Customer Ratings & Reviews
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- Model:
- 920-009703
- |
- SKU:
- 6408701
Customer reviews
Rating 4.6 out of 5 stars with 828 reviews
(828 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the backlit keys, long battery life, and affordable price of the Slim Folio Pro Keyboard Folio for Apple iPad Pro 12.9". The backlit keys are adjustable and provide great illumination, while the battery life is long-lasting. Customers also appreciate the protection it offers to their iPads and the overall ease of use.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Broke down after 3 weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down after 3 weeks of usage , right after Best Buy return exchange policy , tried to return to store but was told it’s not possible , very frustrating almost $100 down the drain , don’t buy this product
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Hany. Thank you for taking the time to write your review of the Slim Folio Pro. I'm sorry to hear that your Folio isn't working after only 3 weeks. It comes with a 1 year limited warranty and you can get the process started here: https://support.logi.com/hc/en-us/articles/360044742534-Warranty-SLIM-FOLIO-PRO-for-iPad-Pro-11-inch-1st-2nd-GEN-12-9-inch-3rd-4th-GEN-
-Charlton at Logitech
- Cons mentioned:Weight
Rated 1 out of 5 stars
No directions
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The directions for use were not enclosed and the box had appeared to have been opened regardless of paying the new price vs open box price. While this is more on Best Buy’s end, the folio is quite heavy. Also if you’re used to a laptop and plan to convert, I’d suggest getting the one with the trackpad
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Kkohl15, thank you for this review on the Slim Folio! I'm sorry that the instructions were not located inside the packaging. You can easily reference them here: https://www.logitech.com/assets/65893/qsg-slim-folio-pro.pdf I'm sorry that you felt the weight of the case was heavy, but the build is durable to protect the iPad! I hope you are able to enjoy the Slim Folio with your iPad. Thanks for being a Logitech customer. Kristi from Logitech
- Pros mentioned:Keyboard quality
Rated 1 out of 5 stars
Logitech keyboard not worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great keyboard. Doesn’t last long at all. I’ve had it for 2 months and it broke already. Waste of my money.
No, I would not recommend this to a friend Rated 1 out of 5 stars
Logitech Slim Folio Pro Keyboard Folio iPad 12.9
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy employee said this Logitech Slim Pro Keyboard Folio for Apple iPad Pro 12.9" (3rd & 4th Gen) would work with my 5th gen iPad Pro which it did until a few months ago when a key fell off of the keyboard - Logitech said even though it was still within the warranty period, it would not replace it because I was using it on the wrong device. 1. Don't rely on the BB employee guidance, 2. Be aware a key may fall off within the year even though you may treat your product with the best of care.
No, I would not recommend this to a friendRated 1 out of 5 stars
Keyboard doesn’t work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This does not work as designed or indicated. Yes it is a case but the keyboard is useless. The keyboard worked for about a week and stopped. At first I thought it needed to be charged but charging it didn’t work, I still have to type on the iPad screen. At a point I had to call my daughter whom I bought one for, she is in another state, and she told me straight, “mom, that thing does not work”. Please don’t buy.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Faith, Very sorry to hear about your problems with the Slim Folio Pro Keyboard Case. It sounds like you're having connection issues with the keyboard and your iPad. There can be several reasons that have caused this. First, make sure your iPad is using the latest iOS update. Try moving away from other wireless or Bluetooth sources---you could be experiencing interference. Make sure when you turn your keyboard on, that it is in Type Mode (If your keyboard has less than 20% battery life left, the status indicator light will be red---connect your Slim Folio Pro to a power source. If none of this helps, thankfully the Slim Folio Pro comes with a 1-uear limited hardware warranty. Here's a link to File A Claim: https://support.logi.com/hc/en-us/articles/360024918994-Warranty-SLIM-FOLIO-PRO-for-iPAD-Pro-11-inch-and-12-9-inch-3rd-gen-. Hope that you found this helpful and that all is going well. Thank you for choosing Logitech. - Richard from Logitech
Rated 1 out of 5 stars
Awful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received a used keyboard and cover for my iPad and it has a tear in it. I thought it was supposed to be that way but looking at pictures it’s not. I also received no paperwork for the keyboard and I ordered a new one not used or open box! I can’t believe I can’t get geek squad to help me and I paid for them as well!
