Customer Ratings & Reviews

Hi MSage, I'm sorry that you were having difficulties with the K380 Keyboard. I'm not sure if you were having problems with the K380 as this is a keyboard and you keep referring to a mouse. If in fact the keyboard was causing difficulties with a Bluetooth connection it is important to know that there could be interference issues if there are too many signals in the surrounding area. Also, Bluetooth connection does have a range of up to 32.81ft. Also, with this keyboard having Logitech's Easy Switch bank allowing it to pair to 3 different devices, its important to make sure that the 1-2-3 didn't accidentally get switched causing it to "disconnect" I hope this information helps resolve any issues you might be experiencing with this keyboard. You can also visit us at support.logi.com to get additional information about the K380 keyboard. Kristi from Logitech.

Thanks for your feedback. Please be informed that K380 is a Multi-Device Bluetooth Keyboard and is not compatible with USB receiver. However, we will be sure to pass on your feedback to the right team.

That's disappointing to hear, and we apologize for the experience you had. Please reach out to our Logitech Support team as they'll help you in finding a more tailored resolution as soon as possible.

Hello, AnthonyjA! I'm sorry to hear about your experience with the K380 keyboard. If you haven't already, I would recommend swapping the batteries and deleting the K380 from your computer's devices and re-pairing it. If neither of these options work, or you have already tried them, I would recommend factory resetting the keyboard. To do this you'll want to make sure your K380 is turned on, then push the following keys: Escape, O, Escape, O, Escape, B. If the reset has been successful you should see the lights above the Easy-Switch 1, 2, and 3 keys blink. Then you should be able to re-pair the keyboard to your computer. Thank you for this feedback! I will be passing this along. - Maggie from Logitech

We're sorry that the product didn't meet your expectations. We will be sure to pass on your feedback to the right team. Please reach out to Logi support and the team will definitely see what best can be done.

We're sorry for the experience you had. Please contact our Logi Support for assistance and we'll address the issue promptly. Thank you for your feedback.

That's disappointing to hear, and we apologize for the experience you had. Please reach out to our Logitech Support team for further assistance in this case.

We sincerely regret if our product provided you with a inferior experience and apologies for the inconvenience. For us to help you effectively in resolving the issue, please provide your information to our support team by emailing socialcare@logitech.com. Name – Email address – Country – Product name – Brief description of the issue –

Sounds a button issue. We'd recommend to get in touch with the Logi Support Team in this case and the team will definitely walk you through all the available options, next steps, and best possible solution.

We're sorry to hear about your negative experience with the product. Your feedback is important to us, and we'll make sure to share it with the right team. We'd recommend you to get in touch with Logi support team to discover the best options and next steps in your case.

Sorry about the disappointment. The K380 keyboard is compatible with Bluetooth enabled device that includes Windows® 10,11 or later, macOS 10.15 or later, iPadOS 14 or later, iOS 14 or later, Apple TV 2nd or 3rd generation, ChromeOS™, Android 8 or later and works with Surface.

Most Logitech products have a Connect button and Bluetooth Status LED. To start pairing, simply hold down the Connect button until the LED blinks rapidly. If you're still experiencing issues, try connecting the device to a different PC to troubleshoot. If the problem persists, reach out to Logi Support for assistance.