was fully charged.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Anne. Thank you for sharing your experience with the LG Vacuum (A931KWM) model. We understand that you're facing issues with lint and dirt not being effectively removed, and that the vacuum only runs for 15-20 minutes despite showing a full charge. We strive to provide high-quality products that exceed our customer's needs and expectations. To help improve the vacuum's performance, we recommend checking the filters and ensuring they are clean and properly installed. The A931KWM features a 5-step filtration system, and if the filters are clogged, it can significantly affect suction power. Additionally, make sure that the dust bin is not overfilled, as this can also impact the vacuum's efficiency. Regarding power issues, you may visit this link: https://www.lg.com/us/support/help-library/lg-stick-vacuum-cleaner-troubleshooting-power-issues--20152576480007. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore possible solutions with you. We appreciate your patience and look forward to helping you get the most out of your vacuum. ^Juvy
Rated 1 out of 5 stars
Decent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good power but only lasts 10 min. So its decent but ok.
No, I would not recommend this to a friend- Cons mentioned:Battery life
Rated 1 out of 5 stars
LG wireless vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad experience battery won’t last for even 20 minutes
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Nabeel. Thank you for sharing your feedback about the LG Vacuum (A931KWM) model. We understand your concern about a short battery life can be, and we’re here to help. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. For optimal performance, ensure the vacuum is set to Normal Mode rather than Turbo Mode, as Turbo Mode can significantly reduce runtime. Additionally, fully charging the vacuum for at least 4 hours and ensuring the filters and brush heads are clean can help improve efficiency. For more help, you may visit https://www.lg.com/us/support/help-library/lg-stick-vacuum-cleaner-troubleshooting-power-issues--20152576480007.
If the battery continues to underperform, we’d like to assist further. Please send us a private message on social media @LGUSSupport, and our team will gladly explore solutions, including troubleshooting or battery replacement options. Your satisfaction is important to us, and we’re here to support you. ^Juvy
- Cons mentioned:Battery life
Rated 1 out of 5 stars
Battery life
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thos product claims up to 1 hour of run time. On the lowest setting possible the max run time i got was 20 minutes. The product it self is very nice looking. Im going to exchange the product and see if i have a defective product. Fingers crossed!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We appreciate you letting us know about your experience with the LG Vacuum (A931KWM) model. We appreciate your feedback and regret the inconvenience you have faced regarding the product's battery life. It is important to us that our products perform as stated, and we apologize if you received a defective unit. This is certainly not the quality we want our customers to experience with our products. Please visit this link for help and guidance: https://www.lg.com/us/support/help-library. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy
- Cons mentioned:Battery life
Rated 1 out of 5 stars
Battery doesn’t last
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery does not last. Works for one room a day. Takes 8 hours to recharge! Still trying to figure out how to empty. The bag. No instructions.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Darlise. Thank you for taking the time to share your experience with LG Vacuum (A931KWM) model. We understand the disappointment of dealing with a device that doesn't meet your expectations, and we want to make things right. We strive to provide high-quality products exceeding our customers' needs and expectations. Please visit this link to obtain more information: https://www.lg.com/us/support/help-library/lg-cordzero-vacuum-how-to-clean-the-dust-bin-and-filter--20151059823849. For further assistance, you can reach out to us on social media @LGUSSupport. ^Juvy
Rated 1 out of 5 stars
Wrong Vacuum Cleaner
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The base is too large for our house. My wife ordered online. Easy return at Best Buy so once again, thank you to Best Buy for making it easy to do business with you.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there! Thank you for sharing your feedback about the A931KWM unit. We’re glad to hear that you found the return process at Best Buy easy and efficient. While it’s unfortunate that the base didn’t fit well in your space, we appreciate your understanding in making the return. If you need any further assistance on b=Best Buy, you may contact Best Buy's Customer service 1 (888) 237-8289. If you encounter any future LG Related appliance issues, please don’t hesitate to reach out. We’re here to help, and we value your feedback!
—Avril
Rated 1 out of 5 stars
Terrible Customer Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My vacuum arrived missing pieces and Best Buy wouldn’t ship a new one. Ended up having to return the vacuum and buy one from Target
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Cory. Thank you for sharing your experience, and we understand your concern about LG Vacuum (A931KWM) model arrived missing pieces. We are committed to ensuring that our products are delivered with all necessary components to provide a seamless experience. While Best Buy may not have been able to fulfill a replacement, we would love to assist you in making sure that your future LG purchases are complete and in perfect condition. If you ever run into a similar issue, don’t hesitate to reach out to us directly through @LGUSSupport on social media. We can assist with troubleshooting, getting replacement parts sent out, or finding a solution to any future concerns.
Thank you again for your feedback, and we hope your new vacuum from Target works better for you. If you decide to give LG another try, we’re here to support you every step of the way. ^Juvy
Rated 1 out of 5 stars
It broke in less than two months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for about a month, now i have ship it back to LG. Doesnt charge anymore and wont empty the cansiter any longer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kristy. Thank you for sharing your experience with us regarding the LG Vacuum (A931KWM) model. We're sorry to hear that your product doesn't meet your expectations, especially when it fails quickly. We strive to provide reliable, high-quality products that meet your needs and expectations. Please visit https://www.lg.com/us/support/help-library/lg-vacuum-not-working-or-losing-suction--20152545901773. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Rated 1 out of 5 stars
This doesnt suck!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After having this vacuum for two years it constantly gets clogged! Dirt will fall out after I turn it off every time! Now the motor is going out and they want $200 to fix it even tho its under warranty!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Mersady. Thank you for sharing your experience with the LG Vacuum (A931KWM) model. We understand your concern about dealing with clogs and motor issues, especially after two years of use. We strive to provide reliable, high-quality products exceeding our customer's needs. As a first step, we recommend checking the vacuum's filter and brush roll for any debris causing clogs. Sometimes, a simple cleaning can significantly improve performance. For more help, visit https://www.lg.com/us/support/help-library/lg-vacuum-not-working-or-losing-suction--20152545901773. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to help you navigate the warranty process and explore possible solutions. We appreciate your patience and look forward to assisting you. ^Juvy
Rated 1 out of 5 stars
Horrible Vacuum! I DO NOT recommend this one
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this vacuum no stars I would. It's the worst vacuum I've ever had. It constantly gets clogged. When you turn it off some of the dirt comes back out on the floor. I don't recommend this vacuum EVER.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .We apologize for the negative experience you had with the LG CordZero All-in-One Cordless Stick Vacuum. We understand your frustration with the constant clogging and the dirt coming back out on the floor when the vacuum is turned off. We appreciate your feedback and will take it into consideration for future improvements. For further assistance, please feel free to reach out to us privately on Facebook or X (Twitter) via @LGUSSupport. We're here to help you and appreciate your understanding. ^Sam