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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 289 reviews

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  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers are delighted by the Craft Wireless Keyboard's excellent build quality, superb key feel, and ease of use. Many appreciate its sleek design and compatibility with multiple operating systems. However, some users find the battery life could be improved, and the price point is a concern for some. A few also noted that the functionality of the dial could be enhanced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-9 of 9 reviews
  • Pros mentioned:
    Key feel, Keyboard quality
    Cons mentioned:
    Battery life, Dial
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Premium Features, Clunky Typing Experience

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Logitech Craft is by far the most ambitious keyboard I've ever used. Featuring a unique input dial, the Craft aims to give you immediate access to tools within productivity apps such as Word, Excel, and PowerPoint. In addition, the Craft is constructed with heavy and durable materials that give a premium look and feel. The functionality and build quality of the keyboard are incredible, but these things have come with a cost. Here's my take. PROS: - Easy setup and management. The Logitech Options app walks you through the setup procedure and shows you tutorials on how to use the dial with Microsoft Office programs, Adobe Creative Suite programs, and web browsers. If you already have a Logitech wireless device, you can simply add the keyboard to your existing Logitech receiver. - Solid, premium build quality. The keyboard must weigh over 2 pounds. Keys are very sturdy and quiet with no wobble. The aluminum finish of the keyboard with easily blend in with many high-end computers and monitors. - Tons of dedicated shortcut buttons, including those for window management, screen brightness, calculator, and screenshot. - The keyboard's backlighting is beautiful and very functional. It's paired to proximity and ambient light sensors. In dark rooms, the backlighting turns on as soon as your fingers approach the keys. In brighter rooms, the keyboard knows to reduce the backlight intensity. - The dial takes some getting used to, but once you master it, it's a huge productivity booster. I use it mainly in Word and Excel. In Word, you can easily change font size or alignment by simply selecting text and turning the dial. In Excel, you can instantly create a chart or navigate through multiple workbook sheets. It's not immediately obvious that the top of the dial is touch-sensitive: to change the function of the dial within apps, you need to swipe left and right on the dial until the desired function is selected. CONS: - There are no feet to adjust the angle of the keyboard, so it will stay mostly flat on your desk. This gives a sleek look, but for me, causes some discomfort after a couple of hours of typing. - Battery life is not great. According to Logitech, the battery will last about 1 week with typical usage. If you turn off the backlight, you'll probably be able to get a few more days. - The keys are sturdy, but they don't have much travel. My fingers seem to bottom-out a little too quickly for my taste. The keys are concaved inward rather deeply which can also be distracting. - No wrist rest. The keyboard ends at the spacebar, and because it's stuck at a flat angle, your wrists will likely have to wrest on the desk in front of you. - The functionality of the dial is limited right now. Hopefully Logitech will add more supported applications and functions going forward. OVERALL: Can the Craft keyboard increase productivity? Absolutely -- the dial is a great concept that creative professionals will adore. Even business users of Word and Excel, like me, will find it very useful. But the sub-par typing comfort is the real hindrance of this keyboard. To be sure, this is not the keyboard I would use to write an entire novel. Such users will find better value in a cheaper mechanical keyboard. But those who spend a lot of time in the programs supported by the Craft's dial will find a lot to love about this keyboard. Recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Key feel, Keyboard quality
    Cons mentioned:
    Dial, Price

    Rated 5 out of 5 stars

    Amazing Keyboard! Super Modern

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this keyboard, built in battery, uses a USB C charger. it's expensive but feels very premium. the buttons are soft, but tactile. the lighting is great. The battery life is descent, but since it stays in front of my computer near a plug, it's not a big deal. I love how you can switch between device, I dock my laptop to my work area and sync my keyboard in a single button press. the nob doesn't seem to be too useful. What i like most is the design, the low profile, the feel. What i don't like is it's a bit heavy, but comes with quality. and the battery life is ok. Lastly the price is a bit steep, however the durability seems to be pretty good.