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Cover, I'm sorry that you received a used/damaged Slim Folio from the retailer. Here is the link to the online instructions for the Slim Folio: https://www.logitech.com/assets/65893/qsg-slim-folio-pro.pdf I hope that you were able to resolve the issue with the retailer and get a new product to be able to use with your iPad Pro. Thank you for being a Logitech customer. Kristi from Logitech
Rated 1 out of 5 stars
Keyboard
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get it to connect with the Ipad Icalled for support and I was told I had to bring it in, I didn’t want to do that because I live about 50 minutes away so I brought it back because when I called they didn’t seem like they wanted to help other than bring it in
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, we are sorry to hear about your connection issues with the Slim Folio. We hope that you have found a replacement within the Logitech family that was suitable for your needs. If you ever need any tech support you can visit us on our website: https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393
Rated 1 out of 5 stars
Avoid this turkey
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a month after purchasing, it no longer pairs w iPad. Very frustrating when it is 5 days after the “no longer able to return date.”
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry to hear about the issues you are having with the folio case. Fortunately, it has a warranty through Logitech. If you would like to file a claim for a new one, please visit the support page for this item on Logitech.com. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
Rated 1 out of 5 stars
Computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't very happy with this computer. It crashed within a month of purchase. I guess you get exactly what you pay for. But the sales manager at #572 helped with the return/exchange
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Kevin, we are so sorry to hear about your computer issues. We are so happy that you got it settled out. You put in a review for a Slim Folio Pro keyboard case for an iPad. We want to know how that's working out for you! I'm sure it's going great! We are excited to hear from you. -Ricky from Logitech
Rated 1 out of 5 stars
Slim Folio Pro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just a few weeks after purchased the up arrow felt off and Best Buy didn’t want to replace because the key was missing. Trying to get it fix with Logitech.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am so sorry to hear about the key already falling off on the keyboard case. it does come with a 1 year warranty through Logitech so we can get that replaced for you. Here is the link to file a claim: https://support.logi.com/hc/en-us/articles/360024918994-Warranty-SLIM-FOLIO-PRO-for-iPAD-Pro-11-inch-and-12-9-inch-3rd-gen-. I hope this helps! Thank you for taking the time to write this review. We appreciate the feedback.
Rated 1 out of 5 stars
Keyboard case
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Return 2 of these stopped working after 3 month I would recommend to get warranty forshare
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello Chloe,
I am sorry that the Slim Folio is not working as expected. Feel free to contact the Logitech support team to receive personalized assistance.
I will record your product insight and pass it on for further investigation. Logitech appreciates your product review. - Leo from Logitech
Rated 1 out of 5 stars
Battery won’t take charge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every time I want to use it the battery is dead. Charged over night and barrery did not take a charge.
No, I would not recommend this to a friendRated 1 out of 5 stars
DO NOT BUY
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crap item. lasted less than 60 days…. BestBuy refused to help me with it.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hey there, I'm sorry to hear you had some issues with your slim folio pro. You may not be able to get help from best buy, but we can certainly help you on our support site. Please follow the following link for assistance and warranty information. https://support.logi.com/hc/en-us -Weston from Logitech
Rated 1 out of 5 stars
Garage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money invest your money and get the Apple version it literally turns tour iPad into a computer
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, sorry to hear that you are unsatisfied with your Slim Folio Pro Keyboard Case for Apple. We are always looking for ways to improve our products, so we appreciate your review. Your Slim Folio Pro is extremely versatile in customization, it offers three unique modes to help you accomplish any task more efficiently.Type Mode: Just dock the keyboard upright and type away.
