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Customer Ratings & Reviews

Your price for this item is $899.99
The comparable value price is $1,034.99

Customer reviews

Rating 4.1 out of 5 stars with 1185 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers value the large capacity, excellent cleaning performance, and ease of use of the 5.3 Cu. Ft. High Efficiency Smart Top Load Washer. They also appreciate its quiet operation. However, some customers have expressed concerns regarding the machine's reliability and occasional balance issues during the wash cycle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,185 reviews
  • Pros mentioned:
    Capacity, Ease of use, Noise level
    Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    Love To Do Laundry Now

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is everything you want! Quiet, easy to use and you can control it on your phone. Delivery was terrific, guys were professional and friendly and took care in home & with the appliances. The lack of an agitator prevents any issues with balance and you never have tangled clothes or blankets. Handles all of our needs from daily washes to bedding and rugs with ease.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned this washer about a week. it is replacing a 9 year old LG that died My repairman said to not buy another LG (or a Samsung or GE for that matter). I went with Maytag because of it's solid reputation and longevity on the market. I bought this washing machine based solely on online reviews, the fact that it fit in the space I had, and that it was on sale and I could have it within days. First of all this washer is huge. If I was a little shorter, I wouldn't be able to reach my stuff. (I'm 5'5") In hindsight, I probably don't need a machine this size. The door is also huge and hits my cabinet when I open it. And I likely won't use all the features it comes with. My first load was a bunch of towels I had accumulated while waiting for a new washer. I didn't realize it was set on slow spin and that I had to select fast spin, so everything came out soaked and we had to run it again. I've done several loads since, and it is doing a nice job. My second load was two queen size blankets and a queen size sheet. It does seem to vibrate a little more than my LG did. And be aware, the buttons on the control panel are very sensitive!! I accidentally cancelled a cycle while I was cleaning in my laundry room and lightly wiped the control panel.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use
    Best Buy Employee

    Rated 4 out of 5 stars

    GREAT WASHER

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    Best Buy Employee
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washers are easy to use and haven’t given me an issue. Very easy to navigate and hold a good amount of clothes! Bought these when my whirlpool washer and driver broke down and these saved the day!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great features large capacity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    100% improvement over the Samsung front loader. This load Maytag is huge inside, we can wash a king sized comforter in it. It’s mostly quiet, has a weird sound when it’s agitating but not an unpleasant sound. Controls are easy to use and it has a smart feature that tells me when the washer is done.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 4 out of 5 stars

    Very satisfied!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy with confidence, this is a great machine. It’s very quite compared to our old Maytag Bravos machine that started to get loud. The Maytag app is great too. We got about 700 washes out of our old machine and if we replaced the bearings could have gotten more use out of it. I like Maytag washing machines and dryers as they have been reliable for us. The features, quietness and reliability make this a great machine and oh yeah, 5.3 cubic feet of space is more than enough for any task.

    I would recommend this to a friend
  • Cons mentioned:
    Agitator, Balance

    Rated 1 out of 5 stars

    Maytag Never Again

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is absolutely the worse Maytag I've ever purchased. I purchased this washer to replace a Bravos XL that lasted 2.5 years, giving Maytag the benefit of the doubt based on prior history; thinking it was just a lemon; I gave Maytag another chance. NEVER AGAIN will I purchase another Maytag/ Whirlpool washer. 1. This machine puts out so many error messages. 2. After washing a few lightly soiled loads, the washer will prompt you to run the cleaning cycle, and the machine will not run through a wash cycle until you do so. Will prompt to empty washer. 3. This washer doesn't fill correctly and often will try to wash with no water. 4. Frequently gives an error message that there is no water, but the built-in water faucet will have excellent water pressure. 5. The washer agitates the clothes before it adds water and tangles all the clothes into tight knots 6. The washer goes off balance constantly because the clothes are knotted up.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Hey Bamboozled, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34h7fuZ MaytagBrand

  • Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer. When my other Maytag broke, I really did not want to go with a larger 5.3 ft.³ washer however, I’m glad I did. I love that it has a time display and end of cycle signal. It also has a softener dispenser, which was one of my must haves. It does have a deep tub, which also meant it’s taller than my last one however, I’m tall, so I can reach pretty well inside. A shorter person may have trouble-nothing that a stool couldn’t help. Overall, I’m very pleased. I would buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cleans Everything