    I would recommend this to a friend
  • Cons mentioned:
    Dial, Price

    Rated 4 out of 5 stars

    Great but too pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the keyboard for how heavy and solid it feels. Logitech needs to have more options for controls of the dial though. Price is a little steep too.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality
    Cons mentioned:
    Dial, Price

    Rated 4 out of 5 stars

    A great keyboard but price isn't very justified.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I primarily use this keyboard for illustrator, photoshop and indesign. The dial is a cool feature but not as useful as I thought. Aside from the dial, the fact that it's a backlit wireless keyboard with comfortable typing is awesome. However, I do think that the price should be lower.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Dial

    Rated 4 out of 5 stars

    Polished and Elegant

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The keyboard is very comfortable to type on and it looks amazing. I love that it uses USB C to charge and how it lights up when you get your hand close to the keyboard. The dial I think is something that gets in the way sometimes but I've permanently set it to change my volume so it's predictable now.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality
    Cons mentioned:
    Dial
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great feeling keyboard, but the dial is finicky

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geared towards content creators, this keyboard is thin but sturdy, with a solid build and premium feel. The keys are quiet and feels good to type with, but not being able to adjust the height may bother some users. The battery life seems good, and the motion sensor backlight is a nice feature. It was easy to switch from the USB receiver to bluetooth on a different computer. The touch sensitive dial, called the Crown, however is somewhat a hit and miss. Sometimes it’s too sensitive and other times it won’t register your touch which will end up taking longer to use the dial than simply using a keyboard shortcut or mouse. It can also be erratic sometimes doing something bizarre or cause an application to crash. As of this writing, 9-23-17, it only support the Adobe, Microsoft Suites, Chrome, and Edge. There’s also an issue with it not working with iTunes properly. Good: -Build quality -Contextual shortcuts for supported applications -Backlight comes on when your hand is on the keyboard Bad: -The dial is touchy -Can be erratic -The function keys can’t be set as either shortcuts or normal F keys per application Setup Setting up was easy. It’s recommended that you download the Logitech Options software to fully use all the features. I set one profile to use the USB receiver and another with bluetooth and both were seamless. From Options, you can customize the F keys for shortcuts or set them as standard keys. The one disappointing thing was that you can only toggle between shortcuts or standard function keys as a whole. Certain application requires me to use the F1-12 keys extensively but I would like to keep using the shortcuts when I’m using other daily applications. I got around that by programming the shortcut keys as F keys per application. The Crown can be set to do three functions and can also be set as Contextual based on supported program profiles. Functionality: Typing feels good. While it’s not mechanical, the keys feel springy without being too firm not too clicky. It feels better than what you find on a laptop. It took me a bit to get a feel for the keys coming from a mechanical keyboard. I did have some issues with the shortcut keys. Now and then, it doesn’t do the assigned actions. For instance, rather than putting the pc in sleep mode, it logged out and typed a long string of text. Another issue is that the media keys will not control iTunes unless it’s the active window. It works with other media players, and other devices through the Options software can. Hopefully a quick patch will fix it. The main feature of this keyboard is the Crown, the dial that is supposed to help streamline your workflow. When used with applications that have supported profiles, the Crown functions becomes contextual based on which tool you’re using. With Photoshop, you can adjust the brush size, hardness, and opacity or adjust contrast and brightness while using the selection tool. Based on my usage, it’s either quick and helpful or brings your workflow to a stop. That’s because the Crown is touch sensitive, and it can be finicky. You touch the dial to bring up the menu and touch again to select a category and turn the dial to adjust. The issue is that it’s sometimes too sensitive, registering a touch when I’m trying to turn it, or it doesn’t register at all. In these cases, it took me longer to adjust the settings with the Crown than it would be for me to simply right click or use the keyboard shortcut. Other times, however, like doing layer adjustment for contrast or brightness, it automatically creates an adjustment layer and allows to adjust in on the fly without have to click on the corresponding layer, which is nice. And once it caused Photoshop to crash. With Chrome and Edge, it just switches tabs. The battery seems like it would last as long as advertised. I’ve been using it on and off for three days and the battery level hasn’t yet dropped a bar. The backlit feature is a nice touch, coming on only when your hand is near the keys. Whether this keyboard is worth it depends on your workflow. Some functions will save you a bit of time, while others can end up wasting some. If you’re already efficient with your keyboard shortcuts and macros, maybe it’s not worth the investment just for the dial. If you want a premium keyboard with some bonus, then this is a good contender. I can see it getting better with some updates.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Keyboard quality
    Cons mentioned:
    Dial
    Tech Insider Network Member