Sketch Mode: Collapse the iPad Pro screen to take notes or draw with Apple Pencil (2nd gen). Read Mode: Fold the keyboard back to read books and articles. When in read mode, the keyboard is temporarily suspended to prevent accidental typing. The Slim Folio can turn your iPad into a computer, book, canvas and so much more! If you ever have additional feedback or questions regarding Logitech products, feel free to visit https://support.logi.com/hc/en-us Thanks, -Logitech
Rated 1 out of 5 stars
Don’t bother
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a clear piece of junky plastic that didn’t even fit my iPad. Returned.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, I am sorry to hear this did not fit your iPad. Next time, let us help you find the correct one to fit your iPad. On the Logitech site under the cases, we have a place you can type in your iPad model and it will pair you with the right case. I hope this helps! Thank you for taking the time to write this review, we appreciate the feedback.
-Danielle from Logitech
Rated 1 out of 5 stars
iPad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wrong size due to wrong generation. I'm sure the product works, I just have an older iPad.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello,
I am sorry that the Slim Folio Pro Keyboard Case for Apple® iPad® Pro 12.9" (3rd and 4th Gen) is not a fit for your iPad. Logitech “Keys to Go” is a nice keyboard option, which is currently available on BestBuy.com. I have attached a link to “Keys to Go” below if you would like to see this option. Please feel welcome to visit the Logitech support website for product support and if you would like further assistance with finding an option that is a fit for your iPad. The model number, which begins with the letter “A” and is followed by 4 digits is the best way to determine which model of iPad you have.
Best regards,
John at Logitech
https://www.bestbuy.com/site/logitech-keys-to-go-super-slim-and-super-light-bluetooth-keyboard-for-iphone-ipad-and-apple-tv-black/9483417.p?skuId=9483417
Rated 1 out of 5 stars
Lights Out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for about a month. Now keys no longer light up.
No, I would not recommend this to a friendRated 1 out of 5 stars
Drains Battery
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had no idea this would drain your iPad battery. I am returning ASAP
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Teesp, Thank you for your feedback. Sorry for any inconvenience. If you ever need assistance, please contact Logitech Support on the website. LaShonda from Logitech
Rated 1 out of 5 stars
A waste of money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A complete waste of money. The keyboard constantly malfunctions.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Cassandra, sorry to hear that you are unsatisfied with your Slim Folio Pro Keyboard Case for Apple. We are always looking for ways to improve our products, so we appreciate your review. Please see these quick tips for troubleshooting: Make sure the iPad is connected and fully seated in the case and if the keyboard has an On/Off switch, turn it on. If no LEDs appear or if the LED is red, you’ll need to charge your keyboard.
On your iPad, make sure Bluetooth® is on.
Select Settings > Bluetooth > On. Then, select “iPad” from the Devices menu.
Press the Bluetooth® connect button on the keyboard for two seconds until the status light blinks. The keyboard is discoverable.
In the iPad Bluetooth® menu, select your discoverable keyboard to connect.
If your iPad requests a PIN, enter it using the keyboard (not on the iPad), then press ENTER on the keyboard.
SmartConnector
Make sure the SmartConnector on the iPad and top of the keyboard is clean and free of debris.
Verify that the iPad is in the case properly to allow the SmartConnector to align with the connector on the keyboard.
Place the iPad to allow the SmartConnector to attach (there is a small magnet that will keep it in place).
If the issue persists, perform a soft reset of your iPad. To perform a soft reset, press and hold the power button and the home button until the iPad restarts and the Apple logo appears. After rebooting, confirm that your keyboard is connected to the iPad and then test it.
Make sure your iPad is up to date with the newest iOS:
Plug your iPad into power and connect to the internet with Wi-Fi.
Tap Settings > General > Software Update.
Tap Download and then Install and follow the on-screen instructions.
Once the updates are installed, the iPad will restart. Confirm that your keyboard is successfully connected and then test it. I hope this information assists you Cassandra.
If you ever have additional feedback or questions regarding Logitech products, feel free to visit https://support.logi.com/hc/en-us Thanks, -Logitech
Rated 1 out of 5 stars
do not purchase
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.all the buttons fell off and didn't work. not happy at all
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Sara, Thank you for your feedback. Sorry for any inconvenience. If you ever need assistance, please contact Logitech Support on the website. LaShonda from Logitech