Customer Ratings & Reviews
- Model:
- 910-004654
- |
- SKU:
- 5749105
Customer reviews
Rating 4.6 out of 5 stars with 525 reviews
(525 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the Spotlight Presentation Remote positively for its user-friendly design, spotlight feature, and extended battery life. The remote's pointer is seen as an improvement over traditional laser pointers, and its compatibility with various programs is appreciated. However, some users express concerns about its high price and software complexity, while a few encounter minor charging issues.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Software
Rated 1 out of 5 stars
No Software for macOS 14
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Spotlight Software that makes this special does not work with macOS 14. I reached out to Logitech and was told "Yes you are right that Spotlight Presentation Remote is compatible with MacOS 10.2 or later as plug and play and remote will still work even without software. Though I understand you are looking for software for your macOS 14 however the Logitech presentation software is not yet compatible and no guarantee if Logitech have plans for future updates but you can also check Downloads - Spotlight Presentation Remote for more updates." macOS14 was released on September 26, 2023. I'm not sure why Logitech’s premier remote would not work with the current operation system.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We sincerely regret if our product provided you with a inferior experience. We understand your displeasure and apologize for any issues that arise. We value your input, therefore we will forward it along to the appropriate team so they can look into it.
Rated 1 out of 5 stars
HARDWARE ISSUE IN 1.5 YEARS; LOGITECH WONT REPLACE
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed in this product. I brought it not even 2 years ago and it is failing to charge. It worked for about a year and a half. I contacted Logitech and they will not remedy the situation because it it out of warranty. Logitech acknowledged that it was a hardware issue, but failed to replace it. For over $100, something like this should work for more than a year!
No, I would not recommend this to a friendBrand response from Logitech
Posted .We're sorry to hear about your experience. Your feedback is important to us, and we'll make sure to share it with the right team.
Thank you for bringing this to our attention.
Rated 1 out of 5 stars
Good but worst rechargeable battery
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very useful product that wirks only during warranty time - the chargeable battery is worst - to the core - not getting charged
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello, We apologize that the rechargeable battery in your Spotlight Presentation Remote isn't holding a charge after the warranty period. That definitely shortens the lifespan of a useful tool. We understand your frustration. To get that issue resolved, we recommend reaching out to our social care team via email at socialcare@logitech.com with your
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Rated 1 out of 5 stars
Stops working in a couple of weekes
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This stopped working even before I started using! Comes with NO instructions. We found some in the Internet. Tested and it worked. When I tried to use it during a presentation, it would not work. Now I am stuck with this expensive product because BestBuy only gives you FOURTEEN days to return! Thanks a lot!
No, I would not recommend this to a friendBrand response from Logitech
Posted .Sounds troublesome and we apologize for the inconvenience! You need not worry, reach out to Logi support and our team will look into this to find a solution.
Rated 1 out of 5 stars
not what I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Forget Android, it may say so on logitech website but you cannot use any of the unique features. If you want to use it with a presentation the program has to be loaded on the host computer. the spotlight seems cool, but I don't get anywhere with the large they talk about. Not the quality I usually expect from logitech. Returning after 15 days you loose money. So as a Christmas gift purchasing from Best Buy isn't the best idea.
No, I would not recommend this to a friendRated 1 out of 5 stars
Logicrap
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.battery died within two months. So they would not accept it ; told me to deal with the manufacturer. Even worse than the product was the customer service.
No, I would not recommend this to a friendBrand response from Logitech
Posted .We apologize for the battery issue and the unsatisfactory customer service experience. Your feedback is important to us and will be taken into consideration.
Rated 1 out of 5 stars
Does not work well using PowerPoint on a Mac
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work well using Microsoft PowerPoint on a Mac Although I love the features and the handling of the pointer, unfortunately it is behaving very erratically and is unreliable when using PowerPoint on a Mac running High Sierra. Even when using the installed software. I returned it.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello DutchPT! We're sorry to hear the Spotlight Presentation Remote is not meeting your expectations. We do often release updates and fixes for our products as we gather feedback from our customers like yourself, so hopefully these issues would have been fixed by now. Should you still need more information, you can find all the detailed instructions for your product right here: https://support.logi.com/hc/en-us/articles/360023300194-Getting-Started-Spotlight-Presentation-Remote. At Logitech, we strive to make sure our customers always have a great experience with the products & services we make, so we definitely appreciate your feedback. Thanks! - Mathieu from Logitech
Rated 1 out of 5 stars
Does not work as advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Logitech presenter has some critical problems. It's too slow and imprecise to activate the highlight function and, most important, sometimes it does not work - even if you are two meters away from computer. I have a new Macbook pro: I do not know if it works better in windows systems.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Fabio, sorry to see you're having some software related issues with your Spotlight Presenter Remote. I have one and use it with my Macbook Pro all the time! If you haven't already, please make sure it is on the latest firmware update for optimal use via the Spotlight companion desktop app. If that doesn't work, you do have a 1 year limited warranty that can be used to have a replacement sent out to you. But if you have any questions, check out the Logitech support page at https://support.logi.com/hc/en-us/articles/360023300194-Getting-Started-Spotlight-Presentation-Remote. Hope that helps.
Rated 1 out of 5 stars
Not for Mac
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not Mac compatible. Did not work with Mac laptop at all
No, I would not recommend this to a friendBrand response from Logitech
Posted .That's weird! The Spotlight presentation remote is compatible with macOS 10.2 or later. We'd recommend you to get in touch with Logi Support team and check for available options, next steps, and best possible solution in this case.
Rated 1 out of 5 stars
Difficult to work with your laptop
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over all the software was easy to install but the overall product would not work with Power Point correctly.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hi Replevine,
Thank you for your feedback. It is greatly appreciated. Sorry for any inconvenience. If you ever need assistance, please contact Logitech Support on the website.
LaShonda from Logitech
Rated 1 out of 5 stars
Logitech told me timer will never work with Mac
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I spent hours messing with this and 3 seperate calls to support. After a several troubleshooting steps, Logitech told me they would escalate it to level 2 support. I google searched, “logitech spotlight timer doesnt work with mac” and read several postings of the same problem. I called back Logitech for a fourth time and specifically asked the tech to be honest with me and tell me if the timer will ever work with a Mac and he said, no it will never work. There website and marketing is false. They know it doesn’t work and they still post on their site that it does. I purchased this item specifically for the timer notification features for my MacBook Pro. How big companies make elementary mistakes is beyond me.
No, I would not recommend this to a friendBrand response from Logitech
Posted .Hello My2Cents,
I am sorry that the Logitech support team could not help you back then with your issue using the Spotlight Presenter with your Mac. Currently, the Spotlight Presenter is compatible with macOS®: 10.2 or later, and the timer feature for the vibration feedback work well. Logitech appreciates your product review. - Leo from Logitech