    Rated 2 out of 5 stars

    Lacking in functionality, buggy dial design

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Logitech Craft offers plenty of gimmicks to tempt potential users into a purchase, but doesn't come remotely close to meeting its potential, managing to disappoint me on nearly all of its key features. [ Quick Overview ] - Sturdy design - Good wireless performance - Typing experience similar to typing on a laptop with full-size keyboard - Lacks flexibility and features - Buggy/weird design of Creative Input Dial makes it rather disconcerting to use. This problem brought my rating down from three stars to two. [ Wireless / USB ] The ability to quickly and easily switch between three different device pairings is by far my favorite feature of this wireless keyboard. Three dedicated keys can be tapped for device switching, or held for three seconds to enter pairing mode. The wireless operation worked flawlessly for me, with low latency and no noticeable spikes. The USB cable is rather short, just barely reaching the rear of my desktop computer sitting at the same level about a foot and a half away. If my computer were on the floor instead, the cable would not reach. The USB cable apparently can not be used for purely wired operation, even with the wireless switch on the rear of the keyboard turned off, which in my opinion is a ridiculous design decision. [ Keys / Lighting ] The general key design is very similar to what I see in laptop keyboards, with very low profile, short key travel, and relatively quiet operation. While the tactile feedback is very slightly above what I'd expect from a laptop, I still find the feedback in general to be oddly low for a keyboard Logitech advertises as being crafted for efficiency and precision. The lack of tactile feedback compared to more traditional keyboards negatively impacted my typing accuracy and efficiency. The key backlighting remains on permanently while the keyboard is connected to a power source with the USB cable, and this is apparently not configurable with the Logitech Options software, which I find to be a terrible design decision or oversight. There seems to be no configurability of how long the backlighting remains lit. The backlighting generally has the same cheap after-thought engineering quality of laptop keyboards, with the amount of light escaping from each key being rather inconsistent. The approach-triggered backlighting seems to be based on the ambient light sensors. If I bring both hands forward to place them on the home row of keys, the backlighting triggers with my hands about two inches above the keyboard. However, placing a single hand over the keyboard and even touching a key does not trigger the backlighting. Pressing a key, as expected, turns on the back-lighting regardless. All considered it seems to work fairly well, and could prove a handy feature to those who sometimes type in the dark. [ Creative Input Dial ] With aesthetics that rival a large malignant tumor, the Creative Input Dial truly is an eye sore. Its height and shape would be fine if the dial could retract into the rear housing, but alas it can not. The dial lacks the flexibility to really make it a useful tool for power users. While 'turn' and 'press' motions can be re-bound, 'press and turn' can not. Despite the dial being touch-sensitive, there is no apparent way to bind touches, taps, and double taps to preset functions or key presses. I personally found the application-specific features that the dial supports were usually more conveniently or efficiently accessed by alternative approaches (not involving the dial). The dial supports both ratchet and smooth turning... sort of. The 'TLDR' synopsis is that this setting is completely FUBAR. Even with default settings, there seem to be instances where the dial switches between modes for no apparent reason, which is accompanied by a rather loud click noise similar to a camera shutter. It is particularly confusing because normally the dial does not switch states simply by switching between application windows. For example, when using the dial to adjust system volume with the desktop 