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Customer Ratings & Reviews

Your price for this item is $799.99

Customer reviews

Rating 3.9 out of 5 stars with 18 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers are satisfied with the affordability of the OTC ENGAGE BTE RECHARGEABLE Hearing Aids (iOS), with one customer mentioning that they got it on sale for $750.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-18 of 18 reviews
  • Pros mentioned:
    Battery life, Motorcycle compatible

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have moderate to severe hearing loss and these over the ear hearing aides are great! I have had them for 2 months now and love them.. they are small and unnoticeable. They truly last a full 20hrs.. the bluetooth works great and the sound quality is good! I can even wear them while riding motorcycle and talk on the work phone which is not connected to the blue tooth. I hope they last at least a year or so.

    I would recommend this to a friend
    • Brand response from Lucid Hearing
      Posted .

      Thank you for sharing your feedback which we deeply appreciate. We value you opinion and look forward to assisting your future hearing needs. LucidHearing

  • Pros mentioned:
    Adjustable, Affordable
    Cons mentioned:
    Poor quality

    Rated 4 out of 5 stars

    Good aids at great price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only used a week and my first hearing aid. I like how adjustable they are, particularly with the App. For normal conversation and TV “Mild” works best for me. Have not yet been in a noisy restaurant with them. Streaming sound for music definitely badly missing low end, even using equalizer but that’s not really what I bought them for. Sounds fine for iPhone use and conversation. Beltone recommended their most powerful and expensive prescription hearing aids at $2500 which would have been overkill, as I only need the lowest setting on these, which I got on sale for 750$!

    I would recommend this to a friend
    • Brand response from Lucid Hearing
      Posted .

      RobertD, we are delighted that you are having a positive experience with your Engage hearing aids! Thank you for taking the time to provide your feedback. LucidHearing

  • Rated 5 out of 5 stars

    Helping my dad hear

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for my father who has never worn hearing aids. Once he tried it and could properly hear while out to eat and watching TV, he was hooked. He loves that he can take a phone call with them or stream from his phone. My mom loves it too since the TV is no longer at max volume. The app was easy to set up and allows for ease of use. Would recommend to anyone looking to enter into hearing aids or buy for a loved one who could use help hearing.

    I would recommend this to a friend
  • Cons mentioned:
    Charging port location

    Rated 4 out of 5 stars

    Decent for price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work well - but charging port on the bottom of the case make it so sometimes they don’t fully charge if you don’t have a way to stand the case up

    I would recommend this to a friend
    • Brand response from Lucid Hearing
      Posted .

      Tedl, thank you for taking the time to review our Engage hearing aids, we appreciate your feedback! It is recommended that the charging case be unplugged while charging the aids, this will ensure that the aids are charging properly and will additionally alleviate the problem that you are experiencing. Please call our Customer Solutions Team at 800-785-6052 if you have any additional questions! LucidHearing

  • Pros mentioned:
    Affordable, Meets needs

    Rated 5 out of 5 stars

    Lucid Hearing Aids

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These hearing aids are perfect for me. Specs are basically the same as the ones that cost thousands. They are just right for what I need at this time.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Only problem I had is that I lost one of the units and can't buy just one to replace.

    I would recommend this to a friend
  • Pros mentioned:
    Affordable

    Rated 5 out of 5 stars

    Worth every penny!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should have gotten these the first time instead of the $3,000 fancy ones.

    I would recommend this to a friend
    • Brand response from Lucid Hearing
      Posted .

      JohnS, we are glad that you have found our Engage OTC aids to be on par with other, more expensive aids! If we can supplement your experience, please do not hesitate to reach out to our Customer Solutions Team at 800-785-6052. LucidHearing

  • Pros mentioned:
    Affordable

    Rated 5 out of 5 stars

    Over the counter hearing aids

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product improved my hearing at a fraction of the cost of traditional hearing aid sources.

    I would recommend this to a friend
  • Cons mentioned:
    Defective product

    Rated 1 out of 5 stars

    No thanks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After losing one from the first pair, and finding out the company won’t sell you just one as a replacement, we Ordered the second pair. After 2 weeks, the left one quit working. We spent quite a while on the phone with tech staff, who eventually told us to return them for another pair. We just returned them, and went to a hearing aid store instead.

    No, I would not recommend this to a friend
    • Brand response from Lucid Hearing
      Posted .

      Patricia, thank you for your feedback regarding your experience. Your comments and concerns are valid and will be helpful in improving your and others' experience. LucidHearing

  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small and discreet. Also, a value compared to those in the same category of hearing aids.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can you hear me now? Yep

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These hearing aid are comfortable to wear and make a big difference in hearing.

    I would recommend this to a friend
    • Brand response from Lucid Hearing
      Posted .

      Thank you for your feedback we appreciate and glad to hear that. LucidHearing

  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t waste your money they are terrible echo sounding. Sounds like you are under water the volume barely raise the sound. I have a 30 dollar amplifier that works better and sounds better a big disappointment

    No, I would not recommend this to a friend
    • Brand response from Lucid Hearing
      Posted .

      I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. LucidHearing

  • Rated 5 out of 5 stars

    Work well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work well. I found they magnify sound more than I need so use the app to set below mild setting even though I was diagnosed as mild to moderate hearing loss.

    I would recommend this to a friend
    • Brand response from Lucid Hearing
      Posted .

      thank you we appreciate your feedback LucidHearing

  • Cons mentioned:
    Poor quality

    Rated 1 out of 5 stars

    Poor customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor quality???????????????????????????????????????????????????

    No, I would not recommend this to a friend
    • Brand response from Lucid Hearing
      Posted .

      Thank you for sharing your feedback which we deeply appreciate. We value your opinion and see it as an opportunity to learn and improve. LucidHearing

  • Rated 3 out of 5 stars

    Check replacement policies before you buy.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband purchased this hearing aid set, which arrived last week. He was pleased with the quality, and was building up wear time as recommended. He had used them for two day, and lost one of them. Today we called to replace the list one, and found that we had to buy a whole new set. That was a surprise, and very disappointing. If you are shopping, you might check the policy for other hearing aid companies, as I suspect loss is not uncommon. This is not a Best Buy policy, but a Lucid policy.

    No, I would not recommend this to a friend
    • Brand response from Lucid Hearing
      Posted .

      Thank you for taking the time to share your feedback with us regarding our replacement policy. We appreciate your honest input and value your opinion as a customer. We understand your frustration and disappointment regarding the absence of a replacement policy for our OTC products. While we do not currently offer a replacement policy for OTC products, we strive to provide high quality products that meet the expectations of our customers.

      Your input is important to us, and we will take your comments into consideration as we continue to evaluate and improve our policies and services. We apologize for any inconvenience this may have caused and want to assure you that we are committed to providing the best possible experience for our customers.

      If you have any further concerns or suggestions, please feel free to contact us directly. Our Customer Solutions Team can be contacted at 800-785-6052 from Monday through Saturday, 8am to 6pm CST.

      Thank you again for sharing your feedback with us. We appreciate your support and look forward to serving you better in the future. LucidHearing

  • Cons mentioned:
    Android

    Rated 4 out of 5 stars

    Worked okay wished i could connect to app

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hearing aids worked pretty well, but i have an Android and I couldnt connect to the app to adjust the setting so o had to return them.

    I would recommend this to a friend
  • Cons mentioned:
    Bulky

    Rated 4 out of 5 stars

    Good itemFor the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little bulky but they work as advertised I wear glasses so they flop around a bit

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lucid Engage Hearing Aids

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hearing aids work well, ability to stream phone and music is very cool. I like em.

    I would recommend this to a friend