Customer Ratings & Reviews

6 month review.... I'm now on my 3rd elite series 2 controller in 4 years... ive had this one for 6 months. MAJOR problem ..........wait for it.... you guessed it stick drift. come on guys fix it..... #HallEffect sticks and triggers.... its the future embrace it. Way better than analog until they fix this I'm moving on and that really sucks because other than that i love them, but at $180 ???? there are $40 controllers on the market with better sticks and triggers now. build quality is top notch, but internal components need to catch up with the demand of the gaming community. cant recommend anyone to buy this because of that Unfortunately..

I have gone through roughly 5-6 controllers in less then A YEAR!!!! Every single one suffered from stick drift. Then the bumpers fail, or triggers fail. Or it sounds like something disintegrated inside with alot of rattling. This is by far THE worst controller you could buy. I can not recommend this controller. As I write this review, I am getting ready to exchange my controller YET AGAIN DUE TO BUTTON FAILURE/ broken insides that rattle like non tomorrow. Its also very very small. Needs to be bigger for adults with large hands. I also own 2 controllers keeping one unopened until I return the other. My best buy total is insane and 100% worth it.

Overall controller feels good in the hands. At first you will think the build quality is 10x better than the regular $50 controllers, but make no mistake, these controllers have a big problem. Look up the LB RB buttons becoming unresponsive. My controller has this happen along with a lot of other people, one of the biggest downfalls.

See the pictures for what Best Buy considers "open box - good condition." 1. literally missing all accessories 2. packed in a brown box and shrinkwrapped so tightly that the sticks were mashed down 3. all scratched up 4. rubber grips filled with some crust substance. Food? earwax? This was such a waste of my time. Going to the store, waiting to pick up the order, inspecting it, then having to immediately do a return, which took 15 minutes because the pickup had to "process in the system." It took two employees to figure out which buttons to press to undo everything. They suggested I just leave as it would "take a while" and I should just leave my $80 in limbo. I guess there's a reason it was so cheap...literally disgusting, and the employee at least offered me hand sanitizer after I handed this disgusting thing back across the counter. This will be my last "open box" experience with Best Buy.

I bought this controller on the 23rd and started having issues with it a couple of weeks later. The A button wasn't registering my presses. It was happening enough for me to barely notice it at first. I have the power a fusion as well so I switched to it and def found out I was having issues with a $200 controller. Was planning on returning it today when I started having issues with the right bumper sticking as well. Was just going to get another one but I think I'm just going to get refund and buy a couple of regular controllers instead. Never had an issue with those. Kinda sad an $80 pro controller from another company works better than the $200 one manufactured by the company itself. I know plenty of people who had issues with the first gen one and saw reviews that people were already having issues with this one as well. Against my better judgement I bought it anyway. Lesson learned.

Had the controller for 18 months and now the left joystick is completely broken. Had to switch back to my original Xbox controller that’s been working for 10 years. Never should have bought this. Controller is ergonomically perfect and the build quality FEELS great, but I should have listened to all the reviews saying that it WILL break down after 1 year.

This open box item is no where near the excellent condition listed on the website. Actually considered keeping but the Xbox warranty expired 4 months before my purchase. Returning as open box junk.

I bought this controller open box twice and the condition was said to be “Excellent” for but honestly both were super bad and dirty. Also had a really horrible stick drift. Whoever is evaluating this open box items should be ashamed.

Horrible design it’s bulky and the buttons slide right off your fingers. I made plenty of mistakes with this controller and honestly, I’ll be better with the normal one. I recommend to not buy. It needs a lot of help… also with the little pieces, the joysticks in the box came horrible. Save your money. It made me so

This product has so many problems. I purchased this controller a couple months ago and the grips are already swelling, ive had to replace it, and the internals constantly bug out, making the controller unusable until I take it apart and repair it. DO NOT BUY, the regular controllers are a much better way to go.

Don't purchase Microsoft items anymore. Never worth the money. I spend $190 only for it to start falling apart after 2 years. The rubber is coming off and it already expanded so I cannot re-glue it back on which I should not have to do for an item this expensive anyway.

For a $200 controller it is not premium the side rubber comes off after couple onths of use I also have many friends with same issue. I tried crazy gluing it and it made it worst. This remote is not meant to last.

controller came with no drop marks but the left joystick has serious stick drift and vertical sensor is also faulty causing me to not be able to move forward in games without pressing the joystick in and the condition displayed of the controller was not this

Poor quality for its price!!!!!!!!!!!!!!!!!!!!!!!!

I bought an open box version on the controller. Website said in excellent condition. Lol. Probably should have actually looked at the controller before they gave it that rating. Side of it was damaged where it appears someone tried to open the controller. It doesn't charge either. Waste of my time.

Supposed to be excellent condition. Came with the controller not charger and some whit substance like paint on the inside. Buttons still in controller. Controller looked like it was thrown around in dirty.

Dirtiest controller I ever seen with joy stick drift, extremely disappointed for almost paying full price for this.

Could be a great controller. Mine had an issue where the left stick wouldn't register "up" fully. So I'd push up fully, and the app / game would only see half. This would be fine if this 'modular' controller was easy to open and clean/fix. Instead, it's sealed, so it has to be returned.

The excellent condition controller is missing parts.

Don’t buy this controller went bad I a month and I barely play! Left stick is not working I did a update on it and still the same! Very disappointed