'active', I would often find the dial inexplicably in ratchet mode, going through a few 'clicks' before it adjusted mid-turn into smooth mode. The preset action bindings such as adjusting volume, brightness, switching between application windows, etc., do not allow manually defining smooth/ratchet mode. Custom bindings that emulate key presses can specify ratchet/smooth mode, however this is either very buggy or implemented in a way that makes little to no sense. The very first custom binding I tested was to bind 'turn right' to emulate 'Shift + L', and 'turn left' to emulate 'Shift + R' with ratchet enabled specifically for Notepad. This worked, but when I closed Notepad and made sure no instance of it was running, with 'All Applications' selected in Logitech Options selected, and seeing that the turn binding showed the default 'Volume' option, the dial indeed was able to adjust the system volume, but remained in ratchet mode for at least several minutes, but then automatically adjusting to smooth mode much later seemingly randomly when I wasn't even turning the dial. If I changed to smooth mode or even reverted to volume control with my turn binding for Notepad, then closed out of Notepad, the keyboard would get stuck in ratchet mode for volume control (and other functions) *unless* I first used the dial with the new setting before closing out of Notepad. [ Productivity / Other ] Logitech continues to show a profound disregard for power users with the severe lack of features in their Logitech Options software. Besides the rebinding options of the Creative Input Dial as previously mentioned, the only other binding options I can see are of the re-binding of F-key functions when the 'fn' key is held down, plus the speaker key to the right of the F12 key, as well as the four easy access keys above the number pad (which are bound separately from the 'fn' key). Logitech had the perfect opportunity for allowing custom bindings of all virtually all other keys in combination with the 'fn' key, but instead we have to overwrite preexisting functions, using keys that already have well defined icon labeling which could easily lead to function obscurity and confusion. What's more, users are limited with their bindings to pre-defined functions and single key presses with optional modifier keys (such as 'Shift + R'), completely shrugging off the notion of more complex tasks like key sequences, recorded sequences with timing, text block reproduction, and other common macro design options. Thus, their claims of prioritizing productivity really seem empty to me. A few other observations: - This is the first and only peripheral keyboard I've ever used that did not include a method of back height adjustment. The default keyboard slant is far from what I'm familiar and comfortable with, which required me to raise the back of the keyboard up with improvised props. - The build quality feels very solid, with all external materials feeling to be of good quality. The keyboard is surprisingly heavy, which in combination with its long rubbery feet works very well to prevents slippage. - The indicator lights for the device/pair selection keys do not remain lit during normal operation, and this is apparently not configurable. - There is no physical battery level indicator on the keyboard that I can see. There is an LED light near the top-right of the keyboard that lights up momentarily when first turning the keyboard on, but as to whether this provides a low-battery warning is uncertain, especially since no product manual is currently available for this keyboard and I didn't have sufficient time to let the battery drain before writing the review. - The refresh cycle rate of the backlighting is somehow much more apparent to me with this keyboard than with other keyboards, to the point that it's actually rather distracting and annoying to me especially on its higher brightness settings. I seem to be more perceptive/sensitive than most to higher refresh rates, so most users are not likely to notice.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Keyboard quality
    Cons mentioned:
    Dial
    Tech Insider Network Member