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve done a lot of research about washers and dryers, and wanted something that could take king size comforters, along with other bulky items without going to a laundromat. Most consumer front loaders don’t offer the capacity like a top loader without a agitator. The way it cleans clothes is amazing; at first, it scrubs the hell out them with small amounts of water mixed with the detergent, and gradually adds more water throughout the wash, *do not add too much soap!* add the right amount on the cup or scooper, its very efficient. Also make sure your bulky loads are evenly distributed and the washer secured to the ground or it’ll spin off balance, along with keeping the software up-to-date. Be mindful about delicates, this thing is heavy duty! Aside from the way it washes clothes, my favorite thing about this washer is it’s made in the USA, and comes with a 10 year warranty. I’m sure it’ll last much longer than 10 years because it’s a Maytag, and if something goes wrong, there will be parts available. Another thing that sold me, if you walk into a BestBuy, you’ll see a lot LG, and Samsung returns, but not a Maytag; that says a lot about their quality.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Hand down. THE BEST.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down, the best washer I could ever imagine. This state of the art washer can be controlled from an app on my phone and sends me alerts when it’s finished! My queen size comforter fits easily along with all of my sheets and pillowcases at the same time! Well worth the price, Maytag is the absolute best. Also, my washer was damaged when we opened it, but Best Buy found a replacement the same day. Great customer service!

    I would recommend this to a friend
  • Pros mentioned:
    Tub size

    Rated 4 out of 5 stars

    Maytag should improve by not using Plastic parts!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not fir a short person. Need grabber to reach and take clothes out of washer. Also, bought in November 2022 and service call in September 2023 plastic spinner on bottom of wash tub broke! Imagine a PLASTIC part doing an important job of spinning the tub during rinsing and washing cycles. Ridiculous!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Love my new washer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my new washer!! Gets the clothes clean, super quiet and affordable!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Very Large capacity, quiet Great unit.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice. Wife loves it. Quiet operation. Huge capacity, she does alot of laundry.Very satisfied so far with product. Setup is comfortable, uncoventional. Perfect for short arms, and limited space.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Marvelous Maytag

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love the washing machine and picked up the matching dryer. Easy to use, the clothes come out nice, clean and almost dry. Wow! Maytag has come a long way. I switched from older model Maytag to this beauty and wish I had done so sooner. Absolutely love, love, love my machine. I have no complaints and would recommend them .

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level

    Rated 5 out of 5 stars

    Simply wonderful

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this machine. Quiet, cleans like a charm. The Water level selections allow me to control the wash. It’s perfect and it’s pretty. I didn’t plan to get the larger Maytag but I’m oh so glad I did. Folks, it gets the job done!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Wash your bulky blankets with ease!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we purchased this machine because we have several large bed comforters that always needed to go to the cleaners. This machines basket is large enough to handle a california king blanket. Very happy with the purchase. The inner water dispenser helps a lot too. We do not have a sink in our laundry room so this feature has helped us immensely.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Happy with Clean Clothes

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our washer failed on a Wednesday. We went on line to get ratings and decided to purchase the Maytag 5.3 washer. Shopped price and Best Buy was the lowest overall cost with delivery, installation and haul away because of our membership. Washer was delivered and installed within 48 hours. Using it for about a month and it has exceeded our expectations. The delivery and installation was flawless. On time.Actually a little early. They were in and out in under 1/2 hour.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best washer ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have six children and I ordered this washer after my Samsung gave out on me after 3 1/2 years. Let me start by saying this is an amazing washer once he gets to learn all the features it washes my clothes the cleanest that I’ve ever seen since I’ve been using a washing machine. The spin is very quiet I would definitely recommend this washer to family and friends

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Maytag Wahing Machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always pitchased only Maytag. This whadher is one of the bedt yet. Very quite and WOW, what a spin cycle!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Very satisfied customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very roomy and very quiet washer lots of choices to choose from for washing also love the WiFi notification for your washing machine

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Do not buy, designed to break

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Designed to fail. In less than 1 year the main motor and bearing assembly failed due to normal use. About 2-3 loads a week consisted of clothes, towels, and bedding. It is made of plastic and designed to wear out and fail. It should have been made of metal. I included photos of the damaged part and machine On top of that, it doesn’t put enough water in the drum to even wash the clothes. Clothes are 50% dry with normal wash. The only way to make it wash properly is to use the heavy duty or bulky items modes with max fill set. And it still does the first half of the wash without enough water. Piece of junk. I wish I could still to a return for a full refund. I was lied to, this is not a quality product. A quality product will last 10 years without breaking. This thing lasted about 7 months before breaking. The repair guy said every year I’ll have to have him come to replace the same parts due to the way it wears out. He also said I should consider the extended warranty because the computer board will fail every couple years too. I’m hoping to sell it used and buy a different brand.

    No, I would not recommend this to a friend
    • Brand response from MaytagTeam
      Posted .

      Thank you for bringing this to our attention; we regret you are having these concerns with your appliance, Nicholas. We value all of our customers and we would like the opportunity to look into this further for you. Please contact us directly via Facebook https://bit.ly/3Q9npvS or Instagram bit.ly/3qZoRdR. Let’s see what we can do for you! MaytagBrand