    Rated 5 out of 5 stars

    A wireless keyboard with style

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While this is not the first wireless keyboard I have used from Logitech, it is the first one I have used that wasn't mainly built from plastic. The weight of this product is slightly heavier than the usual fair from Logitech. One of these reasons is because it has a built in rechargeable battery which is located at the top of the keyboard. I should also note that the charging connector uses USB-C. Not to fear though, as it comes with a cable with a conventional USB connector on the other end. What sets this apart from my previous experiences is the build quality of the device. It has a sturdy aluminum body, a full size keyboard and is fairly thin, compared to my previous experiences. My impressions: The Logitech Craft Wireless Keyboard uses either Bluetooth or connects with the "Unifying" adapter that should seem familiar if you have used other wireless products from Logitech. Not only does it support Bluetooth, but can be used on 3 different devices with a simple profile hotkeys near the top. This keyboard has a layout that for both PC and Mac users, will feel familiar and comfortable. The keys feel just about the right size, and most have divots so that your fingers will feel like you are using a wired keyboard. This product has back-lighting and beyond that, it works by proximity as well as to self-adjusting the brightness to current lighting conditions. It also features a dial near the top left corner, which has some level of functionality in certain apps. I didn't find much use for it, but I suspect Logitech will continue add more functionality to it in the future. Pros: Lightweight Backlit keyboard that only lights up when you go to use it Built in rechargeable battery Slim Sturdy High Quality Cons: The dial. It works, but it feels like an afterthought. Minimal functionality right now. P.S. It can also be used to connect an Android TV device, a nice bonus and not marketed feature.

    I would recommend this to a friend
  • Pros mentioned:
    Keyboard quality
    Cons mentioned:
    Dial

    Rated 2 out of 5 stars

    Great potential, deeply flawed implementation.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reason I considered paying such a high premium for this keyboard was the input dial, which is the main advertised feature as a productivity booster. However as soon as I tried implementing this into my workflow mainly with Adobe apps, I found some significant implementations issues. To understand the design flaw, you have to understand the dial has 3 input methods: 1. Rotation (can be smooth, or have steps, there is a physical mechanism that switches between the two depending on the context) 2. Taping (this is very sensitive, it feels like capacitive touch of a smartphone) 3. Pressing (when you press and put some force on the dial, you hear a subtle click) The problem arises with the taping input method, it’s extremely easy to accidentally tap and switch modes. For example in Photoshop when you select the brush tool and then tap the dial, you’ll see 4 options: size, hardness, opacity and flow. Suppose you select size, and then continue working with your mouse and keyboard. If you then try to grab the dial again to rotate size, you might accidentally trigger the mode change and it’ll change modes to hardness for example. This happens all the time, so you have to constantly cycle through all the modes to get to the one you want. In general I found most modes and use cases lacked polish and refinement, for example In Illustrator, I was looking forward to adjusting stroke size of a line, however Logitech implemented this to increment by 1, and this is too large, I need increments by 0.25, and to have the dial rotate in steps, not smooth. Another issue I found was with the way Logitech implements undo history both in Photoshop and Illustrator. To give an example: usually Illustrator doesn’t mark history until you are finished with the operation (ie you can move around an object all day, but until you drop it on the screen, that’s the action marked in history). With Logitech’s implementation, each intermediary step is marked in history even if you didn’t intend them to be, for example adjusting stroke size from 1 to 500, you would rotate dial until you reach 500 and release. I expected to have just size 500 in history, but Logitech makes it so that each number from 1 to 500 is logged in history. So if you want to undo the size 500, you have to press undo 500 times. Firefox: the dial changes tabs, I didn’t find this useful at all and immediately changed dial to default to volume. In terms of hardware, the keyboard is beautiful, I really like it, it has a good feel, however I did find the space bar to sound too squishy, I don’t know if my product was defective or not. Backlight was ok, but it did bother me that you could see light come through around the edges of the key, because the edges are more lit than the letters themselves. Suggestions to Logitech for improving the product via software: 1. To fix accidental mode switching, don’t use tapping, use button press to switch modes 2. Let me use modifier keys to trigger different functions of the dial, for example while pressing control key and using dial it could always change volume, regardless of context. Pressing command and dial it could always adjust brightness regardless of context. And so on. 3. Let me change increment size (so that I can increment in steps of 0.25, not 1) in Illustrator when adjusting stroke size and make the dial in steps, not smooth 4. Work with Adobe to integrate the functionality better, to improve responsiveness and solve the issue with the undo history. The challenge here is, does Logitech have the vision to truly make this work? I hope so. Until then I will be returning this product.

    No, I would not recommend this to